Representative John Votava, speaking on behalf of Boost Mobile has confirmed that the operator’s parent company in Sprint has set a hard date of May 7th for completion of increased capacity deployments and software upgrades to the iDEN network backend in order to improve messaging and other services on Boost Mobile, which has seen exponential growth since the debut of its immensely popular $50 unlimited service plan.
Almost days after the debut of the unlimited plan, increasing reports sprang up regarding delayed text messages, with some reporting messages being delayed by hours into days depending on location as recently as last month.
The issues centered almost exclusively on SMS messaging, as the service plan included it at no additional cost which led to an increase in text message volume which the operator was not prepared for, operating under the assumption that increasing voice capacity would need priority over increased data capacity. It should be noted that Nextel’s messaging protocol is not standard SMS and relies on an early MMS implementation to deliver messages.
The representative did add that some of the improvements were making an immediate difference with more users reporting better service than in the past.
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Sad that it took prepay subs to complain when this was an issue long before Boost came around
Even with the text problem they are still smart to have this plan and change the cell phone game. It makes other companies rethink their strategies and help out consumers.
I bet all of those Nextel post paid subs feel loved right now. I have always just told people that crappy text messaging is just one of the many wonderful features of the iden network. a few months of boost unlimited and sprint realizes it is an issue. that is the one thing about sprint that I cannot stand. their forecasts are always wrong or they fail to see the simplest cause and effect relationships in their decisions and then scramble to fix things. over promise and under deliver. now that’s life at sprint speed.
@epicphail
Your right, boost iden isn’t known for their text messaging. But at least they are fixing it now and they are still #1 in push to talk service and aren’t bad at all with their voice service. So far sprint has lost lots of customers due their many issues, but at the same time they are working on those issues and doing a good job at it. You also stated something about sprint speed? Boost is not included in the sprintspeed. Boost is 2g not 3g like the sprint side. Boost isn’t advertising their highspeed evdo. Plus this $50 price is aimed at the economy that we are currently in. Which is an awesome price for what they are offering. You might want to do a little research before plugging a bunch of thoughts together that do not go together.
Did the fix actually go thru?