Multiple Boost representatives have confirmed to PhoneNews.com that Boost service operates on the lowest access priority available on the iDEN network, with customers in the Dallas/Fort Worth area experiencing service issues in the past three days as a result of adding four times as many subscribers than previously expected as a consequence of the popular $50 Unlimited Plan.
To alleviate the problem in the short-term, Sprint will be elevating Boost subscribers in affected markets to the same access level as Nextel users until further improvements can be made to capacity.
This follows the recent improvements made to address the growing issues with SMS messaging ahead of the launch of the Clutch, which will be priced at $129.99 when it launches next month.
Update: Boost Media Relations representative John Votava has responded to PhoneNews.com in a phone conversation with a clarification of how customers access the iDEN network.
Votava stated that Nextel, Boost and Government/First Response customers receive the same access to the network regardless of service agreement. The only time priority is to be affected is during a catastrophe in which Government/First Response users will receive elevated priority over all other users.
Votava also clarified the service issues that have plagued the Dallas/Fort Worth area along with other major cities are a result of capacity issues on the network backend, which are being addressed and monitored by engineers and expected to be fixed in the near term.