Comments on: Editorial: In Sony Ericsson, Warranty Breaks your Phone! http://www.phonenews.com/editorial-in-sony-ericsson-warranty-breaks-your-phone-4886/ Providing complete coverage of the wireless industry, cell phone news, and future 4G technologies. Thu, 09 Feb 2012 03:55:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sony Ericsson Warranty Services Can Do No Right | Christopher Price .nethttp://www.phonenews.com/editorial-in-sony-ericsson-warranty-breaks-your-phone-4886/#comment-25215 Sony Ericsson Warranty Services Can Do No Right | Christopher Price .net Fri, 13 Feb 2009 21:27:53 +0000 http://www.phonenews.com/?p=4886#comment-25215 [...] & Mobility I’ve written editorials about Sony Ericsson’s horrible warranty services over in the United States. It’s the worst I’ve seen in the wireless industry, over the [...] [...] & Mobility I’ve written editorials about Sony Ericsson’s horrible warranty services over in the United States. It’s the worst I’ve seen in the wireless industry, over the [...]

]]> By: Christopher Pricehttp://www.phonenews.com/editorial-in-sony-ericsson-warranty-breaks-your-phone-4886/#comment-21168 Christopher Price Sun, 12 Oct 2008 06:37:00 +0000 http://www.phonenews.com/?p=4886#comment-21168 Update: I took the ruined Z750a to a Device Support Center after all. They said that XBM should handle prepaid phones, and they didn't know why XBM refused to process it. Because the phone wouldn't boot past the Invalid SIM message... they didn't even bother with the keypad and filed it as a defective phone claim. I walked out of the center with an XBM receipt, and a replacement Z750a on its way. Kudos to AT&T, at Sprint that would have cost $55.00. Update: I took the ruined Z750a to a Device Support Center after all. They said that XBM should handle prepaid phones, and they didn’t know why XBM refused to process it.

Because the phone wouldn’t boot past the Invalid SIM message… they didn’t even bother with the keypad and filed it as a defective phone claim. I walked out of the center with an XBM receipt, and a replacement Z750a on its way.

Kudos to AT&T, at Sprint that would have cost $55.00.

]]> By: Christopher Pricehttp://www.phonenews.com/editorial-in-sony-ericsson-warranty-breaks-your-phone-4886/#comment-21065 Christopher Price Wed, 08 Oct 2008 20:22:50 +0000 http://www.phonenews.com/?p=4886#comment-21065 Yes, to clarify, AT&T Device Repair Centers will do warranty service on prepaid phones. However, as noted in the article, AT&T eXchange By Mail (XBM) will not, and will direct you to deal directly with the manufacturer. If you are in the area of a device repair center, I strongly suggest going there... it's much better than dealing with any phone manufacturer (Apple aside, of course, they handle all iPhone repairs independently). Yes, to clarify, AT&T Device Repair Centers will do warranty service on prepaid phones. However, as noted in the article, AT&T eXchange By Mail (XBM) will not, and will direct you to deal directly with the manufacturer.

If you are in the area of a device repair center, I strongly suggest going there… it’s much better than dealing with any phone manufacturer (Apple aside, of course, they handle all iPhone repairs independently).

]]> By: Mobilelingualhttp://www.phonenews.com/editorial-in-sony-ericsson-warranty-breaks-your-phone-4886/#comment-20940 Mobilelingual Wed, 08 Oct 2008 12:49:24 +0000 http://www.phonenews.com/?p=4886#comment-20940 I work at an ATT Device Repair Center (actually device support center as we do not repair phones but replaced them) and we most certainly do warranty prepaid phones as long as they are less than 90 days old. Either way we would have to order that phone as it is not a phone the centers carry. I work at an ATT Device Repair Center (actually device support center as we do not repair phones but replaced them) and we most certainly do warranty prepaid phones as long as they are less than 90 days old. Either way we would have to order that phone as it is not a phone the centers carry.

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