The web is full of numerous reports of T-Mobile service problems on T-Mobile’s network. Â Our sources are reporting the outages include data and voice.
“All â€“ Weâ€™re aware of the current service disruption. Our rapid response teams have been mobilized to restore service as quickly as possible”.
Update 1 – T-Mobile has provided users with the following update:
“Weâ€™re making good progress restoring voice and messaging service to affected customers. Â At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions. Â Issues began at approximately 5:30 p.m. Eastern time.Â Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers.”
Update 2 – T-Mobile has issued another update:
“T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday.Â About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored.Â Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident.Â We sincerely apologize for the inconvenience that this has caused our customers.”
Update 3 – T-Mobile has issued another statement explaining the cause of the outage:
“After investigating the cause, we have determined that a back-end system software error had generated abnormal congestion on the network. T-Mobile has since implemented additional measures to help prevent this from happening in the future.”
T-Mobile has not detailed any plans for reimbursing its customer base for the outage.