Boost Confirms Tiered Service Access After DFW Service Issues (Updated)

Multiple Boost representatives have confirmed to PhoneNews.com that Boost service operates on the lowest access priority available on the iDEN network, with customers in the Dallas/Fort Worth area experiencing service issues in the past three days as a result of adding four times as many subscribers than previously expected as a consequence of the popular $50 Unlimited Plan.

To alleviate the problem in the short-term, Sprint will be elevating Boost subscribers in affected markets to the same access level as Nextel users until further improvements can be made to capacity.

This follows the recent improvements made to address the growing issues with SMS messaging ahead of the launch of the Clutch, which will be priced at $129.99 when it launches next month.

Update: Boost Media Relations representative John Votava has responded to PhoneNews.com in a phone conversation with a clarification of how customers access the iDEN network.

Votava stated that Nextel, Boost and Government/First Response customers receive the same access to the network regardless of service agreement. The only time priority is to be affected is during a catastrophe in which Government/First Response users will receive elevated priority over all other users.

Votava also clarified the service issues that have plagued the Dallas/Fort Worth area along with other major cities are a result of capacity issues on the network backend, which are being addressed and monitored by engineers and expected to be fixed in the near term.

Humberto Saabedra is the Editor-in-Chief of AnimeNews.bizPhoneNews.com and an occasional columnist for Ani.me. He can also be found musing on things at @AnimeNewsdotbiz

6 responses to “Boost Confirms Tiered Service Access After DFW Service Issues (Updated)”

  1. Boost starting to see problems with Unlimited plan | Prepaid Reviews

    [...] few issues with the service over the past week. First was the text messaging delay issue. Now, via PhoneNews.com, we learn that there have been service issues in the Dallas/Forth Worth area of Texas, owing to the [...]

  2. JJ

    Lets hope that with all the new subscibers that they use that money to upgrade their network. If they get their network capacity problem figured out other companies will have to really change their tactics when it comes to pricing. Maybe boost should start using hybrid phones.

  3. Christopher Price

    Boost media relations has initially responded to our reporting, arguing they (and Sprint) do not tier access to the network. Developing…

  4. T Wiedman

    I have had Boost unlimited since it came out and have had absolutely no problems with it whatsover. 50 bucks a month and it includes everything, it’s hands down hard to beat.

  5. Tony

    I’ve had it since may 2009 with nothing but problems. Voicemail mixups (I can often check others messages, and callers to me sometimes get a different mailbox??? wtf?), texting plagues (delays, and any messages sent to me while I am out of service or powered off are never delivered and lost. no queuing? ), and the iden phones often have bad call quality, even while reporting full signal. With the i776 I have, putting your finger near the antenna knob halves your signal strength. I’m getting out as soon as I can pick a replacement carrier.

  6. Jim

    Had a Nextel since ’97. The coverage has always been growing since then. Threw in a boost chip when they came out and still great reception, texting, and messages (few messages claimed to be sent that I didn’t get but the empoyee could have been covering his but) Bought a boost phone, (i776) again, no problems! Now trying to decide between the 2g with DC or the 3g without Blackberry. It is an extra $10/mo for the 3g and I lose DC, is it worth it? Thanks!

Leave a Reply