Comments on: Are Palm’s Forced Pre Updates Illegal? (Yeah, they probably are)

By: celz

celz — Thu, 18 Jun 2009 06:03:58 +0000

good job phone news. i remember when my grandma had a severe heart attack and was hospitalized there were several weeks where too much was going on to update a phone. if my phone was so broke that it terribly needed a software update the software maker would have one less user. besides the bb storm unstable oses are NEVER released. updates fix bugs normally not related to phone use and add features not related to phone use. when a loved one is in critical or your on a business trip the most important thing is making calls. if the software on your phone cant make calls it wouldnt be on your phone therefore any update is not necessary. this practice is illegal period. and its stupid i live in cali and if the wrong scammer or lawyer gets wind of this palm will get sued until they change.

By: JJ

JJ — Thu, 18 Jun 2009 01:17:36 +0000

@bob, It doesn’t matter if its 4 times or 100. The fact of the matter is that they force the update and sooner or later you can’t say no to the update, it forces is it on you and if the update is being forced on you when you really need the phone and something goes wrong with update your screwed. The point of this article is to show that there is a “POSSIBILITY” that your phone can be damaged permanently or long enough to cause you either major problems or possible harm.
By the way I did read Palms notes on this. Their explanation on their update method still mentions you being forced to update sooner or later wether you want it or not.

@Bob
The chance of your phone not working due to updates is slim to none. Most phones still work whether there is an update or not. The point AGAIN is the way that the update is being pushed. Most people usually want to back up their info or want to be somewhere they can get another phone if the update doesn’t work and when the update is being forced you don’t have those options in some cases. That is all this article is trying to point out.

I guess you guys don’t see that verizon stopped their force updates for a reason. “But I guess this isn’t the same situation. “

By: Christopher Price

Christopher Price — Thu, 18 Jun 2009 00:01:13 +0000

Bob, you’re obviously anti-PhoneNews.com, so I’ll address your comments separate from your baseless attacks and claims. We are starting a dialogue with Palm, not accusing them of intentionally violating FCC protocol. Please stop with the pitchforking… it only makes you look bad.

If webOS is out of sync with the cloud server, the only things you would lose access to is Synergy and other sync-based features. The device doesn’t stop working. This is no different than when you dismiss an Xbox 360 update… you can keep playing games, you just can’t use Xbox Live features until you chose to update.

Finally, we have no problem with Palm auto-downloading the update for users. Users should simply be able to chose when they want to install it (or, if they want to install it) at a time that is safe for them to do so. Thus, your “low signal” argument doesn’t even factor in to this discussion.

By: bob

bob — Wed, 17 Jun 2009 23:55:45 +0000

Chris
Someone, what if someone is out of town, and doesnâ€™t want to risk their phone being bricked by an updateâ€¦ on an important business trip? TOS or not, the safety/legal matters are compounded by the reliability/stability concerns of corporate users.

What if : What if my phone doesn’t work since i don’t have the proper updates, what if my phone cant find the best signal due to not having the proper update WHAT IF Chris

By: bob

bob — Wed, 17 Jun 2009 23:54:36 +0000

JJOr what if you use your phone for important business meetings and your in the middle of a conference call that is time important? What then?
All of you that didnâ€™t read the verizon article or havenâ€™t done any research go on and do it and when you have something important that makes sense then come back and post it.

Did you even really read what Palm not Chris posted go over and read what Palm the company said.

You have 4 attempts when you are charging you phone to do the update

When Chris is the only person that puts this kinds of news up it makes sprintpcsinfo.com look worse and worse..

I think Chris should be liable for what he writes, posting something just to get people going with out any facts and not post the entire truth is not a good thing at all.

By: Christopher Price

Christopher Price — Wed, 17 Jun 2009 22:40:35 +0000

Someone, what if someone is out of town, and doesn’t want to risk their phone being bricked by an update… on an important business trip? TOS or not, the safety/legal matters are compounded by the reliability/stability concerns of corporate users.

By: Someone

Someone — Wed, 17 Jun 2009 22:01:08 +0000

Eh, I don’t know.. so you pass on doing the update for 7 days because well, you can’t quite find the time to do the update and then you find yourself in a 911 emergency and can’t use your phone? Seems like it is your fault because for the past 168 hours you couldn’t find 15 minutes to let your phone do what it needs to do.

Oh and btw, we all agreed to the TOCs of using the phone, which mandatory updates were part of. Seems like a winning lawsuit is unlikely.

By: JJ

JJ — Wed, 17 Jun 2009 21:35:00 +0000

@ Bob, dave and anyone who just say stuff without doing any research. Any type of forced updates is Illegal as it has been proven before with the verizon case. This is just like verizon. If your phone is updating you might be able to make 911 calls, but what if your on a call or need to call 911 and there is an error with the update and your phone freezes, bricks or restarts what happens then? Your screwed because now you lost connection with 911. I understand if your on a regular call and time doesn’t matter but when you call 911 it usually is because its an emergency.
Or what if you use your phone for important business meetings and your in the middle of a conference call that is time important? What then?
All of you that didn’t read the verizon article or haven’t done any research go on and do it and when you have something important that makes sense then come back and post it.

As for you afdsfasd, what are you talking about not make news out of nothing. Christopher is making news out of information from the cell phone industry. If you don’t agree with it then just put your comment but don’t try to force your thoughts on anyone. And I’m pretty sure chris can get any phone he wants so don’t be a little kid with these idiot comments.

Great Article Chris. Keep up the good work and the informative side of the cell phone industry.

By: afdsfasd

afdsfasd — Wed, 17 Jun 2009 21:06:19 +0000

I figured i would help Chris out and put some facts in his “news”

Essentially, the Pre checks daily for updates and will download the latest updates automatically in the background. Once the update has been pulled down, it will prompt you to install. You can push the installation off if you desire, but within seven days your Pre will forcibly install the update, giving you just a ten-minute warning. Every time you charge the Pre after downloading and not installing an update it will attempt to install the update, giving you a ten minute countdown you can stop. But you can only stop the timer three times; the fourth time you start charging, the Pre will give you a ten minute ultimatum and thereâ€™s no stopping it.

From PreCentral.net

Its nothing like the Verizon or Microsoft case at all Chris..

Please stop making “news” out of nothing

Are you mad that you dont have a Pre?

By: Mobile

Mobile — Wed, 17 Jun 2009 21:01:20 +0000

I’d look further into the details of any contractual agreement. Perhaps a mute point at this stage and one learned through the prior experiences of other carriers.