NewsUsers Call for HTC Class Action Suit
Angry consumers have launched HTCClassAction.org, which is an attempt to make future buyers and users aware of the fact that HTC manufactured devices may be “grossly underperforming.” The website claims that HTC has neglected its customers by both “Not providing the necessary drivers to take full advantage of the device” and “Misleading the public through advertising what their products can do” The site also serves as a call-to-arms, giving details on what you can do as a consumer.
HTCClassAction.org also includes multiple video demonstrations that reveal HTC’s lack of development by comparing devices that were released two years ago to some of the their current and more recent offerings. All HTC devices based on the MSM7200 and the MSM7500 chipsets from Qualcomm are affected by this reduced potential. A list of devices can be found here.
On January 17th, HTC responded with a sorry and promise that they are going to fix the issues as soon as possible but other users seem to be getting the “no patches planned” e-mail.
Dashboard Widget
The same could/should be done for Palm, if not for all the major manufacturers. They’re all mostly guilty of the same types of things.
This is one of the main reasons why Apple’s iPhone flexes so much power over Windows Mobile… Apple did the job right to optimize the software… so that it works properly with the hardware. I knew HTC wasn’t tapping the 3D processing components the modern Qualcomm MSM offers, but this certainly was an eye opener.
So, what do we believe? I sent an email to AT&T & HTC USA statintg my intent to return 300 Tilts & take my business to Samsung & Verizon. The respone I got was initially “We know about it, but don’t know what we can do”. After replying with a carpet bomb tyrade response email, a certain VP (J.B.M.) responded with a new line “we are working on a fix & believe it will be ready for release somtime before April”.
But now I see a response from HTC saying, “We don’t use the ATI & aren’t fixing anything”.
NOW HEAR THIS:
I say we need to somehow get together an HTC Email Hit List. If we can get email addresses of the Execs & make them focus their time on this problem it will SERIOUSLY impact their efficiency, use up their valuable time & truly make a difference.
The people we really need to bomb with emails are the ones who’s time realy matter.
We need phone numbers (Direct) & email addresses for the people whom matter. If you can supply any of theser do so annonymously. I will be using several special databases to see if I can get any of this info as well.
LOOK OUT HTC YOUR ON THE HIT LIST (EMAIL HIT LIST)
For the USA:
Mark J. Baker, Senior Director, Enterprise Business Unit, Americas
David Kou, Director, Business Development, CDMA
Waiman Lam, Controller
Hsiao-Wen Lin, Director of Engineering
Jason B. Mackenzie, Vice President of Sales and Marketing
David Smith, Director of Marketing
Chris Stovall, Executive Director, National Accounts
Wyatt Whaley, Executive Director, National Accounts
For Europe:
Peter Chou, CEO and President HTC Corp.
Florian Seiche, Vice President HTC Europe Co. Ltd.
Kevin Chen, Executive Director HTC EMEA Channel
Philip Blair, Product Director HTC Europe Co. Ltd.
Peter Frolund, Account Director HTC Europe Co. Ltd.
Frédéric Tassy, Account Director HTC Europe Co. Ltd.
Lars Weisswange, Account Director HTC Europe Co. Ltd.
Oliver Schulte, Finance Director HTC Europe Co. Ltd.
Peter Chiang, Account Director HTC Europe Co. Ltd.
Diane Studman, Head of European Marketing HTC Europe Co. Ltd.
Daniele De Grandis, Country Manager, Italy HTC Europe Co. Ltd.
These are the people at HTC whose time matter. Their lost minutes equal lost millions for HTC. Lets see what we can find & hit these people where it hurts (In their productivity & their pocket book)
It’s important to be clear if you are going to email… ATI has nothing to do with HTC. This is an issue with drivers coded for HTC devices using Qualcomm processors and chipsets.
(Edit: Except for two newer units… the TyTN II (AT&T Tilt) and Touch Cruise, which do use Imageon hardware. This has confused the matter since the Qualcomm drivers are affecting many more customers, but HTC should write drivers for both).
Older generation hardware (not HTC, but other companies) did have a smaller debacle involving early-generation ATI IMAGEON hardware. The drivers had issues in certain devices, and Windows Mobile at that stage did not have full DirectX-style APIs to take advantage of it.
The parallels are similar, but different companies and different silicon.
[...] Since the launch of HTCClassAction.org, and our initial reporting, HTC has issued multiple official responses. These responses are confusing, and at times, [...]
I have a Sprint Mogul (PPC6800) and my wife has a Sprint (HTC) Touch. They both ROCK. I got mine last week, she got hers about 3 month ago. I showed a friend of mine at work my phone, he had the same one, with Sprint, but had his longer. He was amazed on how much faster mine ran then his. No grapic slowdown on mine when his did. I even added SPB moble shell, which is create to mine. The only issue with the wifes touch is it does not like big tumbs. IT was made for woman. I can get the interface to up come, but I have to use my finger. But neither one of us are having any issues with our HTC devices. The Mogul is making my old Treo look like crap.
I am on my Fourth HTC Touch, I also tried an HTC Mogul. Here’s the symptoms I have: the HTC Touch will fail to ring, and so I miss incoming calls. If I press the wake-up button, it will ring at that moemnt as if a call is coming in, but it is really a call that came in hours ago; it does like a half-ring and displays Incoming Call, then the dialog disappears. Sometimes calls that came in while it was being silent, sometimes those calls are in my caller ID list, sometimes not. I also experience where the time doesn’t update, for up to 2 hours, then it suddenly will update to the correct time.
I miss alot of calls because of this phone. I have taken to rebotting it like every 3 or 4 hours, because after a reboot it usually works for at least a few hours.
This happens in places where I get strong signal. I have not installed any software on any of the phones, period. I don’t even use most of the features, just playing MP3’s and making/receiving phone calls.
If there is a class action lawsuit against HTC and/or Sprint over this phone, I would like to be part of that suit.