News
Forums: Sprint’s Future, Phone Wars, Verizon Upgrading
A quick look at some highlights from the past week on the PhoneNews.com Forums.
With Sprint posting lower figures and losses of customers, some have begun to question Sprint’s future, and even set up a poll as to who may buy them out.
One PhoneNews.com staffer posted a rather-popular editorial on competition in the phone industry.
Finally, one Verizon user really wants a Voyager, but really wants to avoid paying full price. As posters pointed out, the options for him aren’t very good.
The PhoneNews.com Forums are always open for discussing, and even sharing content… with the largest upload capacity in the mobile media, anyone can share anything instantly in our Content Zone, and discuss about every carrier and every manufacturer.
We’ve also received the final code for wireless posting, which will be hitting the forums within the next week or so.
Widget
HTC Snap (GSM) / T-Mobile Dash 3G
Motorola Karma QA1
HTC Ozone/Verizon Wireless XV6175
HTC Snap (CDMA)
Samsung Exclaim
Sprint is really struggling right now. Very frustrating for employees like me, who see a great product but poor execution by management.
It’s not one thing either with Sprint they can’t seem to get anything right and that’s not about catching a break almost literally can’t get anything right.
Here is the problem with Sprint. I am currently employed by a 3rd party retailer selling Sprint phones. My customers come in and complain constantly about the customer service and mind you some of that is just people being people because they cannot get what they want; bet even me as an employee has problems with customer service when I have to call dealer support. Many of the dealer support people are uneducated about what 3rd party retailers can and can not do. There are many times I have to hang up the phone and call back again to try to get someone to help me and I am trying to sell a phone for them. I have even had some of them try to steel a sale from my store by trying to get my customer to buy through tele-sales. Every employee of the dealer support and customer service should be educated on how to deal with their people in a professional manner. More than once we have had customers say they would rather come to us for business than a corperate store because of how rude they have been treated by that store. It used to be the Customer is all ways right, even though I don’t completely agree with that Sprint should be trying their best to keep customers even when customers are rude and iritating. I was man once said “A soft answer turns away wrath.” But to many times the employees explode right along with the customers.
Ok sprint needs to keep up withthe game becuase re other networks have better phone with more variety of colors an accesseries becuase like with the new of rumor 2 and the of banter for alltel, the banter had removiable face plates so u can chang your color, so sprint needs to get a clue and use some common sense!!
Ok. Sprint is the best network around by now by the release of 4G. But they don’t have WiMax phones now. The ones coming are Andriods and 4G so sprint won’t accept 2G or 3G. And Sprint is better than AT&T and Verizon.