Comments on: Exclusive: MetroPCS BlackBerry Curve Image and New Plan Details (Updated)

By: PJ

PJ — Fri, 10 Dec 2010 03:35:48 +0000

LOOKING AT THE BB8530 FOR MY FIRST BB . WILL IT STREAM INTERNET RADIO . I HAVE SAW 1 REVIEW ON BESTBUY WHERE ON REVIEW SAYS NOW YOUTUBE AND PANDORA NOW WORKS ON THE BB8530 IS THIS TRUE ?

By: Oboedad

Oboedad — Thu, 23 Sep 2010 02:26:37 +0000

Sorry to hear about the problems that you’ve experienced with the (earlier, non AWS) BB8330. The “privately owned” MetroPCS stores are, generally, not in a position to make (manufacturer) warranty exchanges. It must be done via one of the Corporate repair and replacement sites. The trackball issue that you’re referring to is a ‘known’ BLACKBERRY issue; not exclusive to MetroPCS. That’s why they have done away with that on all of their current models, including MetroPCS’ BB8530 that came out a couple of months ago. I have been with Metro since their inception (in South Florida) back in 2002; trying out just about each of the different models of phones as they hit the market. I have, absolutely, NEVER had a problem with a (manufacturer) warrant issue and, of course, accept the “refurbished” replacement when offered. Even with the MetroGuard insurance program, you don’t ever get a NEW replacement. You have a phone that’s 8-months old. Why would you even anticipate that they would, now, give you a NEW replacement. If you buy an automobile with a 12-month, 12,000 mile warranty, and a problem pops up with the steering or brakes, do you ask that dealer for a NEW CAR? Of course not and, believe me, I am not trying to diminish your tensions or angst towards the situation. It’s just the way that it is and, by the way, the same holds true with SPRINT, and VERIZON!! If you sign a contract with them (which we are not required to do with Metro), and your phone carries a 1-year manufacturer’s warranty, YOU GET A REFURBISHED UNIT if yours fails within that period. True we pay a higher price for our handsets, but that’s the price for not having to sign a contract.

Now regarding the new BB8530. It works extremely well!! Even some of the original (minor) issues, such as a problem with Metro Navigator, seem to be working out now. It’s a GREAT phone, with pretty much ALL of the Blackberry favorites functioning properly. By the way: Metro is about to launch 4G service across the nation. Check out the Samsung R900 which they are giving Metro an exclusive on.

Once again, sorry to hear about the problems you’ve encountered on your BB8330. I, personally, played with and tested that model from soup-to-nuts, and was not happy with many of its limitations. The 8530 has, without a doubt, surpassed that model hands down (and works nationwide via AWS, whereas its predecessor does not)

By: Toni Olson Popori

Toni Olson Popori — Sun, 19 Sep 2010 23:41:40 +0000

Iâ€™ve been with Metro PCS since they started in California but I am really disappointed with them.

I bought a BLACKBERRY CURVE 8330m. It was great. Then 8 months later (now) the trackball stopped working vertically (down). Every other direction was fine. The BB CURVE 8330m had no other problem. I called the store where I bought it and they said I had to take it to a corporate store for examination. No one was able to fix the trackball.

I went online and I called a few places. I was told to call the insurance company for a replacement BB CURVE 8330m and pay a $85.00 deductible. The BB was still under BlackBerry Manufacturer Warranty so why should I pay $85.00 to get a replacement BB 8330m. I spent top dollar and bought a brand new BB, paid monthly insurance for it (for over 8 months) WHILE it was still under warranty, but I digress. I was finally able to arrange a replacement phone with a $10.00 shipping & handling fee. That was much better or so I thought.

When my replacement BB came it was a REFURBISHED BB CURVE 8330m WITH DEFECTS. It’s like buying a lemon used car. Iâ€™ve had to return to the corporate store and wait in outrageous lines 4 times to return a 3rd BB CURVE 8330m. I ran the 2 diagnostic tests on my original BB Curve 8330 before I took in the original BB so I could have a comparison. Everything passed except the one direction of the trackball.

None of the replacement BB CURVE 8330m (all refurbished) passed the diagnostics. Freezing screens, keys that won’t press properly, speaker distortion, recording problems, key to screen delayed reaction, all the important features I need in a “business BB CURVE 8330″. A replacement BB CURVE 8330M still under warranty and with monthly insurance should at least be comparable to the original BB. At the least it should be in working order without defects. The latest refurbished BB has problems too.

Iâ€™ve been with Metro PCS since they began in California but I think there may be a scam in the works. At the least itâ€™s totally bad business ethics. The service agreement is another issue but one hot potato at a time.

A one owner BB with a defective trackball does not equal a refurbished BB with who knows how many previous owners (and their habits) and the problems they may have had with their BB. Is there any governing consumer laws in California for BBs, cell phones etc.? I know they have in Chicago for contracted service providers. Anyone know anything?

By: Oboedad

Oboedad — Thu, 02 Sep 2010 05:16:26 +0000

Hi everyone. I did purchase the new MetroPCS BB8530 and, yes, it’s quite an improvement over the previous BB8330. Still has a couple of minor flaws, plus there are clear differences in some of the functionality of Metro’s apps, such as the MetroNavigator. The minor flaw? The phone gives you ABSOLUTELY NO NOTIFICATION whenever there is a voicemail left! No visual nor audible notice whatsoever. Per Metro this was a clear design (software) error on the part of Research in Motion (RIM), and they are hurrying to come up with some sort of patch to resolve this. Also, on other Metro phones when you would dial 611 (or *611), your balance would display on the phone. Another omission on the BB8530. But, aside from that, the phone truly works GREAT!! I’ve only had “2″ instances where the phone has locked up for some unknown reason, and the only FIX was to do a reset via battery removal for 30-seconds and then restart the phone. Aside from that it’s a terrific addition to the MetroPCS lineup, especially the WiFi connectivity (which definitely boosts internet access and browing; works great in public HOTSPOT locales). Battery life? I’d heard that it wasn’t so great but that, too, is incorrect. Bluetooth pairing and usage is a breeze and, the SPEAKERPHONE is, by far, the BEST of any phone. I have used it for conference call meetings on several times and everyone was able to hear me loud, and clear.

By: cece

cece — Wed, 01 Sep 2010 15:05:31 +0000

my bro got this phone so am getting it lolx.

By: timothy watts

timothy watts — Sun, 30 May 2010 15:42:00 +0000

That would be nice but I really think they r comin out wit another one they just have to

By: frank

frank — Sun, 30 May 2010 13:55:29 +0000

i wish the new blackberry fones came out for metro pcs

By: timothy watts

timothy watts — Thu, 27 May 2010 16:08:16 +0000

Trackballs can be replaced easy u shoulda took it back to the store

By: frank

frank — Thu, 27 May 2010 15:58:28 +0000

i just hope that track ball problem is fixed.. i had a blackberry curve for verizon and the track ball stopped spinning. i dont want metro pcs to have that same problem..

By: timothy watts

timothy watts — Thu, 27 May 2010 03:21:45 +0000

I heard when u flash a bb to metro pcs its not guranted to work its a temp don’t know if its true but a guy at a metro pcs store told me a guy spend 400$ buyin a bb and getin it flashed to metro and he said bout 2weeks later it stop workin