Comments on: AT&T Generally Unaware of New Contract Changes, Refuses to Waive Termination Fees

By: Jerry

Jerry — Sat, 16 Apr 2011 02:03:52 +0000

I was one of those suckers that paid AT&T a fee to cancel my phone after I lost it. I’m still with AT&T though, just not their plans. I switched to a Straight Talk prepaid phone and because Straight Talk uses AT&T and Verizon’s networks, I still get get the service I liked without the expensive bill.

By: KIM

KIM — Tue, 16 Feb 2010 05:29:14 +0000

I’m having the same problem as Frank. Poor coverage. Dropped calls. I have made several tech calls though and taken my phone into two different AT&T locations. Wish me luck as I try to get out of this contract. I’ll keep you posted.

By: Peter

Peter — Tue, 10 Nov 2009 15:33:14 +0000

I’m trying to get out of an at&t contract right now– does anyone know of current material changes I can use to get out?

Thanks all!!

By: Frank

Frank — Tue, 06 Oct 2009 00:31:27 +0000

I am cancelling my service due to spotty or no coverage in my area. I tried to get my ETF changed and they said because I had no tech support incedences with them to warrant my claim. I told them to look at the coverage map and its plain to see. Sorry sir, call tech support, file a report so I can see it and then I can help you. I do.(800-331-0500) I call in hours of stated operation, and they said they were closed. It’s says to call this number (8666952750). I do. They say THEY are closed and to call (800-331-0500)…..hmmmmmm, ok, getting the run around. I call back, speak to them again and the rep says, Oh Yeah, you cant call them, that won’t work, I’ll transfer you to them. I get the tech to note my bad coverage, he aggrees. He transfers me to Customer service again. Now they say that they cant waive the EFT because it’s an IPHONE and they have all sorts of contracts with Apple and they can’t do it. He syas go to an AT&T Corporate location and they may be able to waive the fee. YEAH, RIGHT. I ask to speak to his supervisor. After I tell him, you guys are acting like lawyers, draggin this debate and jackin me around to wear me down, so I’ll settle, IS NOT GOING TO WORK WITH ME! He then says that yes, corporate cant help either, but the only solution is to have your plan transferred to someone else, and I’ll waive the fee. No Thanks. I will go for arbitration and file a complaint with the FCC and BBB, and since that I am in charge of 50 blackberry’s at my job, I will have them ALL switched over to Verizon if I dont get a response in 24 hours. Well, I’ve filed my complaints and will wait (holds his breath)

By: LUZ FERNANDEZ

LUZ FERNANDEZ — Mon, 07 Sep 2009 22:59:31 +0000

Can I still call and cancel?

By: Truth

Truth — Sun, 09 Aug 2009 16:52:14 +0000

I want to cancel and switch to sprint. How can I get out of the 1 year left on my contract?

By: maidmarian

maidmarian — Tue, 04 Aug 2009 02:24:02 +0000

Can I still try to cancel? How soon after a contract change can you do this? I didn’t even know there was a change!

By: Christopher Price

Christopher Price — Fri, 22 May 2009 19:08:24 +0000

No.

We will continue to cover the story, and we are preparing a brief for the FCC. We hope they will begin an inquiry shortly.

Once again, the more FCC complaints against AT&T over this, the more likely they will take action. We need you to file a complaint, if you feel this is illegal behavior.

By: Michelle

Michelle — Fri, 22 May 2009 16:32:31 +0000

Any luck having ETF waived?

By: Michelle

Michelle — Fri, 22 May 2009 16:31:49 +0000

Any more luck haning ETF waived?