Motorola Pulls All iDEN Firmware Updates

In a rare move, Motorola has removed all firmware updates for their iDEN phones. The Motorola iDEN Update page gives the following message:

“Motorola Upgrade Utilities are currently unavailable. We apologize for the inconvenience, please check back at a later time.”

Motorola’s iDEN Update service was revolutionary when first launched, offering the first consumer downloadable firmware updates in the industry. For the first time, customers could download software updates to their own phones, and not need to mail the phone off or take it to a service center.

It is not clear why the updates have been removed. It is possible that Motorola is integrating the updates into their Motorola Software Update application, a separate tool used to update Motorola’s CDMA and GSM phones.

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5 Comments on “Motorola Pulls All iDEN Firmware Updates”

Dan Hesse on May 9th, 2008, 10:54 am  

My guess as ti why they removed it is because of the Java Authentication error thats currently happening to a lot of IDEN phones. There is a fix out for it that service centers can use on any phone with Java auth issues. Apparently, some license in the java program expired causing the issue. I guess they pulled the software so they can re add it with the Java fix in them?

Tony on May 10th, 2008, 9:57 am  

Perhaps they are adding the necessary software to be compatible with qChat DCS numbers. I believe the current iDen platform will only understand numbers seperated by stars, and the DCS numbers will remove those and add an @sprint.com counterpart.

[...] to acknowledge the issue with Motorola Software Update. This comes in the same week that Motorola removed all iDEN updates from their web [...]

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