In a letter published on Apple’s web site on Friday, Apple apologized again for the outages sparked by the transition to MobileMe services.
The letter, curiously unsigned, was written at the personal request of CEO Steve Jobs. In the letter, it outlines the problems Apple faced with MobileMe; namely the poor timing of rolling out MobileMe alongside iPhone OS 2.0 and iPod touch. The company addressed that extreme access to Apple’s servers was partly to blame, but that the MobileMe team has also corrected over 70 bugs with the online MobileMe interface since launching it.
Probably the worst news that came out of the letter, was that MobileMe members lost 10% of messages between July 16 and 18. It is not clear if this was both inbound and outbound messages.
Also unaddressed was the ongoing sync issues that users are encountering with iPhone and iPod touch users. To date, nobody on the PhoneNews.com team has successfully synchronized calendar or contact data wirelessly using the MobileMe service. Regardless of push or fetching data, regardless of PC or Mac, it just doesn’t work.
PhoneNews.com had planned a review of MobileMe, however we have a long-standing policy of giving companies reasonable time to fix issues. With the aforementioned commitment to fix MobileMe, combined with Apple testing iPhone OS 2.0.1, we will hold off on casting judgement on the first-generation of MobileMe services.