AT&T: Inside AT&Ts Customer Service Woes

Written by Christopher Price on April 17, 2004
AT&T

Ever since Wireless Number Portability became a reality to wireless carriers, AT&T Wireless has entered a world of pain getting their systems ready, and they failed. The result was muti-hour hold times to customer service, and 50% of the complaints to the FCC at the launch of Wireless Number Portability.

To see what was going behind the scenes and find out what went so wrong, check out this CIO Magazing article.

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