The number one trending topic on Twitter right now is: T-Mobile. The reason behind this number one ranking is not good news. All across the the nation T-Mobile Sidekick users are without data access and currently T-Mobile does not expect to have the data outage fixed until late this weekend.
Many users including famous celebrity blogger, Perez Hilton are reporting that they are receiving bill credits from $35 to 3 months free data from calling T-Mobile customer service to complain about the lack of data service. If you need support you can also visit the T-Mobile support forum or just stay tuned to PhoneNews.com.
Update 1: – T-Mobile is reporting that data access will begin to come back online tonight but that it will take until at least Monday for all services to be fully restored per the update on the T-Mobile Support Forums.
“T-Mobile and Danger/Microsoft are urgently working to restore impacted services to Sidekick, and deliver them to you as quickly as possible. Following is a status update for our valued customers:
- We expect data services to begin gradually returning in the next couple of hours (Saturday evening)
- Web browsing capabilities should be first accessible first; additional functions such as IM, social networking applications and email will then follow.
While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.”
Update 2: As on Sunday evening, Sidekick data usage has not been fully resolved. T-Mobile’s latest update as of Sunday at 12:42pm is as follow:
“T-Mobile and Danger/Microsoft continue to urgently work to restore impacted services to Sidekick, and deliver them to our customers as quickly as possible. Following is a status update for our valued customers:
- Web browsing was restored Saturday afternoon, and the teams have been working through the night since the disruption started to enable additional functions such as IM, social networking applications and email as quickly as possible.
While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you.”
Update 3:
T-Mobile is now starting to restore Sidekick services.
“We are now starting to restore Sidekick services, when available you may need to log back in. We will text you your user name and password over the next couple of hours, in case you need it. If you have forgotten your password you can also have it sent to you by visiting www.mytmobile.com and selecting “Forgot your password?”
Update 4:
T-Mobile is advising customers not to do a hard reset. A hard resetcan cause address book and calendar applications to be lost.
“IM services and access to social networking applications are now being restored along with Web browsing. The Address Book, Calendar, and other features are available as well, however, we advise customers to not ‘hard reset’ their device by removing the battery as it may cause information they enter into the Address Book and Calendar applications to be lost. We expect e-mail service and back-up of user data to be restored today. Some richer data services, such as new purchases from the Catalog, may take longer to enable.”
He’s not that dumb, Sprint may go bankrupt soon, but their data services are the best. I don’t think this outage would’ve been so bad if it happened on the weekdays, but the weekends is when I use aim, do banking on the go, and check facebook.
P.S. Plus Sprint is getting a REALLY nice phone this month. HTC Hero. My contract with Tmobile also ends this month. I’ll be deciding against the HTC Hero vs. Mytouch soon…
jared you’ve lost it. Sprint is great. Service is great, data never goes out unless you don’t pay your bill of course. Verizon is expensive. Sprint is the best I’ve ever had. Which is why I still have it.
grant you are an idiot. this is not a tmobile issue. its a danger issue that distributed data service via tmobile. thats why its only sidekicks data are down and not other real smartphones. dont blame tmobile, blame danger because its their servers thats messed up
Who uses a Sidekick for serious work? Oh wait, being a celebrity gossip douche isn’t serious work. @perezhilton needs a BB.
And sprint is not a terrible company, just not the smartest. They alienated their core group of users too many times and they moved else where. Verizon is too damn expensive, at&t is right up there and t-mo needs to just get bought up or sold off…
@world.. seriously, we all should just get verizon and stfu.
yeah sorry I take that back.
i have t mobile..glad i dont have that *** *** sidekick lol samsung i8910 is da best
I think most people who hate Sprint are going off the reputation that Sprint has had in the past. I won’t say Sprint the best company out there, but you get a lot of bang for your buck. Sprint has coverage very similar to Verizon and a better selection of phones at the moment. And you’ll save a ton of money with them. Customer service has vastly improved from a few years ago.
@sprint tech – I agree with you. Personally, I think the changes at sprint are the direct results of the leadership from the CEO.
I’ve used Sprint for phone service since the UST-Sprint merger when I still lived in Virginia and California, and have preferred it to other providers.
When wireless came along I learned Sprint would be partnering with local providers in Kansas, my primary residence, so went with Sprint PCS. I’ve had good, and continually improving coverage in both rural Kansas and Northern California, as well as on the I70, I-80, and I-40 routes I use on my frequent drives back and forth between them.
I recently added data service, from a cottage at the very Eastern tip of Long Island, at the Greenport edge of Southold at the edge of the Sound. Service there was weak, and intermittent, requiring me to drive a few hundred yards into Greenport area to get strong signal. However when I drove back to Western Kansas I had excellent data service from Riverhead to my home in the Hays KS area, and it has been solid since – tonight is the first time I’ve used my primary broadband provider here at home.
My service experience was excellent; the weak signal at the point of original installation of the software and hardware caused difficulties that would not have had if I’d moved to a better location, and required special assistance to get things synced up. This stuff is all Model T level, in terms of reliability and ease of use. It will be a long time before we get 21st century Honda engineering and quality out of the computer and communications industry. But Sprint is best of breed in the current context, in my book.
You all are a bunch of idots because you all are arguing for stupid things.
you, while Jackasses may bray, maggots just feed on their excrement.
Why are you guys figting over something COMPLETELY off topic . Imean if you want to argue about sexual preferance or how much one person is an idiot, echange numbers . Damn . Last I checked this was about how tomobile ****** up . Speaking of which I’m so glad I switched from a sk to a g1 . My service is pretty damn good right now .
well i’m glad I figure this **** out after I pull my battery trying to restore damn service. Now I have zero contacts and **** until it comes back up and downloads my crap again. ****.
F 54 love my Sidekick but frustrated with T Mobile service. Maybe an iPhone next. Any comments? Bring ‘em on. Thank you.
why da hell are u guys suffering with ****** service.. o i kno cause the plans are the cheapest from any company…. get verizon yea i kno its more expensive… i had verizon for da past 5 years and let me see when has da network ever gone down let me count 2 times in da past 5 years.. my sister has t-mobile and her service always messes up like 3 times a month. i only had have this happen 2 times in da past 5 years!!!! im not gunna say it has never happen it has only 2 times…!!! u get for wat u pay for. u pay cheap u get crappy service.. u pay a lil more u get good service…
I had Tmobile for 1 year and 8 months and I totally HATE T-MOBILE!!! It’s suck service. i couldnt wait until my 2 years contract over, i will switch to other company! i couldnt wait! therefore this t-mobile should shut down!
Folks, we apologize. Citing Perez Hilton wasn’t exactly the brightest journalistic move we’ve ever made.
But flaming and harassment on any level is not tolerated. Now, if you will excuse me, I have a good two dozen comments to filter through.
THANKS FOR ******* UP MY WEEKEND PLANS TMOBILE YOUR SERVICES WAS GOOD TO ME AND MY FAMILY SO MAKE DAT **** RIGHT AGAIN IM DEMANEDIN FREE FUCKIN RINGTONES AND MINUTES 4 AT LEAST 1 MONTH OR IM RAISIN HELL
Yo!!! wat da *** is up wit yo service 4real.YALL BETTA MAKE DIS **** RITE AND PROVIDE FREE RINGTONES AND MINUTES. I DONT APPRECIATE DIS **** .NOT POPPIN!!!!
I’ve had t-mobile (and various sidekicks) for years…
They’ve always had great customer service (always in English, 24/7) and tech support as well…
This is the first time I can recall that there’s been an outage this great with the Sidekick/Danger Servers…
On the other hand, I stupidly pulled my battery as well, to reset…and now I have no contacts and (more importantly) no calendar!
I am ashamed that most of this information is 100% stored on Danger’s servers.
And I’ve yet to be able to access my information through their online User Interface, presumably because it’s getting overloaded with people trying to access their information.
Man…
i dont know why you all are complaining. things happen, just suck it up and let them do their job. not like any of you NEVER made mistakes or bad judgments before. get off their case for an emergency that happened. i have been with T-Mobile for as long as i can remember and nothing was bad for me. you guys can get credit and whatnot from them after they are done fixing something that was catastrophic so just get your free things and switch to another service later or just stick to the people you’ve been with that provided great service since back in the day. 1 weekend has been ruined for us, but millions will be ruined for them. they’re probably working as hard as they can to get us our service back and we cant do things without our internet on our phones for a couple of days? give me and them a break and suck it up. thanks for the hard work in getting back our internet, T-Mobile, Danger, and Microsoft!
Dude, do you think they actually read this site?
I swear I have you in my Facebook…that’s weird.
Janae, all national carriers, most handset manufacturers, and quite a few regional carriers read PhoneNews.com on a daily basis.
I don’t need the intranet log traffic to prove that, I simply have to check my inbox each day with the numerous requests for us to correct/tweak/bend our coverage to make the picture more… rosy.
i want a dollar off my bill for every f****n hour my service has been out.
its been almost 48 hours. i dont pay my bill for nothing.
Alright, alright.
Let’s get real here.
Those of you asking for free ringtones and minutes…it’s an internet outage…it’s not affecting your calling minutes…and ringtones are somethings that are purely bought out of spoil and volition, so giving ringtones for free isn’t really going to help anyone here.
@toni: a dollar for every hour? We’d run T-Mobile into the ground, bankrupt beyond belief! And, assuming you are on a Sidekick plan like some of us here, you probably aren’t actually paying that much, you’re probably paying something like, what…70/30/24…8 to 9 cents an hour?
So, let’s stop with the bullshit demands here, and let’s get real.
goodnight!
T-Mobile hasn’t screwed us over. Danger has. Got a problem? Other phones exist for a reason; buy one and get over yourself. Otherwise, stick around until the three parties involved work this out (all internet capabilities, etc. should be 100% with every Sidekick user within 36-48 hours at the latest, probably) and nobody gets hurt
Those of you complaining that have very poor grammar and spelling should spend more time off their phones and learning to spell and speak correctly!
I have had T-Mobile for years and the service has been great most of the time. I don’t care which carrier you have, they are all vulnerable to having technical issues at one time or another. ALL OF THEM! Get over it! T-Mobile is willing to give a refund of one month for the data service. That is fair compensation.
Well By the end of this month I will be changing to sprint. because sprint will never let you loose service like that. I will also tell all my friends to change too. all of my friends have a siekick. and we decidef to change to sprint.
atleast i can stiill txt….
I work for T-Mobile, and this string of comments shows why we all hate Sidekick users, lol GIMME FREE RINGTONES lol. Idiots.
THAT’S WHAT’S WRONG WITH MY PHONE!
I was freaking out, I thought it was broken haha.
well at least I know, and thank god they’re trying to fix it
I’m not complaining because texting and browsing works besides e-mail and IMs. I’ll just ride out the outage because I love my sidekick and have had it for a pretty long time! =D
hey does anyone know the updates on teh service for tmobile being down ? cuz i havent had service for almost 3 days
Yeah I still have texting and everything too.
Just no Web Browsing or IMing :[
Man lol sidekick is beast to have an outage like this
I definitely sympathize with the t-mobile employee. I used to work for AT&T and as a Sidekick user for years, I’m well-aware of the company I keep with the majority of SK users.
While there are many Sidekick users who are… well, let’s just say they enjoy using a different form of the english language… there are also many sidekick users who are deaf and use perfect english and then a few of us who just happen to enjoy the sidekick for it’s functionality and don’t get into the “personalization” of the shell bit…
Anywho…please try not to lump us all together. We’re not all ignorant asses.
Good to know people in the business come here. Not often do you find a forum with semi-direct connection to people who can actually help or offer insight.
To all whom were affected:
Please go to your closest T-Mobile store and let them know you were affected. If they don’t already know what to do, Have them look in their email. They will have received an update on the issue as well as a little note to credit your account for $29.
I just have one question, are we going to have to pay for the services that we did (COULD) not use ?
I had Sprint and didn’t get service in my own house. So I switched to TMobile, have had it for over 2 years and have never been happier. Even though my Sidekick data service went out, it has been the only problem I’ve had with TMobile thus far.
Mia, yes… I’ve read many posts from people in:
http://www.poweredbydanger.com/forums
&
forums.tmobile.com
They’re all getting credits of some sort.
I’m waiting till the service is back on to call and get a credit for time lost.
If only I could access the online interface and see what my coming week’s schedule had on it… I can only remember half of it.
I get the feeling Microsoft is responsible for all of this…
[...] If you happen to have a Sidekick (I don’t, sorry tweens!), why don’t you let us know how awful your day has been thus far? [Phone News] [...]
Dex, Danger is owned by Microsoft. They’ve admitted their server went down. It could have been a system upgrade, or it could be a system failure. Either way, yes, the buck does stop at Microsoft here.
I think really the “big deal” here is the Sidekick’s total dependence on an external server. I can understand push functions requiring a special server, but the device should maintain a copy of contacts/calendar data that survives a power loss.
what about prepaid users?
they are still taking my $1 a day.
im paying for no service.
im definately going to switch because
my service is always in and out.
maybe its because i have prepaid?!?
but im gonna go with merto pcs :]
i just want my G to pop back up so I can have my service fully restored… I’ve had a sk since the sk;3 sk;slide sk;lx sk;08 now currently I have the sk;09 love it just as much as I loved the last four… not switching to any other network service because t`mobile is simply the best soon as they repair the techinal support they are gonna credit all the sk user’s… don’t lose faith in tmobile because they let us down for 3 days… no matter what you choose your phone company if your gonna switch go ahead… we all know you`ll be BACK!!
T-Mobile does NOT have to do with it. It is Danger, which is supported by Microsoft, the one that is not working. So, if there is somebody to blame, that should be Microsoft and not T-Mobile. In fact, T-Mobile is offering credits up to a hole month of data services for the inconvenience.
Kayla, at the very least you are entitled to a credit of $1 for each day you are without Sidekick data service. I would call T-Mobile Customer Service once service is restored with a tally of the days without service.
You may want to call now as well, and see if prepaid is getting $30 service credits, similar to what postpay is getting.
No fuck this fuked up t mobile sidekick microsoft bullshiit there a team so there all to blame.and i want my fuckin money back for every muthafukin day a service as a prepaid user.3days so i want my fuckin 3 dollars or sombody from t mobile gunna die
Im deaf serious to
[...] If you happen to have a Sidekick (I don’t, sorry tweens!), why don’t you let us know how awful your day has been thus far? [Phone News] [...]
Damn being soo dependent on this sidekicks have got me to realize I need to slow down on the usage but f*ck did my contacts had to go to I’ve been bored all weekend and when people text I don’t even know who they are I feel like I’m back in high school when I used just text all the time
ugh this shit needs to hurry up I want my service back, I’m tired of paying for the time I’m not even using!
I master reset it earlier thinking it was my phone, so now I can’t even text anymore until I reactivate it
My service has been out since Friday. And about an hour ago, my sidekick 2008 stopped ringing when I got a text. I had texts in my inbox that didn’t show contact names, just numbers. This is pissing me off.
T-Mobile freakin sucks!! There’s a global outage every couple of months. This is some bullsh-t!! Does somebody keep crashing into the sidekick tower or some sh-t? I haven’t been been able to use my internet or IM for the past 3 days. And all my contacts are gone!! WTF. I think the T in T-Mobile stands for terrible. This is my 1st & last sidekick!!
Same thing with my sidekick 08 i just restarted it, & its only showing the numbers & theres no sound when i get a text -______- this is so stupid, sidekicks suck, & im going to get a blackberyyy soon.
D: I want my service back! I’ve been so impatient for that G to pop back up.
My biggest mistake was taking my battery and SIM card out, thinking it was just my phone. 
Then I went into the T-Mobile store and they told me that there’s a server outage everywhere, and that getting it back up is the top priority…Too bad everyone and their brother decides to get onto the Desktop Interface at the same time, it’s timing out my internet because so many people are trying to access it at the same time. I love my sidekick, and I’m not gonna change any time soon. 
I just hate not being able to see my contacts and notes and such, also not being able to recognize the numbers of the people texting me. I hope the server comes back up really really soon!! I’m being so so impatient. I don’t have a home phone, so my cell phone not having any numbers and such, I have no contact with anyone. I can never remember people’s numbers, it’s why I enjoyed the contact book. (plus, having 200 some contacts doesn’t help.) And to reinforce what others have said before…………….This is a Danger/Microsoft problem, not T-Mobile…So stop complaining about T-Mobile, it’s not their fault. At least they’re compensating us for the inconvenience, they technically don’t have to do anything…just saying. 
just to let you ppl know. sprint may have good service but their security royally sucks. look it up and do the research. i, among thousands of others have had my personal information compromised because of SPRINT. my identity was stolen and all my personal information was compromised because SPRINT released it to criminals who called customer service and pretended to be employees and gathered online login information and also got a representative to tell them all the information listed on the account. dont believe me? look it up. if you value your identity dont get sprint and would like a company who has respect for their customers, dont get sprint.
No, idjits, that was NOT a real t-mobile rep on here.
And no, that was NOT a serious post about free ringtones.
God, people are so dumb.
The outage is due to the Danger/Microsoft service. They had migrated a lot of data to new servers and the “effed” it up. This has always been the achilles heel of the Sidekick. No “G” not dice. It’s a brick.
Tmobile is not involved.
This may be an attempt by MSFT to really kill off the sidekick brand loyalty before their PINK product launches-which is even a bigger piece of garbage
this isn’t the first time I’ve had some sort of data issue with my kick.
but this is the first time I’ve had completely no service all weekend, on friday at school literally everyone has a sidekick, we were all going insane, to older folks its no biggie but to teenagers this is like a freaking bomb coming towards us, I panicked im not gonna lie, I have a ton of important stuff in my notes, and now I don’t have any notes my entire calendar is gone ! and its important, I have over 150 contacts that are gone, its just unnerving.. im sure the ignorant people feel the same way but calm down your life isn’t over, im 15 and im pretty cool with it .. I mean I love tmobile even If sidekick service is always sucky, you guys need to chill its only 3 days.. go use a payphone, try writing your contacts somewhere else just in case.
we’ll be FINE !
i d0nt care wat he tlkin abt im just trippin abt my “G” mannn Tm0bile abt t0 l00se a custmer
Again I say, it’s not T-Mobile’s fault…As long as they get it fixed and everything is all okay afterwards, what does it really matter?
omq . ii cant stand not havinq serviice . well atleast iinternet iisz back on buht ii basiically use iit for aiim and email . dhiisz sucksz . omq .
tiffany, who taught you how to spell?
Go beat yourself up.
lol.
Hahahahahaha this is soo funny to read. I sat here for like ever reading these messages, well only the funny ones. But anyways, it’s not tmobile’s fault, and come on guys, it’s a phone u’ll be fine fore like 3 days. Plus the internet is back up so everything is on it’s way back to normal *crosses fingers* =D I luv my sidekickk
i live neer houston and i still have no data at all not even texting
You guys need to stop complaining, at least they’re trying to do something. Can you do anything? No. So respect the fact that they’re trying to fix it.
And to everyone that says Verizon is better despite the price, you’re wrong. I switched to Verizon and literally every single phone call was dropped after 2-3 minutes. I always had 1-2 bars and found various deadzones throughout Los Angeles, CA. I have to say it was the biggest mistake of my life with cell phones. I switched to T-Mobile after 2 weeks, I couldn’t stand Verizon.
Sprint has been the best with the network and reception coverage, however they screw up bills like a 1st grader trying to do Calculus. And the customer service doesn’t help.
All in all, T-Mobile has been the best phone company I’ve ever used, and even if they have network problems sometimes, the prices and Fave-5 deal is worth it. I do admit that this is quite inconveniencing especially now that I depend on my aim services through my sidekick to talk to my boyfriend. However, I trust them to have it up and running ASAP and complaining isn’t going to help anything. Just sit tight people and it’ll be fixed soon.
This is a M****R F*****G outrage! Ppl! U can call tmobile n demand certain S**T ! .
The more you complain the more they give you! I insist everyone call and
S**T on them .All over them! They destroyed my weekend.
I was supposed to be picking up an ounce of Marijuana! And now my plans are F****D. I was F****D by tmobile. Right in the A*S! I lost the number of the girl I’m sleeping with behind my wife’s back! F**K! What the F**K am I gonna do now!
im not complaining i just wanted to know whats going on i like tmoble the are a big service provider with the best rates and thats great but the the rates dont mean anything if you cant use the phone but i did talk to CS and they said they will credit my account so i guess i can just deal with it
it’s a free country…we can complain all we want when we pay for and expect services that aren’t there…me? trying to bury my dad this weekend was made harder without these services and now 4 days since it started (gone from GA to AR and back!) on my sidekick (longer for my second one) it’s still not fixed..
we do have the wright to complain this is 2009. these days alot of people all across the nation rely on there mobile devices for work ect. and it crazy that in an instant all of that can be gone. people can say what they want about sidekick users but these devices are not cheap and when servers and such go down there nothin more than expencive pices of plastic and wiere. now i cant speek for everyone but i dont work my a** off to by a phone and pay a bill for service that i cant use where i am in houston TX i cant even use simple texting along with everything else its bull s**t T-MOBILE is a huge company and they say there gonna credit us but they just need to come up with a back up plan for stuff like this they cant aford to dish out money and lose costomers like this
For me it wasn’t so much about not being able to text, or web browse it was not flipping knowing about a service downage!!!!!!!!! I spent ours search though sidekick tech help sites…. if i would of known it wasn’t my phone it would have been ok. the problem was not knowing whether my contacts would come back. Why does tmobile solely rely on a service to provide people with their contacts? why can’t we have a dual phone, service thing going on. when theres a problem LET PEOPLE KNOW THERES A FLIPPING PROBLEM!
1. I have a sidekick and I use it for VERY serious work. I used RIM / Blackberry products in the past and I have been with Sprint, AT&T, and T-Mobile. Up until this weekend’s sshow T-Mobile has consistently delivered the best service experience; online, on the phone, and with call quality that I have ever had. I am exceptionally upset by my loss of Data Service and T-Mobile did the correct and honorable thing of crediting me for this month. While this weekend has really been troublesome for me as I work on political campaigns and email is my life. It would take a lot more than a temporary service outage for me to consider leaving T-Mobile. One thing I can say is that their front line customer service representatives are empowered to consistently make positive service decisions, the call quality is good, they have a great website, and great phones. Lastly, I frequently hear that Verizon offers a good mobile product, but my experiences in dealing with them as a residential customer has been so horrendous that I would NEVER consider giving them my mobile account. T-Mobile has continually treated me as a valued customer and delivered a GREAT product. I hope that they remain independent and continue to do so.
I agree… T-Mobile’s customer service and Technical Support have always been pretty darn good IMO…
I just wish I could remember how many patients I had scheduled for this week (I’m an intern)…
Who says Sidekicks are just for kids?
[...] If you happen to have a Sidekick (I don’t, sorry tweens!), why don’t you let us know how awful your day has been thus far? [Phone News] [...]
Is T-Mobile giving credit to everybody who has a sidekick device and is experiencing this problem or just for the people who call T-Mobile and is making a complain? Please let me know! I would love to get credit for not being able to use the data service. I mean its only fair for T-Mobile to give credit to everyone who has a sidekick device regardless if they call and complain or not. We pay for a service and now we are not getting what we are paying for. Its only FAIR! T-Mobile would put penalty on us if we don’t pay for their serivce.
Here is my input & issue with the Pre-Paid situation..
I have a sidekick LX 09. I have been with T-Mobile since 2005 (VERY FIRST SKICK) and this is actually the only MAJOR problem I’ve ever had with the service. My sidekick is also a pre-paid phone simply used for Texting, AIM, E-MAIL, & Web, it’s convienent, and I have AT&T for calling.
****WHYYYY are the people with PLANS getting credited 49.99 for this month since they have experienced data loss, and pre-paid users are only getting credited 1$/day for each day it was lost, which is 3$ as of now????? I know people who spend more on pre-paid cards, than an average person with a T-Mobile Plan.
What pisses me off the most is that
1. I wasn’t notified, and ruined a lot of weekends, due to, no contacts, notes or calanders.
2. As a pre-paid customer, You spend (FULL RETAIL) 400$+ on a sidekick and your only getting credited 3$.
3. Everytime I call, I get a foreigner. No offense, but I’m American with service in America, I EXPECT to speak to an American with a decent hold time.
With that said, since these companies pay foreigners to work for a little bit of nothing, I need the rest of that ‘nothing’ to be credited to my account, just like the rest of the people with plans, NO EXCEPTIONS.
Here is my input & issue with the Pre-Paid situation..
I have a sidekick LX 09. I have been with T-Mobile since 2005 (VERY FIRST SKICK) and this is actually the only MAJOR problem I’ve ever had with the service. My sidekick is also a pre-paid phone simply used for Texting, AIM, E-MAIL, & Web, it’s convienent, and I have AT&T for calling.
****WHYYYY are the people with PLANS getting credited 49.99 for this month since they have experienced data loss, and pre-paid users are only getting credited 1$/day for each day it was lost, which is 3$ as of now????? I know people who spend more on pre-paid cards, than an average person with a T-Mobile Plan.****
What pisses me off the most is that
1. I wasn’t notified, and ruined a lot of weekends, due to, no contacts, notes or calanders.
2. As a pre-paid customer, You spend (FULL RETAIL) 400$+ on a sidekick and your only getting credited 3$.
3. Everytime I call, I get a foreigner. No offense, but I’m American with service in America, I EXPECT to speak to an American with a decent hold time.
With that said, since these companies pay foreigners to work for a little bit of nothing, I need the rest of that ‘nothing’ to be credited to my account, just like the rest of the people with plans, NO EXCEPTIONS.
[...] If you happen to have a Sidekick (I don’t, sorry tweens!), why don’t you let us know how awful your day has been thus far? [Phone News] [...]
question-no offense but if you don’t have a sidekick than this article is irrelevant to you, therefore im trying to figure out what’s the point of commenting on the story if you don’t have a sidekick? How lame is it to brag about other phone companies or about how glad you are that you don’t have a sidekick. I mean no disrespect but that’s like me as an xbox 360 owner commenting on a PS3 story……it has nothing to do with me, so I wouldn’t even need to comment. But that’s just my take.
Umm.. Wow I’ve never seen so many people so mad.. && getting completly off topic several times and not knowing how to spell.. How sad
….
But yes I took out my battery just to see that when I turned my phone on all my contacts are gone.. Thanks tmobile
Now I have no ones number…-_-
yyeerr watz up with this outshitty shxt! this motherfxckers ruined my weekend and my girl’s weekend! fxck this motherfxckers from tmobile! i better get a 50 dollar credit and a blowjob from a sexy tmobile bxtch lol naa j/k but that 50 dollar credit is real! well at least 30 dollars ight and make it fast cause ya about to ruin my week too ,so ya better work ya motherfxckin asses real fast!
So tmobile? What’s it going to be “/?
ya need to hop off tmobile dick nd let them do they job for them to make it come backk sure it caught us randomly but still get on a fuckin computerr shiiit .? ya have no lives arguin shitttt nd tmobile is the best company everrr so fckkk everythinq elseee . idc wah no1 says . I got my ringtones nd minutes nd unlimeted everything . so I can wait .
Hell yeah! I want a T-Mobile credit toward my phone bill and I want a blow job from T-Mobile CEO asap or else I am switching cell phone company. All you stupid nerds at Danger/Microsoft better work your ass fast and get service running or else your boss is going to be my bitch! Haha. LOLZ.
[...] If you happen to have a Sidekick (I don’t, sorry tweens!), why don’t you let us know how awful your day has been thus far? [Phone News] [...]
For anyone who questions the Sidekick phone as a legitimate smart phone let me just say that it is if you’ve never known any other. I constantly use the phone to conduct business with tons of new people for a variety of reasons. With this phone I’ve been able to become a much more successful person. This just happened to be the worst weekend it could happen as I’ve been traveling. Everything that I had planned to do has been grounded as if by a blizzard! I believe T-Mobile should replace the operating system on the phone completely and fire Microsoft.
Well today is the last chance im giving Sidekicks. Either way im switcing phones. No offense to sidekicks users, because I’ve been one for 3/4 years now, but honestly i think the reason why sidekicks “suck” or people complain so much is because of the lack of service, i mean were always losing service & you could be outside -__- & ever since my boyfriend got a blackberry, I’ve been totally liking it, & its a pretty great phone, which is why soon enough ill have my own BB. But i hope that the sidekick service does still come back today, because i have a lot things i need to do on my phone but i can’t because there isn’t any servicce. No friggen “G”
I agree with everyone, due to the loss of data service, I was unable to conduct business as most of my jobs are onsite and require the use of the data service to look up info over the internet, schedule appointments, as well as log in contact info, make phone calls, utilize previous notes, etc. Over the sidekick after this one, maybe even t-mobile as a whole as well. For those of you who rely solely on the address book from your sidekick, d/l intellisync and export all your contacts to outlook (if you have access), as a 2nday back up as soon as the service is restored. Danger/Microsoft loss me some cash this past weekend. Better get it straight cuz after this one I sidekickin’ this phone straight down the toilet.
To most people its not a big deal…but tmobile is to blame anyway you see it. _> T-mobile is partnered with danger/microsoft. [Correct]??
I never heard anything like this happen or any other cell phone provider.
yes its cool that they are crediting people bills [$19. - $20. - $30.]
But it still does not make up for something like this.
I expect my phone company to provide me with the service i payed for 24/7
Without any problems.
I never heard of an outage on sprint/verizon/At&t…hell i never even heard it about boost or nextel [when they was a company]
i had a sidekick since the sk1 , currrently i have the lx 2009. & within the pass 2 years tmobile date service has been horrible.
i lose my service atleast twice a day & have to restore default settings just to get my “G” back.
& where is the award winning customer service i hear so much about?
Why when i call my phone company provider i have to be on hold atleast 20 – 30 mins.
with sprint im on the phone with a live person in no less then 10 mins.
i love sidekicks…so im just going to get it switched to pre-paid.
becuase i refuse to pay 75 – 90 a month for a phone plan which services constantly goes in and out.
Is anyone else having problems with getting texts? My sidekick doesn’t ring anymore when I get a text it just shows the icon at the top
I gottt serviceeeee back like 10 min ago !!!! =D
So happy its about friggen timeee !
Btw im still having problems w| my texts wtf is up w| that -__-
MY SIDE KICK IS WHAT STARTS MY DAY….THIS WHOLE SERVICE SHIT IS STUPID……I THINK IMMA HAVE TO SWITCH TO VERIZON…..AND SELL MY KICK…2009 IS WHEN ALL KICKS DIE…..
So basically you’re all complaining because the sidekick you have now doesn’t work, yet you still will have the sidekicks and love T-Mobile after the outage is out? lol. You guys are retarded.
Here is my input & issue with the Pre-Paid situation..
I have a sidekick LX 09. I have been with T-Mobile since 2005 (VERY FIRST SKICK) and this is actually the only MAJOR problem I’ve ever had with the service. My sidekick is also a pre-paid phone simply used for Texting, AIM, E-MAIL, & Web, it’s convienent, and I have AT&T for calling.
****WHYYYY are the people with PLANS getting credited 49.99 for this month since they have experienced data loss, and pre-paid users are only getting credited 1$/day for each day it was lost, which is 3$ as of now????? I know people who spend more on pre-paid cards, than an average person with a T-Mobile Plan.
What pisses me off the most is that
1. I wasn’t notified, and ruined a lot of weekends, due to, no contacts, notes or calanders.
2. As a pre-paid customer, You spend (FULL RETAIL) 400$+ on a sidekick and your only getting credited 3$.
3. Everytime I call, I get a foreigner. No offense, but I’m American with service in America, I EXPECT to speak to an American with a decent hold time.
With that said, since these companies pay foreigners to work for a little bit of nothing, I need the rest of that ‘nothing’ to be credited to my account, just like the rest of the people with plans, NO EXCEPTIONS.
^
^
^
^
I totally agree with her! I have prepaid so wdf tmo!!!
Its fun to be retarded.
Fuck this shit. We can all just sit here and bitch about our sidekicks or just listening to all the lies T-Mobile is offering or we can take this opportunity to come together. Well this message is only for all the hot girls who is stressing out about their sidekicks. Haha hit me up girl if your hot. My number is 562 264 9029. I am young and looking for a hot girl to share my sidekick appocalype day with! Haha.
I haven’t had one problem with t-mobile. Whether it be service (which I always have), customer service (who are kind as can be and helpful 99% of the time) or whatever it may be. The minute one little thing goes wrong, everyone is up in arms looking for credit? A country just got nailed by a tsunami and all you people can do is complain about not having data service for ONE WEEKEND? We truly live in a “wonderful” world. It must be great to do everything in your lives perfect ALL the time.
[...] [via PhoneNews] [...]
I thought I was the only one whose text messeges didn’t work… I was wondering why .. Because I dnt get an alert anymore.. Its just pops up..
wow. so the service sucks to begin with and this sidekick service outage has just made T-Mobile unbearable. I posted a rant in reply to a forum on T-mobile saying how much the service sucks and 10 minutes latter when i look to see if there are any other posts there the thread is gone. Some T-mobile mod removed the thread?? what the hell is this. I am fed up with them to no end. and when i attempted to call them to talk about the service (or the lack there of) i couldn’t get anyone on the phone so i gave up after 11 minutes.
Advice to anyone considering t-mobile or a sidekick, don’t.
Hello
I used to work for the Sidekick Department at T-mobile.
Here’s a few tips:
#1: DO NOT LET YOUR PHONE DIE! YOU WILL LOSE ALL INFORMATION UNTIL DATA SERVICES ARE RESTORED!
#2: DO NOT CALL CUSTOMER CARE FOR TROUBLESHOOTING!!! THEY WILL DO A MASTER RESET AND LOSE ALL YOUR DATA!!! THIS IS REQUIRED TROUBLESHOOTING!!! THEN YOU WILL GET YOUR DATA BACK WHEN SERVICES ARE RESTORED!!!
#3: TO TEST TO SEE IF SERVICE IS BACK, GO TO “AIRPLANE MODE” AND “TURN WIRELESS OFF.” WAIT FOR 2 MINUTES SO YOUR SIDEKICK WILL GET DISCONNECTED FROM THE NETWORK. THEN “TURN WIRELESS ON” TO SEE IF SERVICES ARE RESTORED!!!
#4: REQUEST CREDIT WHEN SERVICES ARE RESTORED AND GIVE THEM THE EXACT AMOUNT OF DAYS THE OUTAGE OCCURRED FOR YOU OR EVEN THREATEN TO CANCEL SERVICE AND YOU MAY BE UPGRADED TO LOYALTY UNLIMITED PLAN!!!
So.. basically the only reason tmobile was even semi-ill was because of the sidekick and now they suck (not only do they break easily, now the aim is gone?), so t-mobile sucks. bye bye t-mobile helloooooooooooooo verizon!
wut the hell!!!!!!!
i hope this shit is fixed…cuz my plans got fucked up over the weekend!!!
YO IF THIS IS NOT FIXED IM RASHING REAL TALK..AND THEY BETTER GIVE ME SOME FREE MINUTES,GAMES,AND RINGTONES!!!!. AND NOT TO MENTION ALL MT COMTACTS ARE GONE BECAUSE I TOOK OUT MT BATTERY BECAUSE I THOUGHT SOMETHING WAS WRONG WITH MY PHONE!!!…FIX THIS NONSENCE!!!!! ASAP!!!…the only reason y t mobile even has cotomuers is becaue of the sidekicks!..
Fuck fuck this is bs 4 days no internet and no contacts is killing me I can’t even call my coworkers and tell them how to finish a job.. Fuck im so switching to atnt. Just give me back my contacts u whores.
This morning I had my G soon as I logged in on aim, tweeted and texted people saying my network was back it went back to the 2 and the finding signal. Urghhhhh. I just wish it will be over tonight Monday Oct. 5 2009 not a day later. And yes prepaid/flexpay/montly will be credited for the inconveince.
I was SO MAD at this! I bought my 09 a couple months ago, my first sidekick ever after my dash EXPLODED, so this thing was like an effing dream. I didn’t lose my notes till this morning even after I took the battery out, so now my notes and contacts are gone, which sucs cuz I’m in college and write papers on it. (It’s the smartphone of all smartphones, I ad an MDA and a Dash before this, and the MDA was clunky and had a damn mind of its own, and the Dash EXPLODED, and even with the service outage I think SIdekicks are better) TO make matters worse, I got service back for like three minutes, right before my train went underground, and now it’s gone again. I wanna throw it against a wall.
I’m not switching from T-MObile, I’ve had that service since I was like 9 or 10, and it’s the only seervice I know. Bt this is not cool man. My texts were working though, before my service came back. Maybe Danger/Microsoft/The people shitting all over our patronage is deciding to mess with our service in special, individualized ways. Mac needs to come and make a Sidekick iPhone hybrid or something. Or even better, a PSP phone. That would be awesome lol.
Heh, imagination getting away with me, lol.
SK web service was restored Saturday? Total lie.
It’s Monday morning and I still have access to nothing — no web, no emails, no phone book.
My phone has been worthless since Thursday night. And no amount of bill credits are going to make this right.
I am very mad what your guys dont get is when the sidekick data service goes so does your phone book. You dont have phone number, old picture mail or text that was just on the phone. My sceduler , to do list, calender all 3 messengers, emails, face book, my space everything is gone and I use allllllllll of my phone features!!!! Tmobile first offered me 100 free text messages and I went off its was very insulting I paid $500 for the phone and $35 a month in data and have unlimited messages but you offer more. So I spoke with a manager got $35 off the bill but then it wasnt applied. so I had to call back and get them to remove the moeny.
Screw. This.
>:/ ahhh.. I had the G for a good minute.. Now its gone!
Noooooooooooo. I just had the G an hour ago and now its gone. For a second I was so happy I almost busted a nut!
omgosh mii web came back on yesterday and y isnt mii data back on like wtf?
i live in new york where do ya live that it comes back on?
yeah, I had the G also and got excited but it’s gone now.
Why aren’t the Danger servers protected with some kind of HA arrangement, tested backups and a DR site? This is customer facing stuff. They’re either amateurs or cheapskates, is my conclusion.
So why don’t have AiM >:o …
Ahhhhhhh…
Hmmm Verizon or At&T??
I had 3G for a few minutes around the 7 train ebfore it goes underground if that helps. DId anybody lose text, cuz my notes and pictures messages are all gone, so I’m worried text is going next. I hate those two little dots. THis is sidekick purgatory lol
I work for T-Mobile, and what I don’t understand is why you people are buying a phone that doesn’t hav internal memory and requires a data plan to sync the info, and that without that data plan the phone looses the contacts, texts, email, etc… why don’t you purchase wichever other phone that IS NOT a Sidekick????. Don’t you realize that Sidekicks WITHOUT a data plan are not even a phone???
I’m posting this while on my sidekick browser. It is up for me….but very slow, so think they are making progress.
However, no tmail, special aps like aol mail.
They did credit me 30 when I called this morning.
I love the sidekick. Still on model 2, however thnking of changing.
To say this isn’t tmobiles problem is totally wrong. I work in IT. If a system goes down and its oracle, no user says, oh, its oracles problem. Its our problem and we need to contact oracle.
Just ridiculous in this day and age. Big companies like tmobile should be able to get anything they want within hours, even cross country.
Get it together tmobile….or you lost 1 dedicated customer here, and possibly many more upon renewal time.
No, we are all having problems with our texts. Because 99% of us turned off the phone or soft resetted before we knew about the outage, the phone can’t access the network to retain our customized settings (like ringtones and vibrations). Yet, for some reason, if you check the message alert settings or ringer volume, it says it will ring/vibrate. That’s one of the things irritating me most with this. I never know if I get messaged now.
They said it’s almost fixed, but I haven’t seen anything. Just texts with my user/password.
I have a memory card, so it backs up my texts, pic texts, phonebook, and notes on there. I don’t have a problem right now other than no data usage.
And I’m on this site through my kick’s browser, hopefully they bring im’ing back soon. > <
i hear that monthly users r gettin it back 1st
The problem is due to the Danger server, which the owner of that is Micro$oft. They purchased Danger. Therefore, the problem is caused by microsoft, not really T-Mobile. Once again, I don’t really understand why are you purchasing a phone that doens’t have any memory and that it needs data service in order to maintain the info on the phone since it needs to sync every single time. If you don’t have data and you reset your phone or remove the battery, you LOOSE everything!!!!. Don’t you learn from your experience or from everybody else???. Get another phone that is not a Sidekick guys!!. If you want a keyboard, get the HTC Touch pro 2 or the Sansumg Comeback or the G1. Any Nokia phone is good. DON’T get Sidekick, or DO NOT complaint whenever you have this king of problems.
Something else. T-Mobile doesn’t unlock Sidekicks and that’s it. So if you want to do that, use your resources and unlock it on your own (write down unlock sidekick on youtuve and you will learn how to do it)
Regards
I just lost ALL of my service. Now i”m confused. They sent me a message apologiziiing for the inconvience, but then ALL of my service went. Now I’m upset.
*sobs*
No, we are all having problems with our texts. Because 99% of us turned off the phone or soft resetted before we knew about the outage, the phone can’t access the network to retain our customized settings (like ringtones and vibrations). Yet, for some reason, if you check the message alert settings or ringer volume, it says it will ring/vibrate. That’s one of the things irritating me most with this. I never know if I get messaged now.
They said it’s almost fixed, but I haven’t seen anything. Just texts with my user/password.
Why would we listen to a “t-mobile employee” bitch at us for buying a t-mobile phone?
Especially one who can’t spell “lose.”
I wasn’t TOO concerned as I figured I could access my contacts, calendar etc via a computer ,,, NOPE,,, no can do. DangitalltoHell.
Because I see your problems from another perspective.
And besides, I really want you guys to realize that a phone is not a good phone if it needs something else to work properly (in this case, the data plan).
The Sidekick needs the data plan to work ok, but there are a lot of phones that work fine with and WITHOUT a data plan. I have a HTC Kaiser. If I remove the battery, I don’t lose the contacts. That’s how it is supposed to be. That’s why I don’t understand why you keep purchasing Sidekicks.
I have a sidekick…I am still without everything and have been told that I could possibly never get my 280 contacts back…GREAT! So…in conclusion…the person that stated earlier “why do you buy a phone that relies on the server to store all of your info?” I don’t know…but I will NEVER make that mistake again.
And yes..TMobile has lost me as a customer. This is unacceptable that it has taken this long to fix…I don’t care who’s to blame…this is just not acceptable.
My G keeps coming and going hopefully it will be permanetly fixed and secure by midnight tonight.
But, if you switch phones or lose/break your current one, do you keep all your contacts?
That was one of the initial things that drew me to the Sidekick. The fact that all of your data was backed up by Danger was a plus, don’t you see?
Even if my phone got ran over by a car, my information was safe in their hands.
This is the first time that’s become an issue.
nope….not the first time…this happened about a year ago for about a day and a half. When you have a phone that you can store numbers to the memory card, you can download on your computer to back them up…I don’t want to rely on a server that goes down all of the time. Especially if they’re imcompetent enough to not get it fixed quicker than 4 freaking days!
now my text messages won’t even send
its gonna to be 5th days then 6th then 7th then finally server come back on but all customer gone! then tmobile go to BANKRUPTCY! PERIOD!
my services have been restored…i think…i did receive an email w/ my login and password….but my contacts are still not reset….how do i get my contacts back!?!?!
Everything is perfectly fine w|, I’ve been having service since 9:30 this morning. Only complaint i have is w| texting, which won’t alert me that i have a new text, & it won’t show the contact names just the numbers. & its pissing me off.
I have all my data, nothing seems to be missing so im all good.
I’ve been having interntet browsing since yesterday evening.
Not EVERYONE got their service yet, everyone is gettng it at their own time, but T-mobile guaranteed to have everything good by today, & if they don’t. Well that’s when everyone should call & complain.
ugh this shit is laaame im paying an 80 dollar bill every month for shitty ass service & my data shit being down &/or slow half the time! I hope they start letting people out of their sidekick contracts, cause I want another phone!
uuggghhh Its Been Like Five Days Now Or Some Shitt and still NOTHING i want my fkingg G back!. im getting very angry with this BS. I Havent Lost my contacts like many ppl have but i called last night complaining and the lady told me that they were restoring data coverage from state to state and it might take another three or four days!?! i told her i was switching back to Verizon and she credited me for three months of data service.. i guess i can wait uughh its still beyond BS thoo.
I live in NYC & I’ve had no sidekick service since 7am Friday morning. I’m only able to make/receive calls & texts. I can’t send or receive picture texts and I don’t have my myfavs, internet, IM, email & download catalog. Service was coming in and out all today (10/05/09). It would come on but 5 minutes later, it would be off. It’s getting really frustrating & I got 1 more month left on my contract.
its not the point tht I don’t have service..idgaf a bout tht..its the point that im payin a dollar a day out of my own fucen $ for what? nuthin no service cept text.
there’s ppl on this website leaving comments who aren’t even on t-mobile or neva had a sidekick saying we nidda stop complaing? r u shittin me ? kuhz I kno daym rite if ne of them was paying a dollar day out there own pocket and they were onli 15 like me they would b upset too… I hop every fucen mobile company looses service tht would make my year…
damn i thought my sidekick was broken and then i just smashed it because i couldnt connect to the data service in over 24 hours, tmobile is bullshit
This is a complete outrage that it has been down this long, in todays society and bussiness world cell communication has became a fixtrue and serious need to make the world run for many of us. i work in the music industry and use my sidekick as not only my personal communication device but as well as for my bussiness. I have not been able to reach my family, friends, and have missed numerous calls I was to make over the past 3 to 4 days wit many artist in the industry and have lost contracts, damaged relationships, but as well as lost money daily during this outage. I know my sidekick and maybe even my T mobile days all together are over… Time to look into a Blackberry.
soo uhm yea about this whole sidekick event , t-mobile really blew mine with this one , sending me a stupid text saying sorry for any inconvenience ? great on that one , how about we work on getting back everyones contacts , ringtones , notes , device pics , etc. that would be fun !! over the past 4days of this nonsense ive had to read my [OLD] contacts ff a piece of paper , which i had when i switched my old lx with this 2009 glitch infected kick . STU-FUCKING-PENDOUS !
Come to think of it, I wonder if a good lawyer could set up grounds for a class action lawsuit, I know if I myself have lost money over this, then there are probably many many many other people who also have lost money, and even more important the stress and chaos I know it has caused in my life must of struck others. A example is my daughter got stranded outside this weekend by locking her self out the house, I was not home and she was not able to contact me as we both have sidekicks and she didnt have my number, she ended up sitting outside in the cold and rain for 6 hours till i got home. Not a happy father about that.
Get a phone with Windows Mobile, and you will be able to sync it with the Outlook on your computer. All your contacts and personal info will be duplicated on the PC, besides your phone. You can also get and install on it applications to backup your info such as “mobile backup for Windows Mobile 2007″ or “Sprite Mobile – Backup Software for Windows Mobile” and you won’t ever worry about this.
If someone steals my phone, I’ll get all my contacts from the outlook on my computer.
Lesson learned: Windows Mobile rules!
ugh im so annoyed with this!!! im mostly pissed that my contacts are all gone!!! i want them back. and as soon as my contract is up, im getting a different carrier. eff tmobile! this is completely ridiciulous.
http://forums.t-mobile.com/tmbl/board/message?board.id=Sidekick2&thread.id=5186
Updated 3 minutes ago (10/5/2009 – 2:40 pm PST)
I say we all march in to a T-Mobile dealer and just start smashing our sidekicks in front of them and demand that they get us all an iphone 3gs with at&t.
So service was down for the weekend. No contacts lost here. I have had very few problems with TMobile. Fairly consistant service.
What stuns me is seeing here the many comments from individuals showing themselves uncouth and foul-mouthed. I have stopped reading.
If you have a complaint/assessment… explain yourself clearly and remember manners. You will create a thought-provoking comment that is WORTH reading.
Thank you
muthafuckas.
My Internet works, but not email or alerts.
They best fix this shnizz
I am actually glad dah browser atleast wrks but I fxxkin hate dah im am in skool from 8 to 3 nd without nutin!!! I am so bored Plzzz tmobile fix dis!!! Btw i mite switch to sprint the new 4G
. Is it gud?
hey tmobile i need all my **** back i have meetings and appt. coming up and i dont even have them on my calender; sadly i dont have the PHONE NUMBERS EITHER!!! c’mon tmobile do something quick!!!
People need to calm down. They are doing as much as they can and have been working around the clock. Just because your service has been out for a couple days doesn’t mean you need to threaten and all that. Its ridiculous how people act now a days about phones. Maybe you should back up your contacts, as well as, write them down. Tons of people are freaking out over not being able to check there facebooks? It’s called a computer. If you call and talk to someone, it seems like they are crediting you for the data service. So calm down.
The dumb asses at Danger should be obligated to GIVE all of US who have had to suffer this extreme inconvinence credits, plus+++.
This is ridiculous. I have numbers I dont know by heart. had I had an emergency, I could not have reached valuable support I would have needed.
ALL my many, many notes seem to have been LOST, and are IRREPLACEABLE.
They say NOW on the message on tmobile’s 611, “dont take out the battery”, well before the U.S. knew about your little problem keeping your business professional, nobody knew what was wrong or what to do!!!! You stupid jerks! Tmobile OWES us relinquished contracts, because this is so flagrant and unprofessional, it reeks.
I was late to work because your stupid servers ERASED all my alarms Tmobile/Danger. Now, you’re messing with my personal life and affecting me in a bad way. This is NOT RIGHT!!!!
and my phone is still not working…4 days later!
WTF?
relikmc@yahoo.com
[...] The trending topic #tmobilesucks stayed high up on Twitter well into Monday as many T-Mobile users reported via the service that their data services were still down. T-Mobile has been issuing bill credits ranging from $35 to three months of free data to customers who have called customer service to complain, according to Phone News. [...]
I sure hope i get my address book back!
Has anybody got their contacts, pictures or emails back.
Anyone know how to sign in? I’ve been given the option and they texted me my user and password, but it’s not working. I entered it and it’s said “Signing in.” for an hour. I walked away and made dinner, then ate it, and came back. Still “signing in.” This happening for anyone else? Am I doing something wrong?
I have a Side Kick 2008 that has given me issues from day 1; last week I was losing service and dropping calls. TMobile said they would send a new one the next day I lost all the contacts in my phone and had no email or IM service. THe new phone arrived today and because the outage the new phone will not work. I am a home care nurse and my cell phone is required. I have been a TMobile customer for years and in the pass had Side Kick 1, Side Kick 2 and Side Kick 3 all worked great. The Side Kick 2008 worse then useless.
I swear I think someone trip’d over the wire connect’n service to all T-Mobile users…8)
Has anyone gotten their contacts back please?
Everyone who is complaining doesn’t see the night and day work that is going into this issue for all of you sidekick users. They are working 24/7 to ensure you guys are getting ur service as fast as possible. Do you think, that in the economic time we are all in that Tmobile or Danger/Microsoft is doing this on purpose? Do you think everyone in this company is just sitting on their butts twiddling their thumbs with not a care in the world for their customers? Tmobile treats their customers with the utmost respect and its killing themn to see their customers going through this. Who else would crdit a FULL month of service for a few days of data loss?! Not sprint or verizon! And thos that said that they wait 20-30 min every time they call cust service (prior to friday) are LIARs! They met their goal of getting a customer to a Rep for the past 9 months. (Answering 80% of calls within 40 seconds so don’t be saying that it takes forever to speak to an agent because that’s what Tmobile prides themselves on as well as their cust service.
All of you that keep saying that Tmobile will lose a customer if they don’t get their services or credit are all a bunch of idiots. If you do leave tmobile, good riddance! I’m sure that’s sprint and verizon will willingly take you and treat u the way u should be treated. (Like CRAP). Why do you think Tmobile has won the JD powers award for their customer service 8 times out of the past 9 times its been announced? Because tmobile cust servi IS the best. Those that leave the company, is their loss and will soon regret it. There is such passion in the company to treat their customers right. How DARE you guys criticize a company who’s sole value in the company is to make the CUSTOMER happy! Tmobile is doing their best with danger/microsoft and all you guys can do is cry for money. It really is a wake up call in this world when people take advantage of a situation like this to take money from a company that prides themselves on offering respect for their customers. It really is a shame.
I have the G, but no contacts or calendar info… I’m really nervous now, since the automated message from calling T-mobile says “don’t pull your battery or you may lose information.”
When you buy a new sidekick, all that info carries over. So why not now???
Are the contacts pictures and emails lost forever if so these cocksuckers really dropped the ball and screwed alotta people over hopefully this is not the case but it looks I’ve lost a lot of memories and important data due to horrible service I’m just glad this is a secondary phone
My contacts still not up. Do I only get them if they were stored on the sim card? Or what? Im super nervous. Can any1 help me out?
Still can’t connect to the network. I finally got to enter the user and pass, but it says it’s wrong now. I entered it exactly how they sent it to me in the text, and have done that 3 times. Still says it’s wrong, and now I can’t even use my browser because it says I need to sign on .. but I CAN’T. ._. Hope this gets fixed.
I tried to call T-Mobile about the “incorrect” user and pass, but I can’t get through to them. It just disconnects me or an automated message tells me they can’t complete my call. Oh well. *shrugs*
I am having problems signing in; the password they sent me was the last 4 digits of my imsi and it said that it was invalid & i went to my-tmobile.com & got the password sent to me & tried that & that didnt work either. Is anyone else having the same problem.. or knows how to fix it?
****quote from T-Mobile Forum Mod***
What I do know at this point is that Danger is working as fast as they can to get things restored for everyone. Your data should come back. I haven’t heard any reports of data loss on Danger’s end.
Will
Community Manager, T-Mobile Forums & Twitter
****Found here: http://forums.t-mobile.com/tmbl/board/message?board.id=Sidekick2&message.id=6867#M6867
Personally im extremly happy because my sidekick is now working. However im very upset with the fact that even though I have my g7 back all my contacts are gone. I had 502 contacts and now im completly assed out. Everytime someone sends me a text or calls me I have to say “who’s this”. Its annoying!
Yes, betty, I’m having the same problem. It’s frustrating wondering if I’ll have the network back once that password works …
I noticed.. when I turn my sidekick off then turn it back on, the time isn’t correct. I tried it a few times already and it still keeps messing up the time.
Well, I was on a road trip on a friday night when I found out I didn’t have internet access. I got lost from a 8 hour drive so I had to stop at a gas station. I then tried to go mapquest.com on my phone but no luck so I went up and ask directions from an old man that works there. Unfortunately, I did not understand a word the old man was telling me and there was no else there. So now I figured to make phone calls but my contacts are gone and I can’t even remember my parent’s phone number by heart. So I called 911 just for a friggin direction.
I was already pissed off when my internet connection wasn’t working and I needed it the most. Got more pissed off by finding out the issues and reading all this angry comments.
I’m done with T-Mobile. I know its a “Danger” (data provider) fault but this is just too much man.
I still don’t have my contacts, calendar, or Fav 5….I have heard alot of people do not have calendars and contacts, but does anyone else not have their Favs too? And does anyone know if they will be restored, or are they just gone? THanks in advance
even better is that when data came back online for me last night, social networks were left wide open, every log in attempt to myspace or fb that i made took me into someone elses acct! a billion log in attempts only took me into a billion other ppls pages and them into mine appearantly, cause they changed everything in my acct, including my bday making me 16 again lol!! of course tmobile did nothing for me, and myspace didnt either… im beginning to wonder about the actual security on this wonderful Danger Network…
I finally have spotty service. I was not sent a text message with a new password for the sign in screen and when I used my “My T-Mobile” password it stated it was invalid. So I went and used the “Live Chat” option and my password was reset and that finally worked.
I called on Friday to see what the problem was and got 300 free minutes (100 on each line) and then when I was using the “Live Chat” option I was given a credit for $24.99 for my trouble. Thankfully I have the saved transcript from the chat to verify that these will be things they do give me. We’ll see what happens now! My 3G pops up off and on since being able to sign in. I’m not a teen, tween, or gay…I just like the phone.
I’ve only been a t-mobile customer for 1 month now, and fuck me, I happened to have gotten the sidekick….this is one nightmare that I regret, all because I wanted to be cheap and teach Verizon a lesson after 100 years of excellent service…now look who is paying…
Anyway, has t-mobile breached our 2 year contract with this outage??? they surely haven’t held up their end of the contract….
I’m such a poopy head…
I live in NYC and I have the sidekick 08 still no service though -_- it keeps telling me to sign in over and over again and it hasn’t signed in once. t mobile needs to get on their job deadass. I’ve been without service since Friday morning. that ruined my weekend smh
I’ll be calling them today if i don’t get my service back by later today.
but if anyone lives in the bronx brooklyn manhattan etc and actually has their service back let me knowwwwww =D
Yeah this entire topic has gone down hill and far away from this planet. Great that T-Mobile has provided service for a much lower cost. If your a sidekick owner enough said today will mark 6 days without data service and yeah trying to trouble shoot the problem by removing your battery makes it worse. Best thing is to call 611 aka customer care make sure your getting credited back your money to your account. I have a SK LX 09 10/01/09-10/06/09 no contacts other than my old back up from my sim card yeah good bye caller id, data still going in /out, no email, address book no details to your contacts and no GPS aka BING. Tells you anything that the merge between Microsoft and Danger is still in rough waters. If your a sidekick fan be sure to get your money back for this month and you’ll be waiting for a while until you can see full service.
mann im stationed out here in albuquerque nm, and my sidekick slide still hasnt restored my contacts or none of my pics at that, the g will pop up and i can get online and browse and go on my tmobile from my phone too, even sign into messenger… but no email or contacts or pics, wassup???
Well if it makes you guys feel better, i did a major hard reset on my phone. meaning i help 1,0, @, and shift. reset the phone and held R until i got the dead sidekick icon. then it restarted again and my phone has been “waiting for activation” for 2 days not, i cant even make phone calls unless it 911 or customer care. They need to fix this ASAP im without a phone completley…
I live in LA and I havent had the SK service since Friday. Im patiently waiting… I need to see how many days this lasts before so i can gauge how much of a refund we deserve.
Hey I live in Illinois, I had no idea that if you took the battery out and did a hard reset that I may have lost my contacts! I did all that on…. friday I’m guessing when this s*it all started, is all my crap gone for good or what? Anyone in Illinois have full service back or contacts? If all my s*its gone imma flip, no lie! Can anyone gimme some insight, thanks!
its back!! just checked my phone. yay
I baught the myTouch, cant wait till i et it in the mail so i can ditch the sidekick, this is the 4th one ive had cause they all hae problems. if the problem isnt with the phone itself its with the service “this is prime example”. Lets kick the phone to the side and demand a refund.
TheRirry, you lier! lol
@J Boogie. If you did a hard reset I’m afraid your contacts are lost. To anybody that has a Sidekick I would strongly advise to not do a hard reset. All will be lost. Don’t call and ask T-mobile customer service reps because Danger/T-mobile forgot to inform them to not tell customers to do this. I would say don’t look for full service to be restored until Thursday or Friday. While yes things seem like they are back to normal I’m quite sure there is still recovery behind the scenes that we don’t know about. Anything mixed with Microsoft you know the story.
this fucking sucks.. I bought my 08 sidekick in january with a 2 year contract.. I seriously want to get out of it now. my sisters been with tmobile for like over 5 years and I’m on her plan. is there a way I can get off my contract without paying like amillion dollars?
@ J Boogie
Hey man I’m from Indianapolis yeah they said removing your battery or doing so and doing a restart you may loose your contacts. If you did a contact sync with the website under your account you can ask customer service to sync it back to your SK. Only one big catch ……. NO DATA SERVICE YET lol almost one week and counting good luck. Also check your sim card go to your address book and hit the menu button then select import from sim card hopefully that gets you at least something. Make sure they get you your money man also take a look at those touch or something else because we might be with no data for a while the way this looks.
Fuck this shit. Its crazy how this shit is lasting so long.
I had perfect service for 30 minutes, and thought I could reset so my Fav 5 and phonebook would return.
My mistake, I haven’t had service since.
Just hoping everything gets resolved … I can’t afford a different phone right now.
I jumped the gun… my net services work.. but i have NO contacts. I would rather lose everything else.. than lose my contacts.
Has anyones contacts been restored yet? good god.. i might cry.
I USE TO WORK FOR TMOBILE AND I WAS PATIENTLY WAITING….Ok…. Ummm…. I HAD NO PROBLEMS WITH MY PHONE… then all of a sudden I recieve a text message from tmobile to insert my USERNAME n PASSWORD.
so I turned my phone off
CUT IT BACK ON AND EVERYTHING IS GONE!!!! WTF
I WAS FINE BEFORE… I LUCKED OUT…. I THINK I WAS THE ONLY ONE THAT HAD PERFECT SK service…. NOW IM MAD…
this is BAD REAL BAD michael Jackson
what does it mean “T-Mobile will automatically credit one month of data service to customers who subscribe to T-Mobile Sidekick data plans.” ?
wow fuck i accidentaly pulled out my battery becuz it was being wack last week. and now i realize i coulda lost it. fuck!
i got internet but still nothing else
From what I see above I know I can say BULLSHIT! to the T-Mobile “company line” at the top of this page. Pure utter BULLSHIT! It’s DAYS later and we’re “stumbling blind” (or in my literal case “Stumbling deaf”) waiting for what. WHAT patience!? Ass kissing is in order here. I offer mine up to the corporate honchos who left a BIG hole in the safety of their systems and the abiality to recover. Heads should ROLL at Danger/Microsoft and T-Mobile. This is inexcusable!
Where do you put in this username and password??? I got the text but do not know where to put it???? HELP!!! I miss my contacts and calendar!
My faves has restored but i have no contacts. im about to weep. Please, tell me they are going to come back with time.. please!
Shannon, I have the same problem…I got that text and I have no idea what to do with it. O_o I want my shit back, and I want it back now…I’m missing EVERYTHING!!! D: Does anyone know an about time of when I’m at least going to get my 500+ contacts back??? I had them saved elsewhere…until my computer crashed. I NEED those….anyone know? Please! I want it all back!
call t-mobile… they can talk you through how to use your user name and password if on the setting menu you don’t have a sign on option (like myself)… yes it is annoying and inconvenient but t-mobile is being most helpful and if you ask you will most definitely receive money off your next and/or future month’s bill (like myself) there is a good reason that i use tmobile and LOVE LOVE LOVE my sidekick… one stinking weekend without internet is certainly not enough to throw all the past years away… specially since they are being so accommodating
God help me if I don’t get my f*ckin contacts back!!! I need those because I don’t have them saved anywhere else…. I never thought in a million years this shit would happen! Its now oct. 7th what the hell!!??
i got my contacts back just now so there is hope people
Still no contacts, wtf?
I just got my emails tryna load … hopefully contacts and pics are next… I’m glad this is not my primary phone I love the sidekick but tmobile service sucks lizard balls on da real
I just want my bookmarks back.
I just got my myfavs & tmail back, I still dont have access to the download catalog. I’m on the monthly contract and I’m getting a $20 credit. My step-daughters on the other hand, because they have pre-paid sidekicks, will only be getting $5 credit added to their accounts.
MyFaves just came back last night.
I never took out the battery so I have all my contacts, notes, bookmarks.
It vibrates now and lets me know when I have a message
But tmail doesn’t work. How do I sign in?
wow, so I just stopped receiving text messages about 1pm yesterday, after I got tmobiles email about my username and password… now I got people calling bitching saying I’m ignoring their text….thanks t-mobile, for your excellent service!!!
This is some bullshit…looks like I should went with the i-phone and att…
way to bend me over and stick it to me…
s00o0o my shits been fucked up since friday. i never lost my pictures. but my email, im, alerts, web browsing, and contacts are gone. my im, alerts, and web browsing are back. email is kind of back, but all it does it say receiving message. will i get my contacts back? what is a hard reset?
i did take out the battery and sim, if i dont get my contacts back im gonna be pissed. i was supposed to get laid this weekend and didnt bc of fuckin tmobile. all i want is my contacts back. i really dont care about anything else
Ive been getin free data package from tmobile for about 2 months now. For some reason When i added the package to my account. I never got charged for it. So im wondering when the data pakage is back up. Will i continue to get free web. I hope so. I got the text message yesterday with my email and password for tmail. But nothing works still. Man I hate Microsoft/Danger. They completly fucked up my free web service. I’m also wondering if me getin free data package is why its down and maybe other people where getin free web service.
Was Anybody else get in free data package?
well good thing they are just telling us not to remove the battery cuz thats what some fuck from the store told me to do before everything was figured out. no address book
yeah thanks for telling us NOT to take out the battery on day 5….. thats what prolly 79 % of all sidekick users did or do when there is a problem like this….. NOW EVERYTHING IS GONE
Oh I got 3 contacts back and 3 notes BOOOOOOOOOOOOOOOOOOO
so i got off the phone with a tmobile rep, (who of course didnt speak english) and he said that even if the battery dies/and or is taken out, contacts should still come back. but i wouldnt trust him.
The FAQ from T-Mobile’s forum is pretty useful.
They’re saying that all the lost info should come back, Danger didn’t lose any data, so that’s reassuring.
See here:
http://forums.t-mobile.com/tmbl/board/message?board.id=Sidekick2&thread.id=7296
Also, I got my emails back, but the Yahoo ones are in my main Tmail folder, so it’s pretty messy, but it’s something.
Still waiting for contacts, notes, to-do, calendar, etc…
Still waiting for my contacts, calendar, etc in N. Cali…
Glad this place has calmed down a bit though, must be a lot of people happy again…
Do people have there Web browser back yet?
yeaaah i got mine back, but no contacts or catalog back?? does anyone have there catalog and pics back and there contacts????????????
ok so its almost been a week now, and i still dont have my contacts. Is it true that everything should come back, because danger didnt actually lose any of our data??
I got my text alert back. This is ridiculous can t-mobile at least provide a current update. If tmobile was my primary phone I’d definately be though with them. I don’t really understand why anyone would stay at this point seems like its gonna be weeks before contacts calenders are restored. Wow I wonder what these cocksuckers are gonna do to get right with the customers a month of free service is lame compared to what everyone is going through.
T mobile. Reaaly sucks anyway now im switching to sprint.
By the way hit me up on aim if you disagree aim;royaltyboyrey
I got my My Favs again….but still no contacts or any other information.
=]
anyone know when all the information is supposed to be back online?
got all my contacts back!!!!!!!!you have to call tmobile send it to you and tell them your gonna sswitch the customer rep. was cool he did some secret..!!im still switching.
thnx dingo i got my contacts back too!!!!!!just called and complained and said i was gonna switch.they can give it to 1 at a time if you complain but there trying to send it 2 every1 at once..will take days
contacts are all back + 3months free data after calling and complaining to switch thanx.im staying
Thanks for the tip! I’ll do that here soon then.
I want my shit back.
:frown: I orginially voted “undecided” about changing from using a SideKick, but it would be wrong for me to stay with MicroSoft/Danger. I’ve worked in corporate IT for many years. Multi-day outages are only understandable for the very LEAST important applications. A down server is supposed to be merely a down component in a System of multiple redundant servers (and network and power and location and backups). I don’t get it. But I do get that these folks can’t be trusted as stewards of my information. “Software As A Service”. Yeah, right. The days of professionals in IT is in the past. Back to using my phone as a phone and relying on hard copy in my pocket…or we’ll see if Google (Android) can be a bit more responsible as a company with REAL IT.
Hey Folks, MicrSoft bought out Danger and the SideKick over a year ago.
This is PURPOSELY a plug pulled by the largest software company in the WORLD to get you to switch from T-Mobile. Don’t fall for it, T-Mobile is NOT to blame!!! They have been the BEST Carrier I have ever had, by FAR. I loved my Sidekick until today, when I learned of its passing. Its dead. Bury it, but do NOT get a Windows based ANYTHING! Stay with T-Mobile, they will hook you up- Get an Android/Google phone!
PS- I’m a “Tween”, between 50 and 60 years old, I loved my SideKick, aww.
Update 5:
“Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.”
Oh fuck no!!! They did NOT lose all that fucking information!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No no no no no no no no no no…NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have a lot of really important information on there!!! Along with contacts I can’t get back!!!!!!!!!!!!! D: I need that shit! That was the only contact info I had for people…it was all stored on there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All my notes, ALL my stuff!!! D: No! They better get it back or they’re going to have a lot of pissy people on their hands and I feel bad for T-mobile, they have to deal with this shit because Microsoft’s CEO is a pussy fag who apparently enjoys pissing off every customer they ever had! UGH! I’ve been so upset about my stuff being gone for only a few days…For it to be lost permanently…Oh someone is going to get their asses kicked!
IF THEY ARE KILLING THE SIDEKICK AND PULLING THIS BS ON US, THEN I THINK WE ALL DESERVE A G1 INSTEAD OF A RETARDED ONE MONTH DATA CREDIT… I LIKE TMOBILE, BUT DANGER CAN SUCK IT! AND AS A LONG TIME MICROSIFT FAN, IM SERIOUSLY DISAPPOINTED!
I so agree with you Brandi!
But I’d rather have the iPhone… :/ or the Blackberry Storm
WELL ILL TAKE ANYTHING THATS NOT RUN ON THE MICROSOFT NETWORK AND HAS A FULL KEYBOARD AT THIS RATE LOL! I JUST WANT TO BE ABLE TO USE THE DAMN EXTRAS ON MY PHONE, SINCE I BOUGHT MINE FOR THE OTHER FEATURES BESIDE PHONE AND TXT LOL!
Ok, so now they’re saying that whatever data we lost might not come back?!! WTF?? Again I say, WTF?? How did they manage 2 get the internet back on my phone but not my phone numbers? This is some straight up bullsh-t. I will never get another sidekick. I’m getting a crackberry & I better not have any problems with that or else all hell is gone break loose!!
why stay with tmobile? i am having serious buyers remorse i think its time to leave. my company gets us 12% off tmobile but 25% off att. i dont see a reason to stay with tmobile.
Lost my information. I can go down to Compusa and buy a terabyte for a very reasonable price. Let’s say there are 1,000,000 SideKick users, just for the sake of making the math simple. Lets say the each customer had a Meg of contact info, which, by the way, is almost inconceivable–the full text of the King James Bible is about 5 Meg. That’s 1,000,000 X 1,000,000 which is 1,000,000,000,000. Oh look, enough raw storage for a million customers. For, maybe, $150. Yeah, I’m using marketing bytes and I know that “Enterprise” level storage is much more expensive. But in this instance, it doesn’t look like they’re actually running their business as as a real IT Enterprise anyway. Lost all that data. Unbelievable.
Fellow victims, if you do switch to another smart phone, DON’T go with Windows Mobile! MicroSoft is behind this disaster, whatever the backend story. It is absolutely unforgivable! I’m thinking that maybe Google/Android will give me similar capabilities for online replication of my data. But you can bet your glutius maximus I’ll never NOT have a method of making local backups again. These big companies whack the techs and keep the bean counters, so I’ll never trust one of them again. I just can’t believe they can be so incompetent. Backups, HA and DR are NOT weird new technologies anymore!! IDIOTS!!!!!!
I’m so sick of people sayin it aint tmobiles fault don’t switch or be mad at tmobile blah blah blah … it is tmoiles fault they should have made sure something like this wud never happen … I gurandamntee my job would never lose all the companies data due to a sever failure this is totally unacceptable and on top of that I hear they’re not willing to make it right with the customers smh… everyone should leave tmobile they f*cked allotta people over in a real way and they don’t seem to realize the severity of it…. I feel for the people who use tmobile as their primary phone this suck racoon balls I used the sidekick as a secondary phone for text email aim and internet basically cause I like the keyboard and screen and I’ve been doin this for maybe three year and the service has always been below par but I put up with it cause I have another phone with at&t which I’ve been with for a little less than 10 years and never have they lost all my data as a matter of fact I’ve never heard anybody losing all of there data by fault of the carrier … most people I kno who had tmobile have left because of the mickey mouse service they provide I only lost a few memories with my picture so I’m not really trippin…. that’s just my two cents everybody needs to switch carriers that’s the only way they will learn… if anybody wants to get at me my aim screenname is thedingalingman…. Peace
OMG!!! Reading all these comments irks my nerves even more. 1st TMOBILE screwed the f up!!! See my services been down for 2 weeks! This isn’t the first time either. And for the person who works for the company callin people idiots check this out: tmobile lack of concern for this issue is bs. I’ve had so many fn problems with this company its a shame that you guys call your self #1 for customer service! Reps can barley speak a lick of english, all they do is place people on hold and come back with a siddy answear! This outage is affecting people in a number of ways. I expect to get service just as you expect to get your money . Bottom line your service is crap and you giving out A ONE TIME CREDIT for us losing service/contacts/ringtones/etc. That was on the phone is BS. Not enough compesation for your so called valued customers! Get it together. Best believe im getting my money back. You aint fins to mail me nothin either. Im getting mines up front. You aint getting out of this mess. You’ve guys have cost me a lot over this mess. So for all you people out there that are like oh its no big deal. Screw you. When services are down people can’t keep in contact with other resulting in bad things happining!!!
Mia if I was able to gett me textts and stuff that wouldn’t have happened to you hon.
Tmobile is officialy done after this mess.
Yeahhh . Likeee thisss is soooooo fkn crazyyyy ! Howwww is 19.99 a deal for me havinq lostttt everything … Cal ..email..txt..NOTEs…
Contacts …! R youuu kiddinq and all they keep sayn is Sorry?? . And the best they can doo is credit my account? How does a damn 20 credit gnna make upp for the basicly 2 week no proper service? It freakinq doesn’t ! And then the rep tells me ican get a full upp grade buy paying 149 for the my touch! That crapp should be free .! Wdh and the 149 isn’t even inculding taxes ! Its allqood thou cause im leaving . And im postive im not gnna be the only one. And the fact that there actinq all nonchant about this is annoyinq too ! Ohh where “sorry “… there gnna be sorry alritee . Whatever !
[...] Sidekick users have been holding out hope that their data might be recovered after T-Mo issued an optimistic message of hope. But the carrier just updated users with some disheartening information: Your shit’s gone. [...]
i lost my contacts , more than 120, now you saying not ot hard reset by removing battery, thats the first thing people would do, especially after a couple of days of this melarchy……..1 month data doesnt bring back anything, how about free phone upgrades!!!!!!!!
Relax guys…techonology isn’t perfect. It’s just a phone…
Yeah, I was irritated when I found out about the data lost once I returned from Japan…but RELAX! Who cares what company is better than the other.
It’s just a phone (:
Now go live life and stop blogging ^^;
To everybody telling us that we’re overreacting 2 this data loss & 2 calm down…..kiss my ass! How are we supposed 2 feel that we’ve lost all of our phone numbers, notes, calendar events, pictures, ringtones (that we’ve purchased) & so on? I’m not in the guiness book of world records for memorizing people’s phone numbers!! They’re supposed 2 be in my freakin phone assholes!!! T-mobile has sent an update saying that if certain customers have lost data for good, they MIGHT qualify for a $100.00 customer appreciation card. What do they mean MIGHT? How about giving ALL OF US $100.00 cards. I know they can afford it. I just paid my bill on saturday so they can just give me my $100.00 card out of that money! So as these technical difficulties continue…..stay tuned!! Smooches
As far as people saying to get a life…..well I have a very busy one which includes schedules, emailing, contacting people…..oh wait that’s all lost! Including the 100 addresses I have to recollect before Christmas card time! I value my time and not only have I spend the last 2 1/2 yeas putting information into that phone but now I get to start all over again! That time I spent is GONE FOREVER!!!!
I am also irritated that the last time I spoke to tmobile a week ago I was given a $10 credit and that was like pulling teeth and the NOT ENGLISH SPEAKING bitch acted like $10 was wasy more than I deserved!
I wake up this morning and send a text on my phone I leave out my room for 2 mins and I come back my contacts, notes, and data is gone. I still have my G yes. But wtf? How can I operate my phone that depends on data, with no data? I only have 4 contacts, 1 note, 3 pictures, 2 to-do notes, no bookmarks, none of my ringtones/apps.
I called and the rep, bullshit me saying ” It’s due to the outage at Mircrosoft, Danger. There’s no time frame to expect when all your information will be back, all though it will come back automatic it’s no time telling.” Felt like I was listening to a recording.
I mean my phone is a big factor in my life. Why, why, why, would you let one of your biggest products of your whole entire company global, malfuction?
I can’t wait for this whole thing to be over. I will call every chance I get. This is insane how much tmobile is making me angry.
PS. When you call, if you call do not let the rep jerk you around on how much they credit you. Recently, I’ve received credits of 49.99 39.99 and 15.99 now that this has happened to me today when it is fixed I will call back again, and talk down to someone and receive more. Prepaid, monthly, and flexpay customers it applys to all. There’s no excuse for this outage so get what you deserve.
Outage is not reserved for Sidekick Users. My husband and I have a G1 and a Cliq (Which he picked up last night) and we have both been 90% without service including dialing out, texting, data/internet all day.
I have the sidekick 2008. I have the data plan and all that
I still haven’t gotten my download catelogue back. It never loads.
Wth?
Yeah, me too…still can’t choose what kind of phone number i’m adding either (ie – home/work/cell)… Things definitely aren’t fixed yet, I’m going to check the T-mobile forums for more info, but doubt there are new updates…
I just went into T-mobile today…I got a new sim card. :/ My phone keeps freezing up and it won’t even register that I have a sim card in the damn phone. It continuously freezes and does this weird thing where it does this fizzle effect before randomly shutting off. And when it restarts, my battery is completely drained. I’m pissed. But they can’t do anything about it until they go through “all the steps of troubleshooting” ughh……….They even said I can get a replacement Sidekick… -_- But………I don’t want another fucking sidekick. I want rid of the damn thing. I love the phone, enjoyed the hell out of having it….but I’m sick of these problems and I don’t want to deal with it happening again. So I want to switch to a new phone. -_- Is that too much to ask?? D: Apparently it is. Why waste my money to “troubleshoot” to fix a phone I no longer want?? I guess I’m not being clear enough when I specifically said “I don’t want this phone anymore…what do I do?” -_- ugh.
Well…honestly! This is horrible! When this whole crappy ****ing download cataloug thing is done I better be getting like 30 free fcking ringtones!!! I swear! If we sidekick users don’t get anything after this im suing!!! Idgaf!