Sprint has halted shipping new LG LX260 Rumor units to stores. The LG Rumor has a known issue where certain sets of key presses during startup can trigger a complete erasure of the phone’s firmware.
Sprint has isolated the issue to a specific debugging menu, intended for LG engineers to work on the device during development. Unfortunately, the menu is triggered by accessing the main menu, and/or dialing phone numbers. Sprint has not disclosed the specific code, to prevent abuse.
Clarification: The trigger is timed to function only at start up. To work around the issue, we suggest not pressing any buttons on the phone for at least 30 seconds after it has fully powered on.
The phone, once triggered, cannot be restored except at the factory. The debugging code even erases the portions of the firmware that would allow a Sprint Store to recover the device (requiring what is known in the industry as a JTAG restore, which can only be done at the LG factory or in a lab setting).
LG is working to fix the issue, by creating an updated firmware that removes the code from being accessible. Once that firmware is issued and approved, existing customers will be able to download the update over-the-air at no charge. Sprint intends to resume shipments of the LX260 Rumor to stores once devices can ship with the forthcoming update already installed.
This is the second phone in a row to need shipments halted from LG on Sprint. The LG LX160 had hardware-level issues preventing the speakerphone and caller ID display from working properly. Sprint halted shipments of the LX160 to stores until the issue could be resolved, and replaced phones for free, provided the Sprint Store had been properly informed of the silent recall.
[...] have reported today that Sprint has responded to our reporting, wherein they claim that the LG Rumor was not halted (in sales) due to an issue with the phone. [...]
What a phone. ya i use it it unremarkable
[...] loved it so much she immediately got one for herself too! the phone does have its fair share of issues but neither of us have really experienced too many technical difficulties. i do have one complaint, [...]
This just happened to my fiance’s phone this afternoon. The Sprint Tech support rep we spoke with said she has had 8 issues reported to her. Talked to Sprint about this at 625pm tonight and their tech support rep denied this was a known problem. Even though she had 8 customers report it.
Benvb, take the defective phone to a Sprint Store. It is a known issue to stores, and they should replace the phone without charging you any replacement fees.
When you get your replacement Rumor, run the Update Phone SW feature to install the update that prevents this issue from happening again.
this problem has just recently happened to my phone, and it also says that my phone is permently out of service? is this a commen side effect to this problem?
and has sprint or lg said how to fix it without having to send it in?
hahahah i got the phone right when it came out then got the update weeks ago. then recently the phone stop chargin on me so i got a new one. thank god it never happed to me cuz i love this phone!
I had the phone in my pocket and it was off. It turned on “by accident” as I bent down my pants turned it on and then pressed the secret code. I assumed it erased the firmware.
I took it to the store they said they would look at. Since I don’t have insurance they plan to charge me to fix it. If they are aware of the problem why don’t they send a text prompting the update. They will text me when they I don’t pay my bill but not for this important to inform me of the update. I’m going to go back to see what they say now that I am aware of the Glich.
I had the phone in my pocket and it was off. It turned on “by accident” as I bent down my pants turned it on and then pressed the secret code. I assumed it erased the firmware.
I took it to the store they said they would look at. Since I don’t have insurance they plan to charge me to fix it. If they are aware of the problem why don’t they send a text prompting the update. They will text me when they I don’t pay my bill but not for this important update. I’m going to go back to see what they say now that I am aware of this Glich.
SharShar, ask the store to check eTicket known issues for the proper procedure. Under no circumstances should you have to pay a fee for this issue.
To anyone having this problem (and has tried multiple times to have the phone replaced… and are still being asked to pay for a replacement fee), use the Contact Us form at the bottom of the page. I will intervene on an individual basis on this if I have to.
YA….this happened to my phone and it sayz service is required!But hey should of sent a notice of that when u bought it……but other wise i luv the phone
Sprint told me it was recalled and my issue was it would not allow me dow download music from the sprint store.
Sandi, only Power Vision devices support the Sprint Music Store. That’s not an “issue” with the Rumor, it just makes it the wrong device for you.
I would suggest looking at the lineup of Power Vision phones that Sprint has to offer for Sprint Music Store support.
I have similar symptoms that happened to my LF Fusic about 2 weeks ago. I turned it off and when I went to turn it back on it was stuck on the sprint screen and doesn’t go any further.
I haven’t had this specific problem, but I have had a few in the past two weeks.
First…the phone would not charge and I had to get a new one (which I finally got YESTERDAY)
Now (this brand new phone)…I can’t receive text messages unless I call someone and then the text message show up and some of them are from hours earlier
I love this phone, but right now it is really starting to piss me off
My son and daughter each have this phone, today my daughter’s screen went completly white and kept turning on and off by its self, my son’s phone did this about a month ago (their phones are about 4 months old). I was wondering if anyone else has had this problem and if there should be another recall on this phone.
Beth, my Rumor does the exact same thing. Its about 4 months old as well and gives me a white screen on occasion and also has many glitches (artifacts) in the graphics. I plan on taking my phone in and asking for the firmware to be updated here soon.
I got my LG Rumor when they first came out and I noticed it had some defects. My boyfriend told me I should have waited until the phone had been issued before buying it, but I ignored him and the issues. I simply blaimed it on the fact that I’m a little rough with electronics. Well I was afraid to tell Sprint because they are horrible at catoring to people with phone problems if you don’t have phone insurance (I once had to buy a pre paid phone cause they wouldn’t fix mine). But none the less, I decided to stop in my local Sprint store and ask about the restarting problem, maybe I needed updated software. The Sprint man asked me when I bought it, and immediately went ahead and ordered me a new replacement free of charge due to the issues they had with the first batch. I was grateful for that but why didn’t Sprint tell me these phones were causing issues? I wish I had known earlier. Yet another reason I hate Sprint customer service.
i just got this phone today, and whenever i try to send text messages they fail the first 3 or 4 times, sometimes even more, then finally go through. it doesnt matter how much reception im getting, i can be at no bars or four bars and the exact same thing happens. anyone else have this problem? any known solutions?
An update to my problem:
A firmware update did not solve my phone’s problems. I have also tried cleaning the battery’s contacts in case the glitches were a result of the phone not receiving enough power.
The phone was never dropped or exposed to water so I must admit I am confused. I still believe it to be a software issue, but I cannot be certain.
I will take my phone in tomorrow and see if it can be replaced much like “Meeeee’s” was.
One last update:
Sprint is replacing my phone free-of-charge. The screen would always turn white or have glitches on the screen.
They didn’t ask any questions once they saw the screen, but ordered me a new one immediately. For once, I was happy to be a Sprint customer.
o.k. I purchased the rumor about two weeks ago. For the most part I am pleased with it the qwerty keyboard is great for txting and for writing blogs such as this. I traded my V3 for this phone which was an upgrade in some area and a downgrade in others. For example my v3 I could access the sprint music store from the phone this one I have to use my computer. the mp3 player is great but needs a louder speaker or to send the music via bluetooth. Also the rumor could use the sprint TV feature. The only other problem I have with the phone is not being able to choose where I store files I download from the internet. Any info on the afore mentioned probs. would be greatly appreciated.
I got an LG Rumor the first day they came out in stores around Seattle. Ever since then i loved it. Until about 2 weeks ago when it decided to not charge. I’m wondering if anybody else has had problems with this besides me? I should have bought insurance for my phone in the begining but the guy at the store had talked about how great these phone would last for 2 year until we had enough credit to geet a new phone. but no to be completly honest i think these phones are not that great. I really think they need to redesign them.
My phone jumps on and off the charger and restarting on its on. I taking it back to get the m520.
We bought our LG Rumor when it first came out like many others. We took it to the Sprint store and they did the software update that is suppose to fix the problem, NOT! The phone still will turn on and off on its own. We also can not access downloaded ringers to assign them to contacts. We deleted songs and redownloaded, did not fix problem. I am VERY frustrated with this phone. We will try taking it back today and ask what our options are. I am praying they will give us a new one, but I am not hopeful.
**UPDATE**
Went to Sprint store yesterday. They would not exchange my phone for a new phone. They also said I have to pay for a “refurbished” phone because I only have “lost/stolen” insurance not repair insurance. I told them that shouldn’t matter because issues with phone are known to them and problems are a result of manufacturer defects. Speaking to Sprint Manager then said only one known problem with phones; not all the issues we are having. They told me I had to contact LG if I wanted a new phone. How would I do that? I am so depressed about this. The lack of solutions we received from Sprint doesn’t surprise me. I do not know why we stay!?! I just bought myself the new LG Muzic. I pray this phone won’t give me the problems my daughter’s phone has!!!
i got this phone in december. I liked it a lot, but i dropped once or twice, like most people. The plastic is very soft so it chips VERY easily. Then, about a month later, the screen went completly white. I sent it in and about 2 weeks later i finally got a replacement. But i couldnt send or recieve txts. Or make out going calls. I could recieve calls, but that was it. Then, less then 2 months after getting it replaced, the screen started going fuzzy. Now, i cant c wat my messages say. And some times it will go comepletely white. I will send it back, but i will REFUSE to have it replaced with another rumor. This is a problem that i dont want to deal with every month or so!
I purchased the LG Rumor for my daughter in November as a present for X-mas. Her phone turned on by itself five days ago and turned white off and on two days ago. Yesterday it finally went completely white and you cannot see a thing on the screen. I called Sprint and they told me to take it in to a Sprint store. I went to the Sprint store down the street to me only to be told to take it to another store that had a technician (they also gave me the address to the store with the technician) only to find out that there was no technician there. I then had to drive a half an hour to another store to have her phone looked at by a technician. After leaving her phone there for an hour we returned to have the associate say they ordered another phone as they cannot fix this phone and it would take three to five days. I asked what we would do in time that it takes to get the other phone and why I have to pay for a service I cannot use for one week. The associate told me to call customer service and they will credit my account. I called customer service from MY phone as my daughter’s phone did not work only to be told that they could not do anything and I would be responsible for paying the full amount as they are providing a service as stated in my contract. I stated that they were violating my contract as I do not have service as my daughter cannot use her phone. She stated I had service, but no equipment. I stated that I tried calling *2 from HER phone and was not able to get through to customer service as stated on my bill so how are they providing me a service. She could not answer this and told me they could not assist me. She told me the store should have given me a temporary phone to use, but the store told me to call customer service and they would credit me. This is ridiculous as I bought the phone through Sprint and cannot use their “service”. Oh-by the way, there was another lady behind me at the first store who had to follow me to all the stores as she had the same problem with her phone. Did I say ridiculous!
I got the rumor mid february. I absolutely hate this phone. If i recieve any email unless its on silent the phone turns off and on. it randomly connects to the internet without trying to start it up. the T9 refuses to work. sprint scammed me on the phone. Price on the phone was 50$ with free activation and shipping. When bill arrived phone price was 150$ and I charged for activation and shipping. Id really just like to get rid of the LG Rumor and this horrible service called Sprint.
Just wondering if anyone has had problems with their LG Rumor going onto the internet on it own? When I slide the keyboard out or take the phone off keygaurd to use it – I notice the little “3G Service” Icon is on. I have to sometimes turn the phone off to get it to go away. Does anyone know what is causing this? Or has anyone had the same problem?! Thanks!
I got lg rumor 2weeks ago and now it does not turn on.
DO NOT BUY A LG PRODUCT – especially the Rumor LX260! Got the phone in October of 2007 as soon as it came out on line. Two weeks ago I had it in my jeans pocket and the keys were pressed that caused the phone to erase all of its memory. Took it to Sprint. They said they could not fix it, but knew the problem was a defect in the phone and told me to ship it to LG for repair. Called LG and was told, they knew of the problem and they would either fix my phone and send me the same phone or I would receive a new one. After 10 days with no phone, I did get the same phone back, but with a form that said: “UNREPAIRABLE: broken receptacle pattern”. After 3 calls to LG over a 3 day period, I have been told that they can’t upload the new software because the receptacles for this have been damaged due to trauma. When asked, what did I do to cause this, they said the receptacles are in the same port as the charger – a little further up the port – and that I either pushed the charger in too far to create the trauma or it may have happened if it was used while charging. I have read the instruction manual, and there is no warning for this. I consider charging the phone and using it while charging normal use. They disagree and will do nothing to help me out. I WILL NEVER BUY ANOTHER LG PRODUCT AGAIN.
I’ve had my rumor for about 4 monthes. But today i went outside to go gardening and my phone screen went crazy and the picture is going all around the place and when it blacks out after the little 30 seconds or so it comes back with those static stripes. I was just wondering if this is happening to anyone else.
i cant figure out how to work my mp3 player,, i have a memory card with a lot of music on it but it wont play on my phone
i’ve had the rumor LG since december 2007. it has randomly turned itself off while in standby mode. it happens more and more often. it turns itself off randomly about 2-3 times every day now. sprint is no help since i don’t have insurance on the phone (another $7 per month on top of sprint’s already high bill), and LG is even worse. both offered to replace my NEW phone with a REFURBISHED phone – for a $55 fee! UNACCEPTABLE!! so i’m stuck with a phone that randomly turns itself off. i’m paying the termination fee with sprint and going to verizon. sprint is the worst provider out there, and their “customer service” is a joke. not having to deal with sprint’s customer service ever again is worth every penny of the $150 termination fee in my book.
ok so, i oredered this phone monday and im waiting for it to get here which i think it will tomorrow and im wondering if sprint fixed these problems… im just getting the phone for the first time and will i have these problems i dont want my phone to be all jacked up like everyone elses!..well ill see how it works and how long it works and im for sure getting insurance… apparently it looks like ill need it
yeah…my phone randomly shuts off sometimes like when i slide it open to reply to a text message and it’s very annoying….i haven’t called sprint and talked to them yet but i will soon…the only other problem i have is if im not using it a lot the battery drains very fast
I am wondering if anyone has had the same problem I am having with my Rumor. When I receive text messages the Mailbox icon shows up(not the envelope) and then even when I don’t have any messages either the envelope or the mailbox is at the top of my screen. Also it has been dropping a lot of calls lately. I live in Atlanta so they shouldn’t have the excuse of no towers. Also when I get a text message there is a fuzzy sound coming out of the speaker on the back. Can someone tell me if all of this is a precursor to the white screen and shutting on and off by itself?
I upgraded to the Rumor a week ago and so far have been pleased with it. There is one thing I cannot figure out. If you connect to the internet and select “menu” then “7″ which is to go to a web page, then you get a page where you type in the URL (http://www…..).
Is there any way to erease the URLs in that list? I have tried typing new ones thinking they would override the old ones but they don’t – the list just keeps growing.
I’m told by Sprint that if I take this to an authorized dealer they will update or reinstall the browser, which will take care of this.
Any input would be appreciated.
my husband just got the lg for the both of us but for some reason I am being charged for ringtones that I am not downloading they tell me they can’t block the ringtones and keep saying i’m purchasing them I don’t need any ringer due to having a program that I can upload my own into my phone. Is it the phone or the phone # can anyone access your phone # and purchase ringtones and not even use your phone Help sprint doesn’t have a clue as to what the heck they are doing
I signed up for sprint service in november of 07. Since then i have to make regular called to have my phone service turned back on. i text alot and use the web alot and sprint customer service tells me iam going over my spending limit. i have called 21 times since nov to fix this issue. i have the unlimited text and unlimited casual data usage. i tell sprint this every time yet they cant seem to apply the code to my account. i have also had the same problems with the white screen which sprint was no help with. the service and phone are horrible. i recently called to try one more time to have my account corrected and ofcourse they screwed avery thing up . since i had to get a loaner phone and send my lg off it completly messed up my account. so i have no idea what i have now but i do have a new lg rumor.
I HATE THIS PHONE. Let me start by saying that the only reason I even went to sprint is because Tmobiles offer for the 1000 min etc had expired. I already was loving my Nokia xpress 5300, bugs or not. It had better internet access and texting options. This stupid rumor cant even text more than 161 characters. Isnt that part of its purspose? Hense the keyboard? Sure it looks cool but thats about it. The mp3 player sucks. The speaker sucks. The internet sucks. Plus sprint blocks you from from downloading ringtones from any site but theis.So you have put in work and transfer tones from usb. that if you dont alreaey have one you have buy seperately. Then the defects come in. My phone kept shutting off and on and just freezing. I had to take the battery out to make it work agian. Then the speaker stopped working when I was in the of a conversation and never worked again. Then my phone kept going into usb mode. Although Ive never used my usb cord in this phone. When in usb mode I could not make or receive calls, send or receive text or use data. Rendering this piece of crap useless. And finally, I wake up and turn my alarm off on my phone only to realize half of my screen was completely distorted. So unless I already I knew the number of who was calling I could not tell who it was. I had to let the text message scroll to see what it said. And if it was too long I had to forward it and hit spaces to read the bottom of the text. It was a nightmare. Keep in mind that while all this was going on, I was trying to get my phone exchange. I mean since the first week. I was hell I tell you. I was calling everyday, getting the run around, getting hung up on. I kept going into the sprint store getting different answers. I was still within my 30 days. So inally bllew up and got a supervisor who was the most helpful person I talked to from sprint. She assured me that all she had to do was was fill out a short form ande send it to my email to print. At the time I didnt have I have access to a printer. She said that the associate should be able to access my email and print it out, if not she could send it to associates email and have them print it out. So I drive 15 miles away to go exchange my phone. So I got off of work at 7 . Drop my kids off from day care and head over there. I got there around 745. I tell th associate that customer service rep said that they could print the form out for me. Its now 2 days after 30 day period. The associate tell me he cant access my gmail account but he access his sprint account, but he wasnt willing to do so because the store was closing in 15 minutes and it would take longer for the rep to fill out the form and resend it to his email. I TOLD HIM THAT IT LITERALLY TOOK THE REP 3 minute to do it the first time. He got an attitude and then himself. I then told him that he needed to pick up the phone and call or I was going to cancel my plan.So relunctently he did. He then handed me the phone the phone and made me talk to a rep about it. The rep was so rude and annoying but at least she sent the form over asasp after the long struggle of my replacement I WILL ADMIT IT WAS KIND OF AMUSING TO WATCH THE TWO DUMB ASSOCIATES TRY TO FIGURE OUT HOW TO EVEN DO THE EXCHANGE THAT KEPT TELLING ME BEFORE WHAT PAPER work I needed and they couldnt do it without it. Long story short, I got another stupid phone for free. I guess since I already paid for this piece of crap and this crappy sprint service(at least its sero). And Im still obviously not happy. Oh well, next time Ill go with verizon. Better deals and better phones. in.nnoying t it.e the tolhim that he needed to pick up the person
I HATE THIS PHONE, ive had this phone since about febuary-ish ? and now i cant even get it to charge.
this is abslutly redicilous !
i dont need to be putting up with this…
We have had 3 LG rumors for about 3 months now and have had no problems. We use about 7000 texts per month total. I hope I don’t start having the problems talked about but for now we love ours.
We bought these phones for our daughters for Christmas (so they’ve only been using them about 4-5 months) and today one of them just rebooted itself 3 times then came up saying “Service Required” and all the contacts, texts, pictures, EVERYTHING that was programmed was completely wiped out!
I called Sprint and received the usual CRAPTASTIC service! First I talked to someone in Tech Support and got the “if you had insurance, we could replace it… blah blah blah. So then they transfer me to someone else who echoed the same nonsense about insurance blah blah blah. I could see if my daughter had dropped it in the toilet or something but NO, it’s a manufacture defect so why should it matter if we had insurance (we’d still have to pay $50 on TOP of insurance for a replacement)! WHAT A RIP-OFF!
I’m so frustrated. And now I’m worried the OTHER LG RUMOR will do the same thing.
I printed this article and plan on taking it in to the local Sprint Store tomorrow to see what response I get. I swear if someone tells me about insurance one more time, I’m gonna hurt someone! GRRRRR!
Bought RUMOR end of January. Suddenly 10 days ago phone would not work saying “Service Required” all contacts lost. Sprint would do nothing unless with insurance. They told us common problem with this phone and send it back to LG. LG tell us the receptacle has been damaged!!!??? and it would cost us $35.00 for what now looks like a manufactures screww up. Very upset with Sprint selling us a phoen that has problems and LG trying to screw the little guy because of their problems. Certainly going to take issue to a VERY high level with both Sprint and LG. If we do not get satisfaction we will never deal with Sprint or LG again
i am thinking about getting tomorrow…
are the new ones better then the ones before they had the recall?
I just bought this phone to replace my samsung m500 which had been crushed by a pumptruck pulling a heavy skid while at work (DON’T ASK, I dunno how it got on the floor)…
Only now I find this article and angry people’s replies…
Makes me worry that my rumor is going to start having issues…
btw, my wireless carrier is Bell Mobility and they just got the Rumor up here in Canada.
Sofar I like the phone. the signal quality is the same as my m500 the audio quality of the mp3 player is slightly less than the m500 but the speaker is much louder at full volume. Also my m500′s stereo headset works with the LG (though not sure about the push-button on the mic part of the headset), so bonus there.
basically the only thing i find that the Rumor cant do besides playing some and other features is the ability to assign videos (3g2) as the ringer… which is quite a shame.
well i just got my phone and i love it… there is nothing wrong with them, they have done alot of work but NOW there is nothing wrong.
I just got the phone never had sprint or a LG its not that bad but my one problem is everytime i go to my menu and choose media player it freezes. I tried it seriously 100 times. And had to pull the battery to restart the phone. When you first get it you have to insert a micro sd card. So i installed a 2 gig and bam it freezes instantly. Im going to the sprint store to day to get this looked at. Honestly i havent had the phone long enough to really test its abilities and push it to its limit but so far its not that bad. So hang tight and ill really see how good this phone really is.
I’ve had the lg rumor for about 5 months now and i’ve NEVER had a problem until this morning! a friend sent me a txt and when i pushed reply my screen started blinking white and black and then had grey stripes. i shut it off plenty of times, took out the battery and put it back in, left it off for a while, even pushed the reset button at the buttom ( which came off INSIDE of the phone as soon as i touched it )…so i’m heading to a sprint store to try to get it fixed or replaced. you think if i send my phone in i’ll lose all my contacts? that’d be a drag…
dam LG, I purchased the rumor in November and wish I would have read these commit sooner. My phone would go off in my pocket every once in a while. Never thought about it till now, just turned it back on . It was an early sign ,now that I think about it. Today i was flying a kite in a huge open field with my child when my keys fell out of a hole in my pocket. When i realize i lost my key back at the car. i went to call for help and notice my phone stated “SERVICE REQUIRED”. After a miracle I found my key, the luck stop there. Hours spent on the phone with sprint. Hour spent in the repair office. NOTHING no help from sprint at all. MY insurance did not cover this issue. only opinion PAY. only hope now is LG . I called them at (18007938896) they requested I mail the phone to them and pray it can be fixed. I will return to deliver hopefully only good news. Lost my phone for 10 to 14 days. At least I found my keys.
Got this phone in December, in April the screen became garbled so sent back to LG for repair under warranty. They had the phone for 2 weeks then sent it back without fixing it. They say it’s not repairable due to broken receptacle pattern. After much time on the phone I discovered this means there was some kind of issue with the charger port. Then I discovered that LG removed the charger port so the phone is completely inoperable. LG won’t return my calls. I was happy that Sprint replaced the phone for $55, I thought the Sprint handling of this was excellent.
I’m glad all I’ve ever bought from LG is a cheap phone. Sure wouldn’t want to have spent thousands on any of their other products with the kind of service I was provided. I’ll never by an LG anything based on their customer service.
I just ordered the LG Rumor through Sprint and should receive it on May 27th. Has anyone out there placed any recent orders for this phone and what is your experience? I got the phones for free, no activation or shipping just $19.23 tax charge. I’d like to know if I should just cancel the order and ship these phones back the second they arrive….
i got this phone on may 23 and it broke the nxt day all it does now is have a white screen and only makes nosies at shut down and start up
hopfully sprint can fix this
I have had 2 of these phones for 47 days. Used to love them but not anymore! One of them just got the dreaded “white” screen on Saturday. Sprint store says my 30 day warranty is out and that I must send it to LG for replacement. They were quite rude and would gladly fix it for $55. They said the crystal was broken, but after searching internet I now know this is not true and it is a defect by LG. No wonder Sprint had buy one get one free! They needed to get rid of the first batches that were defective. I haven’t had the phones for 2 months yet! Of course I have insurance on one of the phones, but not the one that has the white screen so they just don’t care. Don’t buy this phone!
so i purchased the lg rumour two weeks ago and i was texting on the qwerty keypad and i pushed the send button and i watched my LCD screen crack all the way across and start to bleed i have contacted lg and they said $280 to replace the screen!!!! has anyone else had this problem? if so is it a manufacturer warrenty i am really hoping so. $u/\/D3
my phone blew up in my condo and now my condo is blown up and i live on the streets and im on this computer at starbucks because it is free to use and is already built in. starbucks owns this computer and LG owns my life….
has anyone else’s rumor had a problem with the display,
like the imaging it blurred?
or does anyone have a problem connecting to the vision service?
I have had mine since the end of november, so it was one of the first ever made, some one help me? i really dont plan to buy a new one, what a waste of 300$
I bought one for my son on April 12th. He is having the screen problems so I took it in to the sprint store where I bought it. They called me and said it must of gotten wet and there is nothing they need to do because it is past the 30 days. I told them that I know this is a known issue but they played dumb. I had to program the phone myself at the store when I first bought it and the bill was 600 because they forgot to put it under our family plan. Sprint is a nightmare. I called their customer service and was told to leave a message on their sprintcares.com website and sometimes they send someone to the specific store and if bad they will fire on the spot. That doen’t help with the phone though. You can go to Best Buy and purchase a phone and for only 30 extra you will have full replacement for 2 years. 3 of our phones renew in December but will be a long wait.
Finally got off the phone with a sprint customer service agent that was understanding. They took down my complaint and transferred me to the retention center. He was understanding and is sending a phone to exchange for the other one at no cost. Do not go to the individually owned stores, they will nickel and dime you.
Hey guys- Hoping somebody out there is sharing my symptoms and might have a clue on how to help. I got a new Green LG Rumor last week and it’s been great minus one thing. Whenever I try to make an outgoing call to somebody who is not on the sprint network it only works about 40% of the time. I will put the number in, hit send, and the timer starts counting the seconds, but I hear nothing but dead in my ear… meanwhile the phone im calling is actually ringing! The other person picks up and obviously hears absolutely nothing from me, as I can’t even hear anything but the sound of dead. My timer is counting but it sounds like the phone isnt even on. Like I said, about 3 or 4 out of 10 times I will actually hear the ringing followed by the other person answering and all that. But 6 or 7 out of 10 its like I never even hit send. I have never had this problem when calling other Sprint customers or landlines, and never a problem with anyone calling me. Anybody else having this issue? And could anyone please help me solve this? I have been to 2 stores and spoke with multiple reps over the phone. Please help!
To update my previous posting… i decided to stay on the line when the phone sounds dead. My buddy just let his phone ring (Cingular/ATT) and it eventually showed a “missed call” and immediately after his phone began ringing again and all of a sudden my phone could hear the ringing and his answer…
I tested my outgoing calls on Verizon and it worked 100%, but Cingular/ATT is where my problem lies…. any ideas?!
Ok so I have had my wonderful rumor for a little over 3 months now. Well about 6 weeks ago it started just randomly shutting itself off. I took it to the Sprint store where they “checked” it and told me that it was a software issue with the phone, that it was nothing that I had caused and that it couldn’t be fixed. They were more than happy to offer me a refurbished phone, which I refused because 1-I had 22 months left in my contract and 2-why if its nothing i caused can I not get a new one and not one that someone else has already had problems with. I told them that I would just deal with it…..well its getting worse. I can’t even set the phone down without it shutting off. I called LG hoping to get somewhere with this piece and they told me to upgrade my firmware (its already has the most current available) and if that didn’t work that I could send it in for a refurbished one……not gonna do it. I am soooo frustrated. I have been with sprint for over 9 years and all I want is a phone that works…..I can see why they are rated the #3 company in the US with the worst customer service. Please advise if you have had or are having the same problem…..thanks
has anyone had the issue with the rumor when you text with the keyboard it will sometimes auto send the text before your even done writing it?
I’ve had the Rumor for about 7 weeks. I originally bought 2. One for me, one for my wife. The first one I had totally crapped out after about three weeks. I made a call on it, put it in my pocket and about five minutes went by, I tried to make another call and the phone was stuck on the start up screen. I tried shutting it off, taking out the battery, etc, etc. The only thing it would do was cycle throught the start up process over and over. I called Sprint, most of you know that got me no where. I went to the local Sprint retailer: nothing. That trip basically confirmed that as soon as my contract is up I am done with Sprint and their sh***y customer service. Seriously, I have never dealt with such crap customer service. No wonder they lost over a million costumers last year. Anyway, I wound up going to little the little Sprint store in my local mall , which was on my way home from the major sprint store I was told by the rep over the phone to go to, just to try my luck. I got the best service from those guys. I don’t think they were actually Sprint employees. They replaced the phone on the spot. I’ve had the new one for about 3 weeks. So far no problems. My wife has had no problems at all with hers.
I’ve had LG phones in the past. The first one I had was one of the better cell phones I’ve ever had. The second was one of the worst. If this thing goes down again I will avoid LG products in the future.
I bought a Rumor a few months ago. Two months ago the screen began getting static. Over a week it got progressively worse. I took it to the sprint store but i was told it would be $55 to repair it. I wasn’t about to pay that so I went home and called LG. I paid $10 to ship my phone to them. LG called to say the problems weren’t covered and it would cost $35 to repair it, i agreed. It took them more than 3 weeks for them to send me a referbished phone. This phones screen was completely white. So i sent that one back and now im still waiting on them to send me another shity phone!
Ok so just an update to my problem with the Rumor. I took it back in to the sprint store again today expecting to receive a refurbished phone and was told that there is a software update due out at the end of the month. They also acknowledged that this is a growing problem with the Rumor. Let’s hope that it works!!!
I have had my Rumor is mid December. It has started completly draining the battery within 12 to 14 hours after fully charging. Is anyone else having this issue?
Hey you guys i had the white screen on my rumor phone also i know it sucks alot. Well i called Lg and they tld me to ship my phone and i did. They gave me a replacement for free and it came back good as new. Well thier is some good news an bad news. Supposidly the tech at one of the sprint stores in PA told me that all rumor phones are gonna go bad. But the good news is a different tech told me thier is gonna be a software update to fix the problems with these phones. I dont know who to believe with this anymore with this crap becuase i dont want my phones to keep goin bad
I have been having the same problem. The screen goes white for a long period of time, and when its not white it only shows half a screen. Im a teen and texting is sorta my life and im pissed off cuz i can only talk on the damn thing. Sprint told me to send it back to the LG company, but i dont want to do that cuz they want to send me back a refurbished phone. Why would i want a refurbished one if i paid for a brand new one, they must be crazy. I have not even had this phone for 3 month…and its acting retarded. But idk if its just the phone or the sprint company, cuz before the rumor i had the Katana II and i had a problem with that one too, the speaker blew and still to this day i have no clue why. I really think that sprint should stop selling these bullshit phones….too bad it cost so much to end contracts with them…because im sure they would have no customers
I am on the phone with LG customer service as I write this – what a waste. My rumor phone broke after 5 months of very limited use. I was told to send it in for repair. They have had my phone since 5/27. No word. Ofcourse when I call I get no information only promises it will be shipped or a supervisor will call. Nothing!!!!!!!!! Do not buy LG – both their product as well as their customer service is useless!!
i got my rumor as a gift in late december 07.. it shuts on and off, says i’m on the web when i have it disabled, and when its plugged in the charger it will say its charged and uncharged on and off. so two days ago i got that dreaded white screen and i saw some said it’s going on and off, but mines just stuck. i can’t see a thing and we shouldn’t have to pay for service i can’t use. i’m a teenager so it’s pretty frustrating that i can’t recieve texts, and i’m going to a soccer camp tomorrow two states away and i won’t even have a phone to use?! i went to sprint yesterday, which only sent me to another store that was closed. i have to go back today and i refuse to pay for a defective phone that THEY sold me.
Okay.
I see I’m not the only one here who has the white screen. I mean, I was out playing laser tag, and I took my phone out of my pocket, and it was white! I took the battery out, and kept turning it on and off, but nothing seemed to work. I’m a teenager, and my parents limit my talk time. I do have unlimited texting, but how am I supposed to do that if my screen is white?!?! If anyone has any advice, or a way to fix it, please post something on here. I’ll check back here.
Thanks,
Becca
i had tht happen to my phone bak in febuary and then i got a new one. but now my rumor has a plain white screen and it wont go away. ive tooken the battery out, turned it on and off and it just wont work. it will ring and stuff wen i get a text or call but it wont let me see it. the same problems happend to my friend and he had to get a whole new phone!
my phone keeeps flashing on and off at this moment…its been doing it for about an hour.this is the second Rumor that i had to get…..now ill be getting a third one tomorrow!!
Okay.
I was curious on how to upload music onto LG Rumor and how to upload the pictures from my phone onto my computer.
Thanks,
neonchickennugget
libbyskibby92@yahoo.com
The phones turning on and off is not only a sprint LG Rumor problem but its also happening to the LG Voyager and LG EnV2 phones on the verizon network. Verizon is denying this is a problem but its happening right now to me. i have had both of those phones from verizon and verizon has no clue what to do to fix it. Dont have to fix a problem if they deny there is a problem.
Still waiting for the miraculous update to fix my Rumor………..
IVE HAD MY PHONE FOR 10 DAYS.. and it is already broken!
it shut itself down and now it wont turn on!… instead it flashes “LG”.. then goes black.. then flashes “LG” then goes black. and i cant get it to turn off or stop that or anything it just keeps flashing! :@ argh!@!
Look, all of you people who think Sprint’s customer service sucks have a right to (because it does). But don’t blame the whole problem on them. I’ve had my green Rumor since March, and the only issues I’ve had were that I forgot my voicemail passcode and I had to update my data profile to get picture mail to work. Ok, the mp3 player I can’t figure out… My only real complaint is that I can’t get my Rumor to play videos. The only thing i can say for some of you people is not to buy things immediately after they come out. Just take Microsoft Vista or XP for example (XP had 2 or 3 service packs). As a matter of fact, I’m typing this from my Rumor! Yes, the plastic is softer than most phones… I have a few dents in my phone, but how does “softer” plastic affect the phone’s performance? It’s better for the phone to just dent rather than shatter or have a piece snap off when its dropped. Having Sprint tv on here would nice… If only I knew what exactly it is. Honestly, I don’t remember hearing of it before reading this. I hope that people having issues with the Rumor are able to get them resolved soon.
I just replaced my daughter’s Rumor for the 2nd time…so 3rd phone in 3 months. The phone started getting the white screen with lines that others are talking about. I guess the Sprint people are used to this problem now because they just looked at it and gave me another one. No questions asked. I asked the rep if they were having alot of problems with the Rumor and he was hesitant to tell me but he said they are having lots of problems with the Rumor and the day before a guy came in and got his 5th Rumor in 5 months. All for the same problem. So, I decide to look online and see if others are having the same problem and ran across this article. I keep saying I am going to stop using Sprint but I keep getting phones and renewing the contracts. Well this is definitley the last time. Between this and the billing problems with this company I am done.
I don’t own a Rumor, but I do have Sprint and after reading all these horrible nightmare comments will definitely drop them as my provider when my contract is up. I’ve been a loyal customer since 1998….drum roll please and have been thoroughly disgusted with their blazay attitude toward me and my problems all along. I have reported issues about their customer service as well and nothing gets fixed or improved. I’ve read that they have the worst customer service of all the carriers. Pathetic, you’d think someone at the top would slap his head and say oh dear, what can I do to fix this bad reputation. Guess he’s busier going to the bank. Hateful selfish individiuals. They’ll see one day.
So for an update to my rumor problem…..I went through 5 people yesterday including one rep at the store who absolutely would not help me with my phone. Finally I demanded to talk to someone about cancelling my contract….well I finally after 4 months of complaining I am getting another phone…of course another Rumor but at least its not refurbished. How irritating that it took 4 months to my phone that I have only had 6 months replaced. I definitely will be moving on from Sprint when this contract is up.
My daughter purchased the Rumor at the end of Jan 08 less than 2 weeks the screen went white and kept blinking so we took it back to the Sprint store and they acted like since we didn’t have insurance they couldn’t do anything without charging us. I blew a fuse and they finally gave us another phone but said they really weren’t supossed to. Less than 4 month’s later the same thing happened again. We took it to a different Sprint and they said it should be covered under the manufacture warranty or we coulld pay $55.00 for them to send it for repair. So I contacted Lg and sent it in at a cost of $10.00. I just got a response and they’re saying it isn’t covered under the warranty and it will be $35.00 to fix it. They said the problem is that the area where the charger plugs in is bent. Both phones do plug in hard so it may be bent, but it charges fine and I don’t believe that would make the screen mess up. Plus this is the second phone we’ve had that did the same thing. And by the looks of it others have had the same problem. I think they’ve just found a way to charge us for something that is a flaw in the design of the phone. What can a person? I’m not sure if reporting them to our states attorney generals office would do anything since they don’t physically have a facility in my state. I have learned my lesson after my contract is up I will not go back with Sprint. They should stand behind the products they sell.
Ok so I was reading everyone’s complaints about their LG Rumor and only a couple of people have had the same problem as me. This will be my SECOND LG Rumor phone due to the fact that it keeps telling me Looking for service. I got my first Rumor in April this year and had to replace it in early June becasue it was saying Looking for service. Well now here we are in late July and its doing the same crap again!!! It is sooo fustrating. Has anyone else had a problem like this? I noticed that it would turn on and off and now it just wont pick up service. Here we go again!!!
Same phones, same problems, same customer service issues. I bet there are hundreds or even thousands more people having these same issues that have not posted any comments. I received a mailing from GM today about a class action law suit against them due to faulty instrument clusters. Sounds like LG could be a candidate for such a suit. GM is fixing there problem and reimbursing customers who have already paid for the repairs when it wasnt a “problem” I sure would like my 2 $50 deductibles back as well as credit for “downtime” when LG had the UNREPAIRABLE: BROKEN RECEPTACLE PHONE.
Its July and today my dad said that after the summer he would get me the Rumor so i got excited and started looking it up…then i found out about the Problem they r haveing..and that they r halting the rumor shippments…i am sooo upset and i am wondering if they r still halting the Rumor..because some of these comments r from march and like i said i was was wondering if they r still halting the Rumor…plz tell me..im soooooooooo upset right know and i want to know.
Just wanted to comment re: Kri’s UNREPAIRABLE: BROKEN RECEPTACLE PHONE. This is the exact thing LG told me so I asked what that was and then they told me it was where the charger plugged in BALONEY!! I contacted the Sprint store again after thinking on this some more and they agreed to swap it out for a new phone (as long as there isn’t major damage or H2o damage) I then called LG and said to send me the phone back unrepaired and I told them what I thought about the whole deal (bogus claim of BROKEN RECPT) The person I spoke to could hardly speak english so I’m not sure what good it did but it made me feel a little better. I just hope I get the phone back soon it’s been 23 days since I sent it to them, 10-14 days for repair is BOGUS too!
Iam from dominican republic so i can’t buy with a plan can you please e-mail were to get it i what it for my big sister so can you please tell me i like the mistek because she think is perfect
I have the blue LG rumor exclusive from bestbuy. my mother got the green one. The number porting process took over 24 hours to complete! (net10 to sprint) My phone was only partially activiated and i had to REPORT my number and it had a glitch in it so the qwerty keyboard didnt work AT ALL!It was programmed correctly though! So through a LONG process i could finally use my phone!
BEWARE DONT TRY TO PORT FROM NET10! THEY TRY TO HOLD ON TO YOUR NUMBER FOR A WHILE! AND THEIR CUSTOMER SERVICE IS VERY POOR!
dude that phone has no problems ive had it since the day it came out its awsome
SERVICE REQUIRED!!!
Yep, same as everyone else. Honestly, I’ve never received worse customer service than I have about this issue. Everyone you speak to is so unbelievably shady about this entire issue. Its like you know they sent a mass e-mail to every sprint call center telling them to keep it on the hush. Everyone wants to pass the buck onto LG. Granted LG made the phone, but its Sprint that sells it and puts thier big huge logo on the box. I went to the service center and they were so nonchalant about the whole thing like “umm nope, nothing we can do, its corrupted, need to send it to LG or call customer service and hopefully you’ll get someone that can hook you up with a new one”. No talk about them sending it out for repair and giving me a loaner phone, no nothing. They just expect me to keep paying for service for a phone that doesnt work and wait out the few weeks until LG gets back to me. The “supervisor” then told me I needed to go back to Best Buy where I bought it and make them send it back to LG.
I’m a well paying customer for what will be 8 years next month. This is the last straw. All I want is for them to release me from my contract without the termination fee. They will NOT do it in anyway whatsoever.
I’m currently waiting on a phone call from someone on the “management escalation team”. I will let ya know how it goes.
I purchased my LG Rumor in April 2008 and paid full price of $299 for the phone because I just had to have this phone and was not eligible for an upgrade. About a month ago I noticed the phone was shutting itself off so I took it into the Sprint Store and they updated the firmware and did a system restore. Well this worked for just a few weeks and it is not doing the same thing again. I am about to go back to Sprint tomorrow and demand a brand new phone on the spot or I will call every newschannel in my area. I have had sprint for a little over a year and had 4 defective razr before this rumor.
I bought four rumors in march the screens turned white on two of them. they replaced them three weeks later screen goes out on one two of them turn on and off when they want and the last one likes to surf the
net. I think we should figure out creative ways to use these cellular devices. I know we can collect a few of these devices and put them in a tube sock and then find the person responsible and beat him to a bloody pulp unless someone has a better idea to resolve this situation
I had my LG Rumor replaced by Sprint store two months ago after just three months using the phone. My replacement Rumor just turned off itself again and would not turn on. The same problem I had two months ago. I am going back to the sprint store today to get it replaced. I will ask them if there is any firmware upgrade released by LG to fix this and other problems that everybody posted.
Hi, i am interested in the LG Rumour and I have noticed these comments are about the U.S and everyone that is having problems with the rumour is with sprint. In Canada i want to either go with bell or rogers with this phone but in this case it will probably be bell since i can get a corporate plan. My main question is, is the Rumour having these problems with Bell Mobility or Rogers?
Thanks and reply soon
Well, Frankie, it really is mainly issues with the phone itself and LG, not Sprint. The fact that Sprint is doing nothing but deny that they can do anything, provide horrible customer service, and remain steadfast in its greediness isn’t helping. It seems that the problems listed above are common problems, which oddly I have had none of myself, so you may want to reconsider getting a Rumor. But that’s just my opinion! Feel free to get one for yourself. Hopefully LG has better service up in Canada.
Hi again, thanks SeaCrane1 but you said it yourself that you have had none yourself and i know someone who has the phone and hasnt had any problems but then again he has just recieved it recently and these problems have occured later on while having the phone so as you said maybe i will re-consider getting the rumour but first i will research a little bit more.
Thanks Again..
Hi there. Personally if I was anyone out there thinking about the LG cell phones, I’d think twice. I personally bought the Fusic for my self about a year and a half ago, it took me about 3 months, 2 phones and 5 batteries to get it to work properly (it would get really hot and drain the battery). That was a nightmare back then, and not thinking when we went to get my wifes new phone, we got her a rumor. HUGE MISTAKE. It worked fine for about 4 months and now her phone is having similar issues, plus downloading on its own, among others. I am now on week 2 of daily e-mails and calls to customer service with little or no results. LG phones really suck, and anyone out there that is thinking about buing one, get ready for some big headaches. Sprint should really take better care of its subscribers, we have given them 4 years of monthy payments, and they are giving us nothing but the run around….
Hi all, is anyone having trouble with the connection port to charge??
Update on Sprint swaping out for a new phone:(Lisa on July 24th, 2008, 10:24 am ) We finally got the phone back from LG after being without it for 35 days. Took it into Sprint to swap out and what do you know since LG said it’s a broken recept (where charger plugs in) which is BOGUS, and we didn’t have insurance (cancelled it after first time we took the Rumor back when we were told we’d still have to pay $50.00 for a new phone) we still had to pay $35.00 for a REFURBISHED phone, which was bent, but it was the only one they had in the color we wanted. We got this lousy crap after being told over the phone that they would swap it with no prob! Typical Sprint customer service. I’m about to cancel my contract and pay the cancellation fee just to be rid of dealing with this dishonest rude company and their employees, and I sure will never buy another LG product no matter what it is! Is there any way to forward all these complaints to the top dogs at Sprint? even though I doubt it would make a difference, their policy on customer service must come from the top.
Hi, i was thinking about buying the Lg Rumour. Is it a good phone?
Had the phone not even a week and it stopped chargeing. Phoned Bell Mobility and they said if it was 15 days and under, we could get an exchange immediatly. We’ll see how it goes. I asked the guy, who used to work in tech support where I work, if the phone would be a problem phone like our previous LG. He said that it was second only to the blackberry in reliability. He was probably full of crap at the tech centre too. I like the layout of the Rumor but if this is going to be an ongoing thing, I’ll be talking with someone’s supervisor eventually. Hold off on getting this phone till an update to the firmware is done or you could be looking at months of headache. My two cents.
I am having problems with my Rumor right now and have been for weeks! It continually powers off on its own and the screen freezes. I have been to Sprint and they told me that it is a known issue and they can’t do anything until LG comes up with a way to fix it. That’s great, except for the fact that I’m missing out on important work calls because my phone turns itself off when it pleases and sometimes I don’t find out for hours. What can i do?!
Yes I have had this phone since March and has had nothing but problems. The phone shuts off when Im using it, on the internet or looking at emails. Its crazy. It has been replaced once already to find out that the 2nd phone does the same thing. Sprint says they really have not had any complaints. I have 4 friends that has the same phone and has the same problem. They told me to contact LG.
Good luck dealing with LG. All you’ll get is a bogus reason why it doesn’t work and how it’s not covered under the warranty, so you have to pay to have it fixed. I’m on my 3rd phone in 6 months and had the same problem with each.
I got the Rumor 1 1/2 months ago loved it, then was just changing settings on day and had the blinking LG Rumor screen, could not text, call, recieve calls, etc.
Talked to some guy at the resurant I was at, said same happened with his son’s phone, he had not taken in yet.
Was PISSED OFF to say the least, HATE Sprint dealers in Riverside, Ca. they blow you off, they won’t even look at it without $100 fee, so, I raised a stink, was loud, and it was packed in there, by the way, went through 3 reps got finally a store mananger, got my new phone, but, had lost all contact info on last phone,and had to pay for Insurance, HOLY HELL !
Really, love the phone,but, as all these other folks, waiting for the next ball to drop………Here’s hopin it doesn’t ?????
“Hi all, is anyone having trouble with the connection port to charge??”
Yes!! I have had my phone since December, so about 8 months. Thank God I have not gotten the “white screen of death” yet but I do get the automatic turning on/off problem. The most recent problem that started about a month ago, is that is does not charge. The charge slot is loose and so you have to jiggle the charger to make a contact and then figure out some rigged up way of holding the charger in that position. I went out and bought new chargers as I thought that might be the problem but to no avail. I am so frustrated! What’s worse, is that the charger, if not in the right “position”, not only does it NOT charge, but it ends up draining the phone faster by leaving the screen lit up.
I have been with Sprint since 1998 and I take care of my phones; they usually last for years. I am dreading dealing with then on this problem. But if I can’t charge the phone, it is useless.
It is definitely a design error by LG in the charge port area. Look at all the complaints.
I bought my lg rumor 2 months ago and today I went to use my phone and there are static lines all over the screen. It is difficult to read the screen. Wondering if anyone else has had this problem and how to fix issue. I do not have insurance on the phone. I will be taking it to our local sprint store/repair shop. Also calling LG, has anyone else had this problem and how was it fixed?
Yup! See my previous posts. Good luck!
I purchased 4 lg rumors 3out of 4 don’t work. Brought 1 in to be fixed (white screen), turning on and off. Asked if there had been a issue sprint informed me that the phones were fine charged me 100.00 found out later about the defect went back to repair rep was told by him that he knew that there was a defect but was instructed by sprint not to say anything just take the phones in and repair them. Sprint has the worst customer service. Trying to get my cancelation fee waived but they are unwilling to work with me. I filed a complaint with the better business bureau. Recommend everyone do the same.
Got the Rumor on on upgrade at the end of June 2008 for my teen son, he is allowed unlimited txt. Yesterday morning he looked at his phone at 8:30am and 15 minutes later he took the phone out of his pocket and the screen was white. I deal with Bell Mobility in Canada. I was told when I got it that it was a great phone and they have not had any problems. When I took it in yesterday I was told it’s the first they have had come back. After reading everything here, I highly doubt it.
*Update* Called LG – Said that they have a 12 month warranty on phones. First gave me a trouble shooting technique – Told me to shut off phone, take off battery and plug it into the charger and when you see Sprint logo replace battery while charger is on and turn on phone. If that works, charge the phone up completely before use. If this doesn’t work other alternative is to send phone in for repairs, they said if they deem it to be a manufacturer problem then they will fix no charge to me. However, if they see that it is something that I caused they will call to tell me how much it will cost to get fixed.
I am trying all avenues to get this fixed without me having to pay for it so I’ll keep you posted. Taking into local sprint store/repair center next, also calling sprint. Checked online to fix screen, it will cost 100.00 for screen and 30.00 for repair. Kept that in mind when LG calls back for estimate if I decide to send it in.
This is so lame i got the rumor and within a month the screen cracked i didnt drop it or anything i had it in my pocket and i took it out and it was fucked up so lame
*Update* Problem has been resolved. Called Sprint and surprisingly did not have to yell and they said they will be sending me a new phone immediately. They didn’t even check to see how long I had the phone which was over 30 days. However, sprint has had my monthly bills screwed up each and every month. I have a priority account with them since they can’t seem to get anything right with my bill but they do fix it everytime and are very nice about it. Customer Service is actually very accommidating even though your monthly bill is never correct. Will never switch companies, However the phone is rather stupid. Scratches very easily and very flimsy. LG customer service kinda sucks. Will never get another LG. I had cellphones for years never had a problem before unless I did something drastic. Simply having my phone in my pocket should not cause such a problem.
Here starts our saga. Took phone out of pocket to find white screen. Brought to US cellular, claimed it was damaged to to mishandling! Cost $75.00 to repair even though within 30 days of contract. Called LG customer service. They want the phone sent to them. Will update with their response!
I bought my phone at the beginning of Feb. and experienced similar problems.
It started with my phone spontaneously turning off. I could be answering a text, it’d be sitting in my pocket, etc.
Soon I started to get white screens and it took several resends to send txt msgs.
Now my phone won’t pickup the charger (for a long time i had to wiggle it around to hold a charge), and it’s completely dead.
I went to the sprint store which gave me the number to LG (sprint wanted 100 bucks to fix the issue that was “with my port”. I contacted LG and found out: DO NOT SEND YOUR PHONE TO LG IF IT DOESN’T pick up a charge. If something is wrong with your port LG wont fix it because “the cost of fixing the phone exceeds the cost of the phone”. All it will do is send your phone back after about 2 weeks saying unrepairable and they’ll offer to send a refurbished one or to fix it for about the same amount sprint wants.
I called sprint back and had them send me through through tech support. I explained my issue with the phone and finally after a day full of calls sprint told me they would send another new rumor to my house in 3-5 business days. I still have the issue of loosing everything on my phone though…
Sprint SUCKS!
I have had the rumor for about 2 months. Yesterday it started turning off and on…BY ITSELF! It would do it @ random while the phone was in my pocket or when i would receive and email. SO ANNOYING! My husband is deployed to Iraq-so my phone is my lifeline!
Other problems include:
-Searching for Service CONSTANTLY
-Text Messages don’t go through half the time, I have to send it more than once
-ANNOYING messages that say “Call Data is still in progress” when i would try to open my text messages. When i wasnt even using my phone to make calls!
We have had Sprint for 4 years and have ALWAYS had issues…..not so much with the phones being faulty, but the customer service sucks (I can never understand what they are saying,the only time I understand them is when they are repeating what I just said!) They screw up our bill and when you call to fix it, they assure you they will take care of it…..next month rolls around and the same WRONG crap is on the bill!!!
***I am SERIOUSLY considering canceling the contract if my phone gets any worse, I am not going to pay for a gimp phone or gimp service anymore!***
My husband and I both have the rumor. They suck. We bought them in Feb. of 08 and already replaced mine in April. Ever since then we’ve continued to have the same issues. Although its not exactly the same as whats described in the main article…its aggravating enough.
I will be texting, and it seems to just try to send a text without me pressing send, or it will try to access the internet at random times, without my consent to do so. It will also power down and then power back up, whether out of no where, or when I am texting or going on to check my email.
It burns up the battery, these issues, and with a 10 mos. old, and being in college, I need my cell phone to be usable!!!
My husband and I have considered canceling our contract because Sprint acts as if they dont’ want to do anythign about it, even though the problem is logged through LG and Sprint Tech support!
I have been waiting for my LG Rumor to come back in the mail. I filed an insurance claim and then found out that this was a known issue. They quoted 10 buisness days its going on 3weeks now. Im thinking Im not college educated but three weeks is more the ten ******* business days. I love my rumor but I think sprint should provide better customer service and let a customer know what is going on the having to sit and wonder when the **** Im gonna get my damn phone back.
Angry in Tennessee
I like Roberts idea about putting our phones in a tube sock and beating someone to a bloody pulp!! I used to work for sprint customer service so I know the kind of lies they are spreading you guys that job lasted 4 weeks before I said I have more morals then this and walked out.
This phone is nothing more than a pile of crap with a keyboard. Not only does it do the common turn on/off thing but now the phone will shut off and say “battery is required” while it might be from water damage, does anyone else have this problem or know about it?
i have a rumor. its screen just started freaking out on me all over the place. i cant use it now until i get a new one. it is really frustrating. i think it is the contacts for the screen and they got all worn down but im not a phone expert. it is useless until i get a new phone.
I have a rumor that has failed. Started shutting off by itself , then the white screen delima happened.
I did not have insurance, bought the phone for my son in March. He is 13 and I personally have seen him drop it multiple times. The phone is not damaged physically (no cracks). Sprint has a self service return option on their website 35.00 for replacement phone if it is due the manufacture defects. They had a replacement phone to me within 3 days. I was happy to pay the 35.00 instead of sending my phone to LG then waiting another 2 weeks for them to send it back and most likely tell me it was my fault as others have reported on here.
Seems as if most people on here are blaming their cell phone providers when in actuality you should be contacting LG and filing complaints with them for their shotty phones.
I feel that my son probably did not treat his phone as he should have, with more care. His phone is not cracked, but as I stated before it had been dropped plenty. If there is a next time I will most likely purchase him a phone that is up to military standards (whether it looks cool or not) from the rugged category. He is a teen and his phone is a priviledge. If he breaks it again, he just won’t deserve one or have one. Kids should be more careful and appreciative.
P.S. It does seem as if older phones hold up better to abuse, then the newer phones on the market today.
My old Motorola’s were dropped plenty 1 even landed in the toilet by accident, it dried out it worked just fine.
So, I have the LG Rumor phone now and it’s been fine until recently the screen stopped turning from horizontal to vertical screen when i slide open the QWERTY keyboard. Can anyone tell me why it would’ve stopped flipping horizontally (to landscape) when i slide open the keyboard? Any help would be much appreciated. Thanks!
my sister got this phone befor it came out from her teacher I don’t know where he got it but she had all the same problems shuting off and back on white screen etc. but the one day the spot that you plug the charger in to pulled out with the cord. this phone is set up for at&t. do you think that I could still get a replacement from lg or does the plugin problem void out the rest. I brought it to at&t and they said that they offer the phone so they couldn’t do anything but it was brand new there isn’t even a mark on the screen.
The response I received from LG is terribly disappointing. I owned a RUMOR phone for 10 weeks when the screen went.
Background: I bought three (3) Rumor phones in June and did not pay the $21.00 per month to have a warranty – that equals $252 dollars per year to cover our phones… !
We purchased 3 phones from Sprint, all the same but different colors. All 3 phones that we purchased through Sprint have had problems.
1. I took a picture in a restaurant… I did not drop it, throw it, bang it,… I just took a picture and the screen blew.
2. My husband’s phone did the same thing, but his entire screen blew the first week he had his. All he did was try to take a picture. He brought it back to Sprint and they treated it as an exchange because it was within the first 30 days.
3. My daughter’s phone has had issues as it thinks it is a modem… and the memory is always full so she has trouble taking pictures – and she even bought a memory card and it still has issues.
LG said I damaged this phone and it had corrosion! All I did was take a picture! How can a phone 10 weeks old have corrosion? OMG! They are demanding $95 to repair the phone and Sprint is worthless… I also plan on canceling with Sprint at the end of my contract – 10 year customer…
No matter how cute or fancy looking, stay away for LG!
This is for mike I have the same story and let me tell you the escalation management team will blow just about the same amount of smoke up your @#*! if not more. I have gone everywhere I possibly can go and I am getting nowhere. I am now speaking with the legal dept. and awaiting my complaint with the BBB. Let me know if anyone has had any luck with getting out of their contract.
I got two of these phones with a new contract at Sprint. I love the phone and all it’s little features. I had always bought LG phones and really only had a few problems over the years. With these phones my phones charger stopped working within two weeks. So for a while I was content to use the second charger, but with a teen age daughter it was difficult to get the charger away from her because hers was always charging. The battery life of these phones is little to be desired! So needless to say I purchased another charger. She gets four hours, I can get a day or two. But with the constant texting and instant messaging that she does it’s to be expected.
Her phone suddently did not work with her charger so she took the brand new one that I purchased. All of the sudden that doesn’t work. She had to minuver the charger is wierd positions and wrap the cord around the phone to get it to work, but no more. The brand new charger no longer works on her phone either. I have to constantly keep swapping the batteries on the phone and constantly have my phone hooked up to a charger now. It’s a real pain in the A@$.
I need to take it to the Spint store and I hope they do not give me a bunch of crap especially knowing all of the “known” issues. Other than these issues except not being able to view annimated texts (which Sprint’s network apparently can not handle) I have not had a ton of other issues. Just be careful with the chargers.
UPDATE
Sent my sons LG Rumor phone to LG priority mail , they received 09/05/08
I called back 09/12/08 Phone was shipped back to me 09/11/08 via FEDEX tracking. I should receive it 09/17/08 weather permitting due to Hurricane IKE it may be delayed. Customer Service Agent at LG said they sent me out a NEW phone to replace my sons damaged one. I got my fingers crossed he is tellng me the truth. A few more days and I will know for sure.
I have had my Rumour for about 4 months now with no real complaints. The main down side is that I live in a basement and like most phones, the battery drains quickly if there is no signal. The phone can be fully charged and be dead within a few hours if it’s in the basement.
My main concern is how to delete the recent contacts list for text messaging. When you select to send a text message you can either “Go to contacts” or send to a recent contact which creates a long, undeletable list. I want to delete the list of recent contacts texts have been sent to, but haven’t been able to figure it out. Any knowledge of how to do this would be greatly appreciated. Cheers!
My husband and I purchased the LG Rumor in White and Green in July. He has had no problems. Mine, however, has been having power issues for the past 2 weeks. It currently will not work unless it is connected to a power source either home or car charger. Contacted LG and they said I can send the phone in and they would look at it and get it back to me within 10 days or go to a Sprint Repair store. What a pain!! This is crazy
UPDATE
Lg got the phone back to me Sept 17th as promised. I activated it the same day. They sent me a brand new phone. NO problems with it so far. I was not charged a replacement fee.
Happy Customer
Im looking forward to the release of the Samsung Rant (looks a lot like the Rumor) in a couple of months and the LG Lotus …Love the purple!!
Recieved my Rumor in Feb 08 I am now having the infamous turning off deal when sending a txt.Now I send the txt wait for it to send hope the reciever gets it then close the phone”OFF” it goes.Turn phone back on.Went to Sprint store cust agent gave me a addy with a tech name to talk to about my phone.After reading this all above me I have loads of pics and a couple of videos of my daughter on this hunk of crap that I need to get off before it loses all of it.I am so glad I found this tonite.Folks thx for writing all this in here as we are all on the same boat with most issues.Just now glad I’m not the only one.
Becky C
If you have sent any of those photos or videos to anyone else from your phone they are automatically stored on http://www.pictures.sprintpcs.com
If you haven’t sent them to anyone then it would be a good idea to upload them to your albums before your phone goes out completely.
Hope this info helps.
Hey! I was just wondering if anyone else has the same issue as me. It’s not really a problem, i just find it kind of annoying. When you get a text message, you read it, then you hit reply, then it asks if you want to reply by text message or picture message, you select text message and write your reply, then sent it. I’m just wondering, once your message has sent, do you get the same menu again asking if you want to reply by text message or by picture message. This also happens if your just sending a message, it will ask whether u want it to be text or picture then you send your message and it asks again if you want to send a text or picture. Should it not just go back to the inbox once your message has sent. I just wanted to know if this is just my phone, or if it is just the way the phone is supposed to work. Thanks
There are many problems with the LG Rumor / Rubbish, but don’t expect LG or Sprint to stand behind their products. The service centers are now just denying service and repair requests and making excuses.
http://www.geldpress.com/2008/10/lg-rumor-not-charging-warranty-not-honored/
i love my phone its so awesome im so glad that i chose it!
Arno —– Sprint does not manufactur the phones, LG does, and LG provides the 1 yr manufacturer warranty.
I dont understand why people are blaming their carriers when their phone fails, they do not manufacture the phones.
I do understand your frustration, being without a phone and still having to pay on a montly contract, but the blame needs to be put where it is due. New phones are quite expensive and they should be made more durable for the price the companies are charging.
—-Just like if you bought a product at Sears, Walmart, JcPenny, ect the amount of time you have to return an item varies for each store, but is usually 30-90 days for returns, otherwise you must contact the manufacturer regarding the warranty. —-
Sprint gives you 30 days. Tmobile gives you 14 days. I have no idea what the other carriers give you but they most likely range 15-30 days also, unless you pay for the additional insurance. You have to pay a deductible when the phone is replaced, unless it is due to a defective phone (determined by a repair center) then you dont have to pay the deductible with most carriers, they just exchange it outright.
I had no problem returning my phone to LG and receiving a new replacement. It would be nice if the manufacturers had their own local repair stores. I didn’t like the wait time, but I am satisfied with the service I received. My phone did not have water damage, no cracked parts, and the charger port was not damaged.
okay well i tried to fwd a picture mail.
and a white bow popped and it said something..
idk what it was.
then my whole phone froze.
so i took out the battery.
i turned it back on and it blinked on and off of the opening screen.
so i took out the battery again and tried charging it.
it still is blinking and i have to take out the battery to make the phone turn off….
ughhhhhhh!
oh i ment white box..not bow.
shit i just got one today lol to bad i schouldnt have
ive had a rumor for about two months now and have had no problems. i know people who have had problems and i think some of it is the charger is very hard to plug in making things pop lose.i barley plug mine in until it makes contact not all the way in.also i see people open and close these things like mad u can here them click really loud.be careful and close it easy.im not saying lg doesnt have problems because they do but some of what ive seen with friends is just carelessness.
I’ve read through these problems you guys have had and I have to say, wow. I got my phone when they first came out, too and these past few weeks my phone has been randomly shutting off on its own. For example, the other day someone tried to call me and as soon as i pressed “talk” it turned off completely. Other times, i’ll just leave it sitting on the table and it’ll do the same thing.
It’s ridiculous, but i haven’t taken it in to the store because I know they won’t do anything to fix it if the problem doesn’t occur right then and there…also, has anyone else had problems with ringtones? I downloaded a few and they only work sometimes, othertimes the phone just reverts back to vibrate or doesn’t make any sound at all unless I assign one of the tones that are already on the phone.
it’s really irritating…
My phone keeps shutting on and off too, now. And the screen keeps going white at random times, and when I try to go on the Internet, it freezes up for hours at a time, wasting my battery. I’ve had problems with the alarm, and downloading ringtones too.
I’ve had my Rumor for about 3 months now. No problems up until last week…it keeps freezing/pausing when I’m texting or checking my email. It’ll freeze for about 1/2 a minute & then resume what I was doing. Heading to Sprint to see what’s up!
LG RUMOR=piece of junk Sprint=Company should be investigated for theft of services
does anyone have half there screen covered in black and part fuzzy. because thats happening to me as we speak… does anyone have the same problem. and i’ve had my phone for 35 monthssssssssss. and it keeps turing on and off. helpp
yea, tht same thing is happenin to me jesse, and i dont know what i should do with it, cuz i took it to a sprint store and they said there was nothing tht they could do about it
CityGirl70 thx for the advice
I purchased my rumor in June and one day it just turned off and when I turned it back on a pop up says file system error, please wait and it will not do anything. Please help. Sprint refuses to help and I have been back and forth with LG trying to get it fixed. Can anyone help or have ay ideas for me?
can anybody tell me how to fix my phoneeeee??????
I’ve had my phone for about 3 months now, and starting a few weeks ago it’s been turning on and off spontaneously.
I HAVE dropped it in water, but I managed to get my phone working again.
So, could this be water damage or the phone acting up?
ok well I got my phone yesterday and I love it. But I have a question about the micro Sd card. I went to radio shack and bought a 2 gb but for some reason it will only let me put 550 Mb worth of songs on it, about 113 songs. It will automatically stop and a message pops up saying that the song cannot be copied or created and but it will let you add pics. to the card.
PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
ok, I bought this phone for my daughter just on September and a week ago she is getting a url error, no service available. i have phoned our service provider for technical support and it will take them 72 hours or more to fix it.,.. so my question is, if this is one of the problems that this phone has. that i have to return it and just have it exchange or wait and age for them to fix the problem
i just got this phone a couple of weeks ago and i took my phone out today and it went complelty white. at first it showed a red line but it disapeared and now it turns white and gray what should i do is it worth it to call sprint?
I purchased the the Rumor for my daughter in May. We have had to replace the phone 3 times since then for shorts which occur when you open the keyboard. Now the keyboard is out on the third phone and it quit charging. Sprint said the port is damaged and that is our fault so we will have to pay the $50 insurance to get the phone fixed even though it is a known problem with this phone. I feel SPRINT and LG should be held accountable for poor customer service as well as not standing up to their agreements and factory warranties. I purchased a LG Fusic for the MP3 player and SPRINT couldn’t even tell me how to use the player and I consistantly have problems with charging this phone. LG phones are a bad product and need to be pulled off the shelf or fixed.
How many complaints does it take about a product and company to get the Attorney General involved? This is definately a consumer rip off. I just have to laugh at the new Sprint PR commercial about customer service: “just come in to any store, we are here for you and are happy to assist you with your new phone’s setup and operation… blah blah blah !!!!!!” To get my 3rd replacement phone I had to pay $35.00 + $10.00 to mail it to LG for them to tell me it was a bent receptacle where the charger plugs in and it wasn’t covered under the warranty and was told by Sprint I would have to purchase the $7.00/mo insurance to cover it if it happened again. Never will I consider purchasing any LG product in the future because of the way they have handled this problem, even if they would have any other good products. Likewise with Sprint when my contract is over (maybe sooner) I’m done with them. The way I see it LG and Sprint risk losing alot of potential future business if they don’t address this problem and do the right thing for their customers like any respectable company would.
This Phone SUCKS! Ive Had 4 Of Them And They Have All Done The Same Thing…. My Advise Get Rid Of It! I Just Got The Samsung Rant And It Is Amazing! And The One Touch Menu Is Sooooo… Much More Convient! I LOVE LOVE LOVE It!
I got the LG Rumor and it works Great!it just depends on where you are at in someplaces they don’t have alot of SPrint Towers and that affects the phone!But the more Power plant the better it will work It I love it!
very cheap phone. I don’t know if it defective of what! Screen cracks on it’s own. you dont have to do anything for this to happen. if the phone is in you pocket, purse, hand or whatever, it is subejct to the screek cracking and bleeding a black line. Want to know what really sucks??? none of thsi is cover under warranty by your carrier or LG (as they say this is physical damage). wow I’va had phones for entire contracts (2 years) and none of them had a screen crack within 3 weeks, what??? 3 weeks!!! Yes, 3 weeks!!! On top of that, the customer service rep told me that several sutomer have complained about the same issue, yet, they weren’t willing to swap that phone out for a different one. I canceled my contract with my carrier (Cellular South) because they wanted me to pay full retail price for a new phone. HELLLL NAAAWWW MANE!!!!!
Is there any way to delet certain messages from certain people like a multiple selected delete thing? if so can you help if not let me know that i am stuck deleting each one on its own…
RUMOR…DO NOT BUY THIS PHONE. It is junk and Sprint completely denies everything and refuses to take ANY RESPONSIBILITY (if you can even get to an English speaking rep)…
I agree that a potential class action is brewing.
Jeremy, when you’re in your inbox, on the right hand side it should say option. Go into that option menu, and then scroll down to “delete all.”
Andrea, how did u get ur phone 2 work after droping it in water? I need 2 know plz.
Well first thing I did when it fell into water, was take out it’s battery pack.
Then I just put both the battery pack and the phone itself into a bag of rice for three days.
The rice absorbs any water that is still left on the phone.
Works quite nicely.
I have been through two of these phones. the battery will be fully charged and in the middle of a call or checking my mail it will shut down completely. the slides are lose as all get out and the only thing i can get sprint to is send me another one. i really just want a different phone but they want me to pay full prize anyone else wanna scream yet?
My screen recently just cracked too… is there anything that you can do about it? or do i just have to suck it up and pay for a new phone?
I am still fighting with sprint about it. I am also in the process of yelling at those at LG because according to them there is not gliche, we all know better. I really am so upset about it. I was in love with the phone when i got it but had gone to the store for the blackberry peral and now i know i should have stuck to that instead. I loved the features of the rumor and that it was great because it was compact. I should have done research so now i hope that someone will see this and not buy it. Its so true… you say something good and no one says anything but tell something bad to one person and they tell the world.
thanks andrea but i need to delete only certain messages not all at once is there a way to do that like a way to select a bunch of certain messages and delete them
I got my rumor about three months a go it was fine….until one day it went white none of the bottons work on the main key pad i cant make or except calls no txting only reciving them my girlfriend megan has the exact same problem with her phone!
My screen takes forever to show up when I open the phone to text. It’ll take about 10-15 seconds to pop up, sometimes I’ll have to open and close it a few times.
My phone always shuts off. I take perfect care of it, I’ve never dropped it. It’s never been mis-treated. LG is just a piece of crap.
and for everyone who can’t get ringtones.
you can get free ringtones at myxer.com
you can make your own, and find others users have made. they’re free UNLESS YOU DON’T HAVE INTERNET ON YOUR PHONE.
i use this site
:D
this phone is the worst i have had yet. it turns off randomly all the time and i have already had it replaced once. i have tried calling LG about this already and they are unhelpful. i would not reccommend especially if you rely off your phone for alot of things.
I’ve gone through two of them. my first one had problems with the screen. it would give me mirror images or turn upside down. then it got worse. the screen would become scratchy like a television set with no available channel. it would flip through these problems every time i opened and closed it. now my new one turns off on its own in the middle of calls, while I’m on the internet. is there something wrong with every rumor? or am i just really unlucky?
To RAWR, To answer your question, “am I just really unlucky?’, have you read any of the other comments?
I got my rumor in… may, I believe. It worked semi fine all summer, mainly because I heard it was fragile and didn’t respond very well to being dropped. Well, I’ve dropped it once. Not from too high, and onto a soft carpet, and now it’s messed up. The text keys on the slide bar are no longer operational (funny, because this is exactly why I got the phone). As well, the volume key on the side of the phone no longer works, and even before I dropped it i had troubles with keys not working and the phone turning off randomly.
It’s a great phone when it works properly, but it rarely ever does. Now I’ll just take it back to a Sasktel service rep, only to have them tell me that it’s “Just not worth” sending my phone away for three months to get fixed, in spite of it being under warrenty still. Screw that.
My Rumor has all these static lines and multi colored pixel dots on it, anything I can do? Or must I drive 40minutes to a technician?
A couple days ago I started getting a scrambled screen look. Very frustrating!!! Once in a while it comes back together and looks properly but that’s happening less and less. Junk all the way! Seems to be getting worse as I speak.
anything we can do?
Got my phone Sept 08 and about two weeks ago it started radomly shutting off–a lot! Shutting off when regardless of battery charge and while I’m using it (like in the middle of a conversation!) and even while I’m NOT using it. Don’t think it has shut off while texting yet, though. Has anyone been able to resolve this issue yet?
I also got this phone back in March and just about a month ago it’s starting to turn on and off when ever it feels like, especially if I am texting. Also now it won’t stay fully charged. This weekend was the worst…then almost at one month my cell wouldn’t turn back on for like an hour. I hate this dang phone and I am going back to Sprint tonight to see what they can do and if they can’t help me then they can take this phone and do what they want with it.
went to myxer.com to get ringtones. The message will not send to me. any suggestions?
The “talk” key has quit working on my phone. I can’t answer incoming call–I have to return the call. Any suggestions. Of course I have no insurance–there’s been no abuse of the equipment here.
Beth 12/14/08
Go to your phone settings and change it to any key answer, so you dont have to use the talk key for answering calls.
I bought two LG Rumours for my daughters in July, one won’t charge, seems the charging port is broken. Went back to the store where it was purchased and paid $25 to send it off. Came back from a repair depot in Quebec unrepaired saying it was not covered under warranty and repairs would be $ 225 flat rate.
Called Headquarters in Ontario and they will have their Techs have a look at it. It cost $20 to send it this time. The representative I was speaking to said sometimes their Techs can find no fault in the phone due to the owner. Sounds like the Repair Depots got a good thing going here, a F—–g Scam. Anyway I haven’t received it back yet and I’m not expecting a good result.
By the way, my daughter plugs her phone in at night before bed when needed, treats her phones good and doesn’t abuse it.It must be a faulty design in the phone.
Hey, It seems like many people are having problems with this phone. I purchased one for my daughter in February, 2008 and today the screen went completely white….it flashes a little bit. I went to the Sprint Store. Surprise, no insurance so there is nothing they can do. I had there crappy insurance once before and it was a complete nightmare when we lost a phone. I was on on the phone with Sprint for 25minutes trying to switch her service to a really old phone and after getting disconnected, they tell me that the old phone that I have had for 4 plus years has been listed as stolen or lost and they cannot reactivate it. I cannot believe these people. They transfer me to the “fraud” department, and then I was disconnected again. So I call back and finally after reciting all the information again for the 4th time, they tell me that the Fraud department closed an hour earlier and there is nothing they can do. Surprise!!!! I am sick of always getting shit on with crappy technology!!!!
Has anybody had any luck at all contacting LG?
Well I wish i would have read all this before i orderd one…..maybe i will get a good one lol….LG GET YOUR **** FIXED!!!
F*** THIS PHONE.
im on my 2nd one
i’ve been having trouble charing the damn thing. i stick the cord in, and it won’t work. now its completely dead. it turns off when it wants to.
don’t buy this piece of s*!t!!!!!!!!!!!
I had a problem where my screen had lines running across it and I couln’t see anything! But I fixed it by simply taking it to sprint and they fixed for FREE!! bcuz the rumors have been having problems they said it would be free! And it was!!!! So you might try taking to your local Sprint store:D
My nephew’s phone recently went out completely! He’s only had his Rumor for about 6 months. We took it in to a corporate Sprint store and called Sprint customer service while we were there to try to get the issue resolved. Interestingly enough, the representatives we were working with said they were unaware of any problems with the phone. After a series of calls, we were referred to LG Customer Service. Their number is 800-793-8896 and their website is us.lge.com. We’re still in the process of trying to get everything resolved!
(follow-up to posting on 12-26-08 @ 4:48)
LG Customer Service’s solution of mailing the phone to them for evaluation was not a practical resolution because of the amount of time my nephew would be without phone service. So, I called Sprint Customer Service again. This time, the Sprint Customer Service representative contacted LG Customer Service on my behalf. She was able to negotiate an exchange for a nominal fee. I’m happy with the resolution and appreciative of the extra steps the Sprint Customer Service representative took to resolve my concern to my satisfaction.
Gracie
Sprint customer since ’97
Hey, so story continued…..LG says they will fix the phone, but I had to pay for shipping and it could take 12-14 business days. I mailed it in. In the meantime, my daughter is using my phone, and I am using a spare. My contract is up and I will be finding another cell phone company. As soon as each of the other 3 members of my family’s contract is up, I will be pulling them as well. Yes Sprint, I will be pulling my whole family. I have wasted 2Plus hours of my life on something that should have been taken care of when I drove out to the store the night before. TRAIN YOUR CUSTOMER SERVICE PEOPLE!!!!!!! Sprint Customer service is terrible… After my initial hour and a half on hold and dealing with sprint, they had the audacity to use robocalls to see how my experience was. I finally got a call from a real live person and told him it was terrible, and to not have robocallers ever call me again. We will see if LG can actually fix the phone or if they will give us a new one. They wanted to make sure it wasn’t something we did to it.
To Sonia I feel your pain, however don’t hold your breath. I will be totally surprised if Lg fixes your phone for free. More thatn likely they will say the problem is a broken receptacle (where the charger plugs in ) and this is not covered under the warranty, there will be $35.00 charge. We are on our 3rd phone and we are having problems with it charging unless the cord is just right. The first 2 times the screen went white and scrambled and we were told it was a broken recpt. The first time it broke my daughter had owned it only 2 weeks the 2nd time less than 2 months. What a racket!
I just got this phone three weeks ago and I took my phone out today and it went complelty white and at the bottom corner it had a image of dark lips…I took it to the Sprint store and was told I would have to pay to have it repaired because I had no insurance…did a check on google and found this site with all the basic same issues.. I call sprint and told them I found on the internet a list of problems with this phone ,, now at no charge Sprint will send me a new phone but I didn’t want another Rumor I will get the M320 Samsung but the catch was I had to buy $7.00/ mo insurance to make this deal…. if not I would have lost out and I’m not paying any shipping or activation fees…Never will I consider purchasing any LG product in the future ..If you have a problem with you LG product call sprint and do what I did.. I’m appreciative of the extra steps the Sprint Customer Service representative took to resolve my issues,,this is a known problem and Sprint knows this….
i got this phone about 9 months ago sometime later last winter cause i lost my old one snowboarding. the phone was good for a while but over the last 2 months my phones been dieing randomly, and i would have to tilt the phone at a wierd angle for it charge. today i turned off my cellphone and left it in my jacket while i was working. I came back and it was magically on and with all these numbers pressed in it. it said “service required” mean the phone had no service. It complete shit the bed and won’t do anything, all my contacts, pics and other stuff were erased and the phone has no functions. can scroll the menus but nothing works. FUCK SPRINT and THE LG RUMOR
I hate this phone with a passion. I bought it last year in may I believe and have had a loner phone more often than the phone itself. I have gone through THREE of these things! I HATE THEM! I’m about to go on to my fourth and I JUST got it three days ago. I am sick and tired of the damned thing!
I am having the tilt issue right now, and even the tilt doesn’t work most the time. I have no idea what the hell to do.
Yes. I dont like sprint Im about to change phone companys. My rumor never charges and it constanly runs low on battery after one hour even if I charge it over night. My brother has the same phone and the same problem I constanly buy knew charges but it only last for a few weeks so Im going with T-MOBILE its cheaper and better
okay i got the rumor phone in may of 2008. and i had to get a replacement phone.. because it wouldnt turn on, & the only time it would come on… the screen would be white… the whole time. and i could do anything with it.. then they said its because i connection inside broke… because i was sliding it to much. but isnt that what the phone is for?? i mean.. ughh! and then now, every like 30 min. it would just shut off. even when it has a full chargee.. :/ idk whats wrong with it.. i heard there is a lot of crap happpening to rumors.. but my lord.. my friend had the same problem. sprint didnt give us a contract either.. sooo ill have to pay for a upgraded phone. i want a GOOD phone… and the rumor has been my first and only phone before..
i have this phone and it didnt come with the disk to install on the computer so i cant get songs on it with the memory card any suggestions? also i cant fit headphones into the spot where they go ive tried 3 different pairs what is going on and what am i doing wrong please let me know by my email pure_sunshine81@hotmail.com
terri on January 14th, 2009, 1:56 pm i have this phone and it didnt come with the disk to install on the computer so i cant get songs on it with the memory card any suggestions? also i cant fit headphones into the spot where they go ive tried 3 different pairs what is going on and what am i doing wrong please let me know by my email
My phone is just about to die on me my screen freezes and sometimes it goes completely white. I thought it was just my phone but my cousin got one and had to return it like a week later because she was having the some problems. another problem i was having was that i would send a text and people wouldnt get them till the day after.
ok soo i got the rumor in august and my buttons are turning black and the bottom of the phone is scraping the keyboard eveytime i open it. Honestly its horrible my phone looks like its been through hell and back and ive only had it a little over 6 months.
i have an idea… how about the LG rumour sucks my left nut!
i got a green rumor last june for my birthday and i absolutly loved it… Until a few days ago when i was texting my sister the screen got all scrunnched up and then it flashes white and now i cant use it at all because i cant see anythin
It is January 2009 = My Rumor Screen went out in July 2008. Sprint would not replace it at that time, so I sent into LG. They would not replace it They told ME that I “dropped” the phone that caused the damage. The screen went out when I “took a picture”!
I called, went to Sprint stores, wrote letters to consumer reports, LG and Sprint and finally gave up. I went back to my old faithful Samsung phone that still worked. In October I was online and I sent an email as my last attempt to correct this probelm. I sent a simple email to Sprint advising them that if they did not replace this defective phone, when my contract expires – after being a 11 year customer of sprint I would never do business with them again.
I just received a new Rumor Phone from Sprint. I am not sure how well this one will work because the other Rumor phones my family members have still have problems but their screens still work so they can see who is calling etc… and dial numbers… So Sprint finally had someone read my message and contact me to listen to my complaint. 6 months later.
Overall this is still very sad – to expend so much time and energy (negative engery) on electronics that simply do not work – the electronics world is growing rapidly but the companies pushing forward with all the technology are not slowing down to fix their problems and they all need a big lesson on “being accountable” for their actions and products.
On January 23rd Sprint finally
ok i got my phone around March of 08. it started doing all the same things, turning on and off, sending incomplete texts, and saying I needed a port or something like that when i tried to access some websites. The most annoying issue was how creative i had to be to get the stupid thing to charge.
In august it finally stopped charging no matter how I rigged it up. At this point I started using one of my old phones and contacted LG. They said to send the phone in to see if my warranty covered the issue. Of course when they got back to me in their own sweet time they said the damage was my fault. I tried mentioning all the others problems i had experienced but it was no use. I opted to have my phone returned to me so i could just file it on insurance with sprint.
From about Aug till Nov I had been fighting with LG and then waiting for them to return my broken phone. I got it back in December and then contacted sprint about replacing my phone. At this time not only did they neglect to mention that there had been a recall and countless complaints on this phone, they informed me that since it had been over 90 days since my rumor was last activated my insurance would not cover it. Not only had i been paying for services that I couldn’t use on the, older than dirt, back up phone, but I had also been wasting money by paying for insurance.
Now here I am reading that sprint and LG both new about the problems and did nothing. So apparently my phone should be replaced for free, right? Where do I sign up? I don’t even mind paying the $50 dollars to replace my phone but I wont give LG money ever again and Sprints replacement company pretty much said screw you. How can I get them to work with me? I’ve never had this type of problem with them.
The lg rumor..iv had my phone since nov and just recently the screen has been turning white and shutting on and off on me..everytime i go to txt or call it shuts off and the screen is white. Sometimes the color is blurred and the words are backwards and upside down. I have maybe dropped it once but all my other phones have lasted…The internet too will not shut off..I am very unhappy with this phone and i am thinking of returning it..Do u think there is anyway you can get a differnt kind of phone without paying fulll price..I DO NOT SUGGUST THIS PHONE..DOES NOT LAST LONG
Yeah I got the rumor last may for mothers day. I am on my third phone since then. Got my last replacement phone less then 60 days ago and it stopped charging on me friday night. I took it to sprint yesterday they replaced the battery and told me it was ok. I went to charge it last night and no can do. I took it back today and they want me to buy a new phone. I waiting out side the store to talk to different customers walking out with their problemed rumors and we all seem to be having the same issue. The manager told me I would have to pay for a new phone until LG decided there was a deffect. Told me I broke up my phone by taking poor care of it. MY phone looks like a brand new phone. I just took the clear stickers off of it a few weeks ago. I want to say screw sprint and go with a different company but I find that sprint has the best plan that works for me.
I am off to call cust service to see what they can do for me since I have been a cust for 10 years. If not i will have to pay the 200 fee to break my contract
OMG i luv my rumour but i hav to agree they are shit phones i havnt had ne of the problems u guys hav been having tho. im with bell mobility in canada and i was in class and my frnd texted me and i went to anser it and the whole screens was messed up and looked like whn u push on the computer screen. it was retarted! and thn we went to bell and the scammers said that i stood on it with a stiletto heal. F*** i wear sk8r shoes not high heals and i didnt do nething and i had to talk my dad into payin 300$ for a new phone. I hate the crapy rumour but i hav to say i need it to text im shit at textin and if it happens again i will honestly go to bell and spazz!
For those of you who want accessories and pink covers to make your phone PINK, LOL, and other cool stuff for the Rumor, then go to Ebay in the search window type in LG Rumor and you’ll be amazed what you can get for the rumor. I for one got mine for free. I use to be the proud owner of the LG150 until they recalled it Jan 27, 09. Virgin Mobile sent me an LG Rumor Black with $30 airtime credit. I live in Canada, so I’m hoping, that me not being with Sprint, not dropping it, and being in Canada will make a difference with the quality of my LGrumor and life expectancy. So far, no complaints. Virgin Loves Me
CHECK OUT EBAY.
actually yeah virgin mobile is awsome but my frends are wit thm and are starting to have the same problem wit the Rumour shutting off and mine actually coinsidently jst started shutting of to. it doesnt matter wat company ur wit tall rumours come from the same provider and its a fault in the phone so u cnt stop it from happening, but mayb since virgin mobile is a good company they will actually do something about it for u, bell wont even let u get a new phone wit out paying for it i was talking to thm this morning
So I went through 5 of the rumors in 6 months all with the same stupid problems. I apparently complained enough to the sprint support team. They honored my 150 upgrade discount that I wasnt even eligible for until next may because of all the problems I had. Thank good ness for complaining for once in my life it got me somewhere. Now I have the blackberry curve and am very happy with it. Dont ever let a sales person convince you into a phone you didnt go in for to begin with it, it ends badly…. hence my problems with the rumor. I wanted a pearl and came out with the biggest piece of junk i have ever had…. the good news its a pretty green even though it doesn work right. I love my black berry and tell everyone to stay away from the rumor…. i wish everyone who already has one luck you are gonna need it.
Fuck the LG Rumor! i got it two months ago and now the whole screen goes white. Thanks Sprint!
I own an LG Rumor (Virgin Mobile).
Internal memory is full. However, I can’t delete any files from the phone, as it reports there is not any, anywhere. I noticed this started happening after a few months of owning an LG Rumor. I’ve discovered how it happens : If you set a video, or picture as screensaver ; each time you set a new one, the old one does not delete itself. Instead, it stays inside a hidden folder which is inaccessible from the phone. Now, my LG Rumor is at 2kb/16384kb. Because of this, I can no longer recieve text messages or use the integrated browser. The error message is as follows :
“Memory full. Delete some files from in Phone or My Content.”
There is nothing there. Lmao .. excellent piece of software for this thing. Great job virgin.
Any suggestions or help is appreciated.
I posted the same qustion on http://www.lg-rumor.com but no help yet.
Wow. I have read all of the previous complaints and I believe I am at least a little worse off than most of you, if that makes you feel any better…I have FIVE of these phones!
My youngest daughter had the whole white screen issue a few months back and Sprint replaced her phone in store for a new one, assuring me that this was a problem they were indeed familiar with. That being said, I feel it’s important to note that I DO have the insurance on all five of my lines for crap like this.I figure with 3 kids, I’m always better off covering all my bases.
So a few weeks ago,my oldest daughter and I both began having issues with our phones not charging. With 5 chargers in the house, we thought it might be a short in the wiring of one or two of them and so began the game of musical chargers. What a nightmare! Try having three teenagers who are constantly in search of the only working charger in the house! My daughter discovered that if she wrapped the cord around her phone just so, rubbed the top of her head counter-clockwise and the wind was blowing in the right direction, it MIGHT work about 25% of the time. Sensing the impending doom, I hid my charger from everyone!
I mean, if mine was gonna get broken, it was going to be by me! All along I had confidence that maybe they were just bending the wire awkwardly since they plug them in next to their beds. Imagine my surprise when my charger crapped out despite my taking rediculous precaution to be careful with it, as well as my phone, in the charging process. Long story short, my oldest daughter and I ended up having to take our phones back to the sprint service center. They had to order us refurbished phones. Although I was not charged to replace either of the phones, I’m assuming it was covered by our repair insurance, Idk. So now we have had the replacement phones for a few weeks and here we go again with the charging issues!
I’m hesitant to even mention that I have had to call and have my bill adjusted every month for a year because I keep getting charged for internet usage that we are not accessing and apparently it is somehow getting confused with picture mail, of which my plan includes an unlimited amount. Sprint wants to keep telling me I’m using the internet and I keep telling them I’m not! I even had internet blocked on all our phones and then our picture mail didn’t work! Hour ,after hour, after hour on the phone trying to resolve this with their incompetent customer service reps. There’s noting like explaining the whole situation over again every month dispite having asked each rep to document the issue to make the next months call less stressful. Finally after several months it seemed I had found someone who might actually have a clue of what they were doing when he explained someone had put the wrong code in at activation and he assured me he would fix the problem. Although I continued to receive charges for casual data usage, they were usually only around 2 dollars so it wasn’t worth my time and aggravation to have that adjusted. Here is the best part, now that I have had to have 4 of the five Rumors replaced for one reason or another, apparently having to have the replacement phones activated has somehow affected my account in that I have to spend more hours on the phone with sprint to have the internet blocked without interfering with all of our picture mail and yada yada yada. You see where this is going…What a nightmare! I agree with the person above who suggested we all just contact the BBB. I’ve just had it with everything about Sprint AND LG.
Hey Jennifer I’m right with you on this. The hours spent on the phone trying to explain over and over again the problem let alone trying to communicate with people who do not understand or speak fluent English. I’ve gotten to the point that if I don’t get an English speaking person I hang up and keep calling until I do. But back to the issue with LG and Sprint. We’re on our 3rd phone and second charger (bought a generic not LG). I had my internet blocked, then a few months later I get an e-mail saying that my request for change of service to my plan has been completed and the internet was unblocked. How can this be? Do thsse people running these companys not have a clue as to what is going on? Now Sprint has these perks for loyal customers (Sprint Premier) upgrade phone within 1 year but you have to renew with another 2 yr and 1 time discount for accessories. If they would just be a reputable company and give good customer service and stand behind the products they sell they wouldn’t need all this fluff. I wanted to leave a review on the Sprint Rumor product page with all the other lovely ones but there is not a place to do this. So how did the others share their nice reviews ??????????? Hmmmmmmmmmmmm
I also agree that the phone is a piece of crap. I am having a different problem with my Rumor, I can get picture message, text messages from sprint customer and the sprint website, but if someone on another provider tries to text me I do not get the message unless they send it as a picture message. Have called and chat with sprint about 6 or 7 times about this and every time they send a test text which of course I get being that it is coming from Sprint, and then today they went as far as saying that if I got their text that I should get all text mess sent to me which surprise, surprise is not happening. Had a friend with verizon try to text me and no mess received. The phone is not even 2 months old and this has been going on since I got the phone. I can afford to pay the termination fee and got the rumor as an upgrade so have a long time left in my contract.
My phone when i went to turn it on fibrated like it was going to power down, so it seemed normal, but then it did it 4 more times and shut off. i cant get it to turn on and i dont know if sprint will fix it or replace it. What should i do? if you know how to fix it please email me at vroomvroomcarr@yahoo.com
I bought my daughter this phone for christmas this past year and we are on the 7th phone in 2 weeks the screen goes white on some and the others just wont start up ughh i am so not happy with this dang phone. And srpint will not send me a diffrent model they keep sending the same one and they will not go past the start up screen any ideas
My LG rumor is RETARTED!
i get txt msgs like 40 minutes later and now i dont even get them sometimes. People try calling and I don’t even get a call comming in!
uhhh this phone sucks i have had 4 rumors cu zthey have benn all messed up NEVER BUY THIS PHONE!! ughh i am in the middle of a call or a message and it will shut off! i had to retype a messe 10 differnt times so it would send!!! i m soo mad and to get a new phone u have to pay full retail pricee!! gayyy!1 something to hep it though is you goto menu, settings, more, data ,then udate firmwaree!! hope it helpss!!! ps one time this person called me 4 times and i got it the 5th timee!! soo dont even think about wasting ur money on this phonee!!!
basically iM 16 have this phone in white.. i thought it was great after 2 months till it decided not to want to charge i was omg seriously? AND I LOVE THIS PHONE!! so i had to get a new charger.. great that problem fixed.. then about 2 months later which keeping in mind i’d only had it for 4 months i dropped it on tile floor and i picked it up and the whole screen was white and all messed up.so ofcourse i went to sprint and they guy was makin me so mad!!! he was like ” no cant do that, cant replace the phone, need insurance!!!” and im like wth!? i was not about to NOT have a phone!!! cuz i had no insurance and i wanted that phone shooot i payed 100 dollars for it. so i called sprint customer care nd dey was like im sorry cant do anything BUT theres this one little thing sprint DOSENT want you to know about because they want yu to buy a new phone; its called A WARRANTY. it comes on all lg phones automatically.so this one sprint customer care lady finally told me about it ; she was really nice
well adding on i was soooo mad lol that i finally got connected to LG and lg is REQUIRED to fix the phone if you have had it for under a year; and there is no water damage ; they will fix it ; even if you have no insurance 
)))) my heart was soooo happy! lol and i know its hard to go through all that sprint mombo jumbo so heres the number to lg and just press 4 for other once the little voice operated lady comes on and then you will connected with a person;tell them and just mail it in and it’ll come back in uh 10 days buh hey! its better than permanetly having no phone at all!! they mail the exact same phone you had to you brand new free of charge no money no shipping and handling FREE. =]] 1800-793-8896 goodluck ppl!!!!!!!! you can call to check when they receive it, they keep u updated =] they got mines on the 9th and they sed i wont have it till the 23rd buh i will have it! yay! goodluck!
basically iM 16 have this phone in white.. i thought it was great after 2 months till it decided not to want to charge i was omg seriously? AND I LOVE THIS PHONE!! so i had to get a new charger.. great that problem fixed.. then about 2 months later which keeping in mind i’d only had it for 4 months i dropped it on tile floor and i picked it up and the whole screen was white and all messed up.so ofcourse i went to sprint and they guy was makin me so mad!!! he was like †no cant do that, cant replace the phone, need insurance!!!†and im like wth!? i was not about to NOT have a phone!!! cuz i had no insurance and i wanted that phone shooot i payed 100 dollars for it. so i called sprint customer care nd dey was like im sorry cant do anything BUT theres this one little thing sprint DOSENT want you to know about because they want yu to buy a new phone; its called A WARRANTY. it comes on all lg phones automatically.so this one sprint customer care lady finally told me about it ; she was really nice well adding on i was soooo mad lol that i finally got connected to LG and lg is REQUIRED to fix the phone if you have had it for under a year; and there is no water damage ; they will fix it ; even if you have no insurance
)))) my heart was soooo happy! lol and i know its hard to go through all that sprint mombo jumbo so heres the number to lg and just press 4 for other once the little voice operated lady comes on and then you will connected with a person;tell them and just mail it in and it’ll come back in uh 10 days buh hey! its better than permanetly having no phone at all!! they mail the exact same phone you had to you brand new free of charge no money no shipping and handling FREE. =]] 1800-793-8896 goodluck ppl!!!!!!!! you can call to check when they receive it, they keep u updated =] they got mines on the 9th and they sed i wont have it till the 23rd buh i will have it! yay! goodluck!
Warranty covers malfunctions do to manufacturers defcts, not when you go around dropping you’r phone. You caused the damage to it, why would they replace it. Well DA. You sound redicilous. Buy you’r self a leather case, it will protect you’r phone from shock and damage. I bet you didn’t tell them you dropped it, you probably just told them the screen was white.
To bull shit,
You must work for LG ,I ,didn’t drop the phone but I got a new phone anyway so you sound redicilous,all of this is after the fact. I see you think you have ESP or sonething,I bet you’re an ass hole now warranty that. You sound like an old girl friend ,saw my name and wanted to reach out…………..BYE
Dewey shut up, I wasn’t talking to you. I was talking to Chante. Don’t need you’r input, when it wasn’t directed to you OK?
look you rude ass man! i told them i dropped it and guess the fuc what u dumbass they fixed it so shut the fuck up, i rly dont have time for ignorance.
i was tryna help yur dumb ass; yu aint gotta be rude. ughhh stupid people
you know what? i don’t know why you feel the need to be rude buh it was very uncalled for. and yu kno what it was appropiate for dewey to step in. thank you dewey. i was only trying to help yu asshole; go drink a cold tall glass of water nd chill the fuck out. goodbye
Help me for what?? I’ve helped people here through Emails fix their phones. Yoou’re too stupid to help any one. How was I rude anymay?????????????????? NO, don’t answer that, it will probably be another useless no mind comment like the last 3 that came out of you. It is you who is rude.
uhm, can the people from sprint fix it?
or do i have to get a new phone.
Samantha what’s wrong with you’r phone? In some cases, if you remove the battery, wait a minute and replace, will re set you’r phone. Nothing will be erased but perhaps it will boot up normally. Sometimes, if there is a problem with the battery, it will also make you’r phone behave strange. Please describe what you’r phone is doing. Thanks
I’ve had my phone since July 2007. My phone JUST recently half of the screen went black, one fourth is a messed up part of the screen saver, and the other fourth is a fuzzy Tv-like thing. It’s really weird, i cant read anything, i can only type in a phone number without seeing the number on the screen, so i can call people. How can this be fixed? I have no warranty, and cannot afford a new phone. Where can i get it repaired? Preferrably for free?
Contact me at emmybear316@gmail.com please!!
I have 2 of these phones-1 for my 14 yr old and one for myself- so far (In the one year we’ve had them) my daughters had to be replaced once because the (crappy made) tab which you plug the charger onto broke- now the refurb phone they gave her has the same issue 4 months after… they need to better design these charger ports- let alone all the other issues..so now I have to swap batteries when mine is charged, so she can use it-then charge the dead one in mine-what a P.I.T.A. !!
alright i got the lg rumor about 3 or 4 months ago and it has multiple of problems, 1st it was the phone would just turn off randomly, then it was the keyboard it just stopped working!!!! then it looses its memory. and the final problem is that it is loosing battery life. i mean i have done nothing to the phone i just dont know why its doing all these things. im going to my insurance company to get a free new 1 but i already know all this is gunna happen again!!! does any1 no why this is happening?? i think its the software
I have two of these phones. One is green and just over a year old and one is about 8 months old. Both of these phones have issues. The green one shuts off ALL the time by itself. People complain to me all the time that they have been trying to call me and I do not get missed calls when I have service. The white phone has issues with charging and you have to make sure the charger is sitting jsut perfect for it to work. It in not the actual charger but the port where you charge because I have tried different chargers and still have the same issue. TODAY, the qwerty keyboard stopped working on the white phone. I have had it with these phones. The thing is…whether or not they replace them, I will still have to repay for all the ringtones that I have purchased because you can not transfer ringtones. ALL and ALL, I think that Sprint’s phones and service is crap. The only reason I stay is because I have a VERY good plan and no other phone company can beat it.
I’ve had my rumor since about November 2007. It was very good, but until recently it’s started to act up. I would have it in my pocket and the screen would be locked and everything. Then, when I would reach down to get it, i would press the buttons and nothing came up….it turned off by itself, WHEN IT WAS FULLY CHARGED.
Then, this has also just recently started to happen…I would go to plug the charger into the slot, and it would stay for a few seconds, but then, if i moved it and inch, it would fall out (When i first got the charger it was nice and tight…and would stay in.)
Ok i gotta admit, i do have a “dropping my phone problem” and at first nothing would happen to it. But lately, if i drop it, it would shut off……COMPLETELY.
Also, i have the “MY PHONE’S SCREEN TURNS COMPLETELY WHITE ISSUE TO.” Which it has done a couple times.
So, about an hour ago, i dropped my phone in the toilet (tehe) i was completely freaking out, but i just set it out and let it dry. Hopefully it’s ok, i dont really know, but maybe this is a good excuse to get a new one! =]
People with charge issues. Do you check to see when you plug in the charger that the arrow is pointing up side is going in to the phone, or do you just plug it in any which way? Do you force it in or gently wiggle it in. We all know the plug ins are a little tight. Honestly, if you keep droping the phone and droping it in the toilet are just plain stupid. Gee what’s wrong with my phone? I have an LG rumor had it for a very long time. It works wonderful. Never have any issues with it, but then I never drop it, or in the toilet. Maybe stick it in the microwave, or run it over a few times it will work better ha?
well…my phone jus recently started ackin up 2…i got it last july and only used it for about a month. then i got a new phone…now in march i got this turned on….
but it turns off randomly. and the keyboard track is messd up. the battery doesn’t last long and while im on the phone with someone, the screen looks like i jus turned the phone on! so i think the other person has hung up on meh and really hasnt!
Are you serious. I got this phone less than a year ago and have had to have it shipped back only to have a new, still faulty version of the phone sent to me. SUCH a hassle! I have to deal with sprints customer service team on a regular bases about this. And now, the most recent green lg rumor 3g phone they sent me has started randomly turning itself off for no apparent reason. Also, if anyone calls, texts, or leaves a voicemail, the phone starts incesintly beeping at me about every 20 seconds until I clear my history (and no, this is not a setting that you can turn off, it is a fault in the phone). The first version I had would not play music even after I took it to the repair shop, so they sent me a new one that played music but had even more severe issues than the first. ABSOLUTELY do not get this phone, horrible experiences. Thanks god I have insurance on this phone (even still they have charged me $50 for every new phone hey have sent me; I am definitely changing service providers after this abhorrent experience.
P.S. I just got off the phone with customer support where they told me the only thing they could do was send me another one of the same faulty phones. Wow, who sends you a faulty phone 3 times and then says the only thing they can do is send you a 4th. I will be sooo happy when my service is up.
I have the LG Rumor phone since May of 2008. I’ve always had trouble charging my phone with the charger, I thought maybe I had bent a prong (without knowing)or something, but after reading these reviews I see that it must be a problem with the phone. I have to set my phone just right to get it to charge, which is a pain.
Also, it has been shutting off all by itself for no reason. I can be talking on the phone and it will power off…
I’m taking it in today to Sprint to see what they can do.
i got the rumor in about august 2008; i went to radio shack instead of the sprint store because of the hugeeee lines. but when i went to radio shack they were having an aamzing deal! it was 50 dollars and then you get a 50 doolar rebate (so it was basically free.) My mom and i were extatic and went and bought it. a few months later we never receieved the rebate but instead a bill for 200 dollars. my mom spent about 12 hours on the phone all together talking to different sprint departments on the phone and then just payed for it. then my phone broke because it could not charger. i sent it and had to wait a little over a month to get a new one ( they did not give me a replacement phone i had to use my sisters old one and i WAS charger for all that service.) now my NEW sprint rumor turns off randomly and i get my texts like 3 hours later (regardless of service.) my blue tooth doesnt work and when i talk to someone it sometimes goes to the home screen instead of the calling menu. i hate sprint so much and i wish we could leave.
I got the rumor july 2008. it was alright until sunday when the screen started to get all messed up, it would do all kinds of crazy things, then i would get the white screen. i called sprint and they told me that i had to add the insurance for $7 a month to get a new phone shipped to me so i did. then i realized it’s under a year, the warranty should still be good so i removed it after they shipped the phone, the customer service lady did not understand what i was saying at all. if it weren’t for sprints international plan i would have bought out a long time ago. i swear their phones are built to last 1 year max. i’ve had this plan for three years and i’m going onto my 4th phone
the rumor really suck thees always problems with it. When i charge my phone the battery dies quickly
Yo. ******** guy.
The word “your” doesn’t have an apostrophe.
“You’re” does, as in, you are. Note the “e” after the “r”.
“Your” means belonging to. “You’r” is poor grammar.
Just like you want to help everyone one here (even though they’re all a-holes), I wanted to help you and help rid the world of people that spell like you do too.
What, you have nothing better to do so you had to reply about my grammar? I didn’t say I wanted to help every one on here. I said I have helped people on here fix some issues with their phone. Go suck an egg moron, maybe you should check your grammar too. Besides, I haven;t been here for a while and didn’t plan on coming back. Go do something constructive.
The phone keeps beeping as if there is an alert on it but there is no alert on the phone. Aggravating. Anyone have any ideas how to stop this.
pmm try shutting off your message reminder if this doesn’t work, pull out battery wait a couple of minutes replace turn on phone.
when ever i try to down load new ringer it says get new handler. when i try to get new handler it says network error
WOW! So much negativity! I am surprised. I’ve had the LG Rumor (green) since a few weeks before Chrismas. I adore it. Never ever had a problem. I love Sprint, and I’m on a family unlimited data and text plan. It works great. I don’t know why people are saying they’re blocked from downloading ringtones from sites other than Sprint’s, because that’s not the case with my phone. I go to funformobile.com daily from my phone and download whatever ringtones I want for FREE! I love this phone. I’m sixteen, so I text a lot, and have to have easy access so I can text easily in school (have to keep it hidden while I text, because we aren’t supposed to have phones out) and this phone is awesome. My biggest problem is that I don’t get Sprint TV, but I don’t really care. I would have preferred the green Palm Centro, but I am fine with my Rumor.
Good luck with all your problems!
well first of all my screen sometimes wont even come on. an when i want to send a message i have to just take a chance at wat im going to write. and sometimes its not even wat i want to say. yah ive dropped my phone like im sure many of us have but after reading sum of these reveiws, thats not the reason all of this is happening
I just got the LG Rumor phone yesterday and i haven’t done anything that should harm it, but the screen went half black and the other half has like 2 different halfs and the half on the top is colorful and the other half on the bottom is gray and black lines. I HATE my LG Rumor!!!!!!!
I love my rumor and I love Lg phones. I have had it for about a year now and really don’t have any problems with it. When i first got it, I had problems with texting (had to resend texts several times but I don’t have that problem anymore). My last phone was the lg fusic (didn’t have any problems with that one either.) Now that I’m getting rid of sprint (going to verizon) i’m getting the lg voyager
.
I would like to start by saying that this RUMOR phone has been a night mare since I got it, I have 2 of them one’s my daughters and one is mine, and I have had to send my daughters back, of course they charged me $50.00 to replace it and what do we carry insurance for? so they get $7.00 a month plus the $50.00 to send it back to get another one of the same junk quality they won’t replace it with something of better quality NO you get the same crappy phone back, And were still having the same problem as so many of the complaints are the same Phone shuts off for no reason, having to take the battery off to shut phone down because it freezes up and im always losing signal and drop calls, you report and all they tell you is, we can replace the phone but that you will be billed for it, I AM SO SICK AND TIRED OF SPRINTS EXCUSES THEY NEED TO TAKE A STEP UP AND ADMIT THERE ARE PROBLEMS WITH THESES PHONES AND START REPLACING AT THERE EXPENSE I AM TIRED OF SENDING THEM $ 50.00 AND SO TIRED OF PAYING FOR INSURANCE THAT HMM IS SUPPOSE TO TAKE CARE OF THE PROBLEMS THAT ARISE, AND I AM TIRED OF THER CUSTOMER SERVICE ATTITUDES LIKE OH WERE SORRY WE DIDN’T REALIZE THERE WAS A PROBLEM, (YEAH RIGHT) THEY JUST WANT TO TAKE OUR MONEY AND GIVE US POOR SERVICE BECAUSE THEY KNOW WILL TAKE IT WELL SPRINT WHEN MY CONTRACT IS UP I WONT BE YOUR CUSTOMER IM TIRED OF YOUR LIES AND NOT LIVING UP TO YOUR STANDARDS WE HAVE TO FOLLOW YOUR CONTRACTS WHY DON’T YOU LIVE UP TO YOUR CONTRACTS AND PROVIDE BETTER SERVICE AND START LOOKING INTO THESE RUMOR PHONES THAT YOU SAY YOU DON’T KNOW ANYTHING ABOUT AND PLEASE EXPLAIN TO US WHY WE HAVE TO PAY TO RECEIVE A NEW PHONE AND PAY YOU INSURANCE ISN’T THAT WHY WE HAVE INSURANCE TO COVER OUR PHONES NO WE SEND YOU $50 SO YOU CAN MAKE A PROFIT THAT’S ALL.. WELL YOUR RUMOR PHONES SUCK AND I AM TIRED OF YOUR EXCUSES WHY DON’T YOU START LISTENING TO YOUR CUSTOMERS THAT ARE KEEPING YOU IN BUSINESS AND STOP SITTING ON YOUR BUTTS AND DOING NOTHING FOR US. I WANT SOMETHING DONE WITH MY 2 RUMOR PHONES AND ALL THE INCONVEINCE OF HAVING PHONES THAT DON’T WORK PROPERLY AT YOUR EXPENSE AND NOT MINE.. THIS IS CRAZY THAT YOU HAVE THIS MANY COMPLAINTS AND YOUR STILL NOT DOING ANYTHING ABOUT IT.
The screen on my Rumor has gone bad and the phone has not been dropped and has had no other impact. Only the very botom of the screen visible, just enough to see the last row of contacts or whatever is on the screen. It looks almost like it has a crack going across it but there is no crack or physical damage on the outside.
Anyone have an idea what may have caused this?
yeahh i had a rumor..and i went through like 3 chargers! then i had to get another phone ordered because the charger part in the phone was messed up! now i got the new one. i had that phone for about 3 months and now the same problem with the first one happened with this one! ughhh, i hate the rumor!
Ok well i’ve had my phone since march of 08 and i’m on my fourth phone. I have insurance, and even though I’ve switched phones, I’ve kept the same charger. Now, recently, this phone I have had for about six months has not been charging…..I just wanted to know if there was a way to fix this before contacting sprint and/or getting a new phone?
Ok, so I purchased my Rumor in October 2008, so I’ve had it for a little while. But recently its been having some minor problems, i.e, the contacts wont load for a few minutes, I have to click “Send” multiple times to sent a text message, and I recieve messages hours after my friends claim they sent me them etc. So I figured, oh its not that bad, just annoying and I kind of let it go. But last night, I charged it just like I do every night, and when I woke up the screen was white -_- The audio works perfectly fine, but nothing on the screen is showing… It actually looks like its cracked on the inside. I have no pets or anything, and it didnt fall anywhere.. Umm, help?
Also, if I bring this to a Sprint Store, would this count as a replacement?
And could I exchange it for the Samsung Instict?
you can’t get the phone exchanged for an instinct and my phone has a different problem than most of the comments i’ve read……sometimes my keyboard will work sometimes it won’t and sometimes my message won’t send even if i hit re-send six or seven times i have to completely type a new message and send it…….i can’t get a new phone until November 2010 so i’m stuck with this crappy phone for another year and three months…..i’ve already replaced it once because it would not charge (it was a manufacturer defect; the port from the charger to the battery was loose) and have had it taken in to be repaired one other time because the phone would turn off in the middle of a call or typing a message…like some of the others my phone will randomly connect to the internet which is annoying because i have to use T9 and i’ll be in the middle of a word and ill have to erase what i had typed and completely re-type the word. this is my second phone with my first one being a razor and i’d go back to my razor if i could
this phone truly is a nightmare.
i started off with the green lg rumor, which i hardly had any problems with for about 6 months, save for it randomly shutting off during texts or when i slid it open to respond to a text. last month, i ran into problems charging it. i still had the original charger that came with the phone, so i thought maybe if i got a new one the problem would be solved.
not so.
the charger port came loose (not only did it come loose, it came out completely.) which, the technician at sprint informed me is apparently a ‘common’ problem in this phone. as it’s a manufacturing defect, or whatever you want to call it, sprint refused to repair or replace the phone in store, so i had to send it to lg, who had it for over a month. and, when i finally get it back, i’m feeling rather complacent because i figured that it would be clear sailing ahead, just me and my lime green lg rumor……..
WRONG!
about a week later, the same thing happened again. so, again, i went to the spring store and expressed some displeasure. this time, they replaced the phone on site, despite it apparently being against protocol, and now i’m stuck with an ugly blue one. so, you’d think, with a free new rumor i’d be happy..
WRONG AGAIN!
i’ve had the blue rumor for, oh, about a week.. and this very morning i awake to find that the charger had slipped out of my phone……. WITH THE CHARGER PORT PRISTINELY ATTACHED.
avoid getting this phone at all cost. even if it’s free… you truly get what you pay for. and having such bad experiences with this phone has made me wary of the rumor2, so i’m going in a completely different direction and opting for either the sanyo scp-2700 or the lg lotus… wish me luck.
I have had the LG LX 260 for less than a year. I have had one battery change and two car chargers. The charger is constantly slipping out of the phone no matter which one I use. Also , the battery is always getting HOT. I use only Sprint chargers! The newest thing is that the phone will shut off at random, usually when I close the slide but not always. I can’t wait to get rid of this piece of crap.
Brandon, one of our Rumor phones did the same thing and it was an EXTRA and not even being used! It looked like the screen melted down from the top right corner inward… the bottom left was still visible and the ohone still worked but you just couldnt see the screen!! I also got mine in October 2008, it worked OK at first but now it really stinks and I cannot wait to get something else. I will pay extra for a decent phone if I have to.
Worst phone Sprint has ever made. I’ve had about 5 rumors throughout this whole year. The first one, my screen went completely white and you could hardly tell what the screen looked like when it went back to normal. I got a new one, and the charging port broke. So for the mean time, i had a used one. Which was still broken! So i waited a week later and i got a new one. The keyboard keys didn’t work at all. None of them did. So i went back to the sprint store yelling and complaining and they said they’d give me a new one. They did, and the one i currently have, the charging port broke. No, it’s not the charger. I got a new charger and everything. This phone is a piece of garbage.
i have an lg rumour and i bough a 4gig micro sd card for it and when i insert the sd card the phone it freezes and when i take it out it work fine can u guys give some help with this? i would really be thankfull.
DONT BUY THIS PHONE!!!! And if your Rumor isnt giving you problems yet, just wait. It will, i promise. The screen will randomly go black so you have to hold a button down just to see what youre doing. Then itll turn off and on randomly. (mines up to about 15-20 times an hour) makes it almost impossible to text or complete a phone call. same thing happened to my brothers. Just a terrible phone overall. You will regret wasting your money on it. Getting mad just talking about it actually.
Stay away from this phone! Stay away from Sprint! All you’ll do is waste your time and money.
well i took my phne to sprint and it turns out that thereason my rumor was messing upw as because it had water damage. Idk how but it did. Oh well. I switched numbers from a phone that we were not using and got a blackbrry curve. so far its been a good phone but it locked u[p once because i pressed the wrong button on the password and erased all my numbers and notes and all the necceities
Re: Cody Yep that’s what they want you to believe! My husband went swimming with his Samsung and it still works, my son dropped his Samsung in his glass of Mt. Dew and it still works if you haven’t obviously gotten it wet it should still work if it’s of any quality—–which it’s NOT!!!!
ohk so ive gone threw about like a bazillion of these phone and they suck. like they seriously have to fix the problem or just not even put it out to be sold anymore. and it keeps turning on and off and i lose battery bars everytime i go to text and the keybored doesnt even work. the rumor is a horrible phone.
Im pretty sure that this phone does not debug itself when kets are hit on start up see I have LG by virgin mobile i think it on activates on the version of this phone by sprint I have no problems at all with mine try getting one by virgin mobile see what happens Ive droped mine threw it hit the battery out stepped on it drop it on gravel and its stilll good
Ok here we go again… either my keys were not working or the screen froze… I tried to unlock the phone with the BACK button and it didnt do anything… anyone who says there is nothing wrong with these phones is crazy. Oh and my phone charger will not stay connected… joy of joys.
Oh and Sam, my phone turns off randomly also.
my charger port broke and my battery drains sooo unbelievabally fast.
ohk so ive gone threw about like a bazillion of these phone and they suck. like they seriously have to fix the problem or just not even put it out to be sold anymore. and it keeps turning on and off and i lose battery bars everytime i go to text and the keybored doesnt even work. the rumor is a horrible phone.
SOOO TRUE!
Kacie, I am on my 2nd battery because the first one used to overheat and then eventually it wouldnt charge anymore… and my charger is ALWAYS slipping out.
I got a new charger and everything. My charger port is the thing that broke. If you look up Manufacturer defects on LG Rumor, on google, then if it’s listed they have to fix it for free i believe.
Same here. i have sooo many contacts. then my friends are always giving out the number 8108342792 to other ppl. which is my nmber, so i get lots of texts and the battery then drains.
makes me sooo angryy.
im really upset, cmon i mean im a girl all i ever do is textt!
yeah my texts dont get sent sometimes which is really annoying… and I am on car charger#3.
wow. i hate this phone. i want a new one but i dont have a job! loll
I had no idea there were so many problems with this phone. I bought two of them at the same time because there was a rebate where you get the second phone free; however, I missed the deadline to send the rebate form so I paid full price for the second phone (which p**ses me off to this day!). The deadline was like a week or so after I got the phone – and they didn’t tell me this – I found it in some fine print on the rebate form. URG.
So onto my issues with the phones… We haven’t had the phones for a year yet and my daughter’s phone is completely broken. It started dialing random numbers when she was and even when she was not trying to do something with the phone. She wouldn’t even be using the phone and she’d catch that it had called somewhere. The buttons weren’t working – she’d press the button for one thing and it would do something completely different. She couldn’t access anything because of this. Basically… the phone went berzerk on her. Now it won’t even turn on.
Admittedly, I haven’t had as many problems with mine (as I’m knocking on wood!!). However, for several months now, usually every time I’m trying to type a text, my phone will shut off in the middle of the text. I get SO frustrated typing the same text OVER and OVER again because it doesn’t save it or anything. Just POOF…. it’s gone.
The reason I’m writing into this forum is because I called Sprint about this… my phone IS under warranty… and they sent me what I thought were going to be two new phones, only to receive two REFURBISHED phones. I don’t want this crap! I wanted two NEW phones.
Am I wrong/asking too much?
HAS ANYONE CONSIDERED FILING A CLASS ACTION LAWSUIT? I don’t know what all is involved but I’m thinking this would be a real good idea, and we CERTAINLY have enough people and grounds for the lawsuit.
ANYONE?
I’m right with you on this. I’ve suggested it before, but am not sure what is involved. Too bad there isn’t an attorney out there who has this phone. I tell everyone I know about this crappy phone and the way Sprint handles it. I will never buy another LG product again!
I would be in on a class action lawsuit for sure.
One thing that I think makes this even worse is that I am the only one in our family that is having such problems with this phone! We purchased 4 last year when they had the 2 for 1 deal and mine is the only one that is bad. Go figure!
hahah. that suxx butt.
ughhhh i just bought this phone off ebay bc it was the cheapest phone i could find for sprint with qwerty keyboard. its been 3 days and it won’t vibrate anymore. i’ve read complaint after complaint after complaint (i’ve been sitting here for probably an hour reading all of these) and so i’m just waiting for the rest of this stuff to start snowballing. anyone else experiencing a perfectly fine phone other than the vibrator not working?
uggghhh. i have the exact same problem as a LOT of you.
okay so i’ve dropped my phone a lot. and a lot of people do. &i got this phone about a year ago & about 9 months ago the qwerty keyboard has completely stopped working. it only works occasionally, maybe about twice a month, and for a day at most, and then it freezes up again!!! and NOW all it wants to do is turn on and off and on and off again and againnn!!! and it’s blinking white! i also can’t call or text anyone, or press any buttons or it will startt spazzing out againn. im sooo sick of this.
I couldn’t help but notice, most of you are with Sprint. I have an Lg Rumor had it for months and it works great. But, I am not with Sprint. Maybe, it’s Sprint handing out crapy Rumors to their customers. HMM interesting.
I have the lg rumor and I’ve had to replace it 3x already. Now i’m going to try the new LG2. Hopefully this one works better.
I have the LG Rumor and my problem isn’t that the memory gets erased, it’s that the CHARGERS are TERRIBLE.
I bought 4 of these horrible phones. Sprint had the buy one get one offer. My family had them for about 6 weeks when things went sour. The keyboards locked up, random connects to internet, shuts off during phone call, and sends the text messages 2-3 times. I am very dissatisfied with these phones. I think sprint knew what they were doing with the offer of buy one get one. They wanted to get rid of them as fast as possible. How many people haven’t reported problems but just ignored it or paid for a different phone. I have had these replaced twice. They sent me “refurbished” phones. These did not work either so they sent me another round. Don’t purchase these. If you already have them fight sprint hard to give you a phone that will work and not another rumor.
Had no problem with this phone until I changed carriers now the keyboard will not work
I had the lg rumor for about 7 months now and then all the sudden one day the screen started going blank at kept turning off and flashing rapidly
sprint sucks
I HATE MY LG RUMOR!!! The screen randomly blinks, the vibrate stopped, it randomly shuts off, and now, I can’t make calls or texts or anything and Sprint won’t do crap about it, and as soon as my contract is over, I am switching service.
Loved this phone for two years untill recently when it kept turning off on it’s own. I just ignored that and assumed that it was because the battery was getting old. But then last night it like spazzed out so I rebooted it then when I turned it on all my pictures, texts, contacts and everything else were gone and it had the message “SERVICE REQUIRED”. Also it always had issues with charging but I always thought it was the charger until reading these reviews.
k, what the hell..
i’m not with “spirt” it’s bell.. but it’s the same phone..
but.. i’ll send a text message, and it will send a billion duplicates to that person.. but it won’t let me recieve a text that they send back till 20-30 minutes later.. what the hell is going on?
My wife and I have had these phones since October 2008 when we got our renewal incentive. My wife has a lime green one and I have a black/blue one. For the first 10 months it was smooth sailing but my phone started doing the infamous shut-off whenever it wants to. It was absolutely the worst time for it to start acting up because we were in the middle of buying a house and I constanly missed calls from my realtor and broker. Though it is annoying, it does not do it during calls or texts, only when it sits or is in my pocket. I do keep the key lock on all the time. If it’s on the charger it won’t shut off, so if I’m at home not calling/texting, it’s plugged in.
Also, my Rumor is always trying to connect to the internet. Numerous times I have manually went to the settings and turned the data off, but it still connects. I have been in mid-text and it just starts connecting to whatever. I have seen almost $100 worth of casual data charges, yet I never use any type of data features on my phone. I call, text, and listen to some, horrible quality, music.
Now the screen on my wife’s phone keeps blacking out. She has yet to experience any random shut down but she is constanly texting and dialing blind. I’m curious if she is experiencing this because she uses the QWERTY keyboard all the time. I never use the keyboard; fingers aren’t small enough, heh. So my phone sees less screen flipping.
That’s the extent of our problems and compared to a lot of the above complaints we aren’t doing bad . . . yet. No shutting off mid call or text and our chargers and batteries are on par.
Anyways, I really didn’t want to dish out $100 for both of us to claim our phones under Asurion but it looked like it was only gonna get worse so right before I claimed I decided to research other complaints and stumbled upon a long list of dissatisfied customers.
Hearing about how everyone is recieving refurbished Rumors, or new ones that eventually act up again, I decided to hold of on sending Asurion my $100 just to go full circle. It also looks like everyone is getting nowhere with calling LG or Sprint and I really don’t want to spend hours on my phone trying to get past a road block (that’s if my phone stays on that long).
I’m a 3 year Sprint customer who has never had a late payment or issue with Sprint. I get a 23% discount on my bill through my employer so that is keeping me from wanting to ditch my provider, plus I honestly haven’t had any issues with their service and my phone never loses reception . . . when its on.
I’ve come to the conclusion that LG made a crappy phone and is too proud or ashamed to admit it, and neither LG or Sprint can afford to address the mass amount of people that jumped into the cheap and appealing phone. This will be our first and last LG. When we get our $8,000 tax credit, we will just dish out the money to upgrade to a well recieved phone. If our phones totally crap out by then, we will just see if Sprint will reactivated our old Sanyo Katanas, which were still rocking after 2 years of abuse.
We’ll see . . .
Oh goodness, my phone broke today. It won’t charge no more even if i put it in different positions.
My rumor has so many problems! I have had about 15 replacements in under a year! First the screen went completely white…next, the keyboard stopped working….after that my buttons didnt work…..i lost track of all the problems after that. It is crazy! and now the sprint store is telling me that they wont give another replacement. I have never dropped my phone and this is what i get?!?!?
my phone is 1 years old and my phone will not charge and now i have a dead phone in my case npw what if i need to reach some body and i cant di it because my phones dead and that makes me so angry, now this has been goin on sine 2 or 3 months and its having a hard time charging and i need to do things that i have to do with my phone, now can soemone tell me what to do do i need to swicth my phone or my charger
THIS PHONE IS A FUCKIN PIECE OF SHIT SORRY FOR THE PROFANITY BUT IM PISSED
Had my LG Rumor 2 for 2 months and it calls on its own and the Blue Tooth quits working . And now won’t work at all any more!
I have three of these POS phones. One keyborad no longer works & the screen goes kablooey (this one also shuts itself off at random), one charging port has recently died (this phone also had tons of issues that eventually required a new battery to purchased for no apparent reason), and the third one (mine) has been treated gently but often has to be reset. I contacted Sprint to see what options there were—–NONE. But you are elegible for an upgrade…blah blah blah. Might be worth it to pay the termination fee for four lines and get out from under this crappy company, crayyp customer service, and crappy products.
I bought a rumor 2 with the whole extend your contract for 2 year deal….. well what a deal after less than 6months my rumor 2 is not working. The screen freezes, you cannot slide the phone because the images were distorted, and now that i have become familiar with the menu inside and out i can take 10 minutes to try to send a text message. what a pos! and everywhere wants to charge e to replace it !!!!! lg is a scam and so is sprint for selling a pos product! My family is selling their shares and we are cancelling our contracts from both sprint and nextel since they are just con artists with bad products… no integrity what so ever!
i had the lg rumour, and im just wondering, if anybody else had a problem with the terrible quality of the chargers? i went through 3 chargers (it came with 2 1 home charger and 1 car charger which could also be used as a home one) and i had to purchase another one after because the part where the charger plugs into the phone broke inside of the phone. and no i dont throw it around or anything stupid when it charges. just curious if anybody else had the same problem?
Same problems here in Canada. After two weeks the phone would shut off randomly. Then it would shut off in the middle of texting. After three weeks the screen went white with thin horizontal lines showing. It also had a small black mark at the bottom of the screen. Brought the phone back to the Best Buy store where it was purchased and told them about the problems. I was told by some little condesending piss ass department manager that the phone was dropped and that’s what caused the black mark on the screen and because of that he couldn’t exchange or refund me. The phone was not dropped. The black mark which he called a bleeding screen was the last of many other issues with the phone. Called LG and I was told that I have to call my prvider which is Virgin Mobile. Did that and Virgin said that they will send the phone to LG for evaluation. After reading all the complaints on this site and so many other sites I know that LG will not do anything. My fight is with BestBuy. They sold the phone and after only three weeks I feel that they have the duty to make it right. Not wanting to deal with the cell phone department manager anymore I went to the store manager and complained about the way his staff was handling this problem. Still awaiting to hear from the store manager who said he’ll do something. This BestBuy is in Quebec and if nothing is done they will definatly loose me and as many people I could spread this to as a customer. Paid $100 for this LG Rumor and it’s now useless. Right now it’s not the money that’s bugging me, it’s the principal that this store does not stand behind the products they sell!
Wow this phone is horrible i hate it my phone was charging and all of a sudden it said error ans somethiung else idk wht but plz help!!
Woke up this morning to no alarm. The phone will ring, but the alarms will not work!! I know its only a matter of time before I have more issues with this phone.
I’m on my fourth rumor in about a hear. I keep having the same problems, either with the phone randomly turning off about every 5 minutes or the keyboard not working again. I’m about to be on my 5th because the keyboard has, once again, stopped working. I take good care of my phones and there’s absolutely no reason for this to keep happening. I also think it’s awful that I keep having the same problems again and again and Sprint offers to order me a new one of the phone… they’re already giving out the Rumor 2 practically for free, yet they keep giving me this one and saying “if you have any further problems bring it in and we’ll check up on it.” This time when I go in I’m giving them a piece of my mind… there’s no reason to have 5 of the same phone in a year when I’m paying so much for their awful plans anyway.
Hey if anybody knows how to save ringtones on the Rumor, hit me up. Like I got the file on my computer and I got the cord and the memory card but it wont let me save stuff to the phone, just the memory card. Hit me back if u know anything, my email is Kingkevan92@yahoo.com .
Im thinking of asking my mom 4 a new phone. This phone sucks d**k.
Haha, I Have An LG Rumor, And Yeah, I’ve Been Having Glitches. If I Get A Lot Of Texts At The Same Time My Phone Just Turns Off. And Once I Turned It Back On And The Screen Was All White. So I Just Took Off The Battery And Charged It. The Rumor Really Sucks, I Already Had 7 LG Rumors.
I was using my LG Rumor today and then the screen went all white on me with two black spots on it and i never dropped it in my life. I’m thinking about getting the LG Rumor 2 maybe it will be a bit better then the LG rumor its self.
ok-i got this phone less than 3 weeks ago, on virgin mobile, and its not working anymore, either. i have had lg phones for 3+ years, and this is the only one ive had problems with.
when i turn it on, it says hello on the screen, as usual, but wont do anything past that. it falls asleep too, so that shows that it still has some working components. i am just mad because i had written about 3 chapters in their notepad tool, because i am a writer. i thought it was a marvolus phone until this happened. i hope they fix this, and give us all new replacements, a new phone worth the same, or our money back-we deserve it, am i right?
and ive had the rumor2, it has the same problems… dont get it!
my lg rumor shut down itself 30 times a day. i am missing important calls. spring tell me to fix it on my own cost for their problem. what a joke, i have to live with it for now. can’t wait for my contract to expire, just a few months. byebye spring!
i try to turn on mine but the scrren is white and nothing happens. when it does work though the image is either fuzzy or just flipped upside down. im not sure what to do with it.
mine will turn off randomly when ever im in the middle of a text message or just randomly when its on my table or in my pocket. does this happen to anyone else??
Aleigha– mine does that ALL the time, once in about a minute it shut off 5 TIMES. It is very aggravating and there is no pattern to it its totally random.
I was having trouble charging all 3 phone. Then my son was looking at the battery and all 3 have hair line cracks in the same place. So they are not holding a charge. I am going to take all 3 to have the batteried replaced. I hope it helps.
well yesterday i dropped my rumor in water and it worked for like 5seconds now everytime i turn it on the screen is either up-side-down or backwards i dried it off and everything ,nor only that the full keyboard sucks!!!!it is so slow at typing and barly works even the first day i got it and i have had it abt 4 mounths now.any help??!!
My rumor lg broke on me. I barely drop it then all of a sudden the screen started flashing and then it went to a white screen. I can’t tell who’s calling me. I don’t know when I have a miss call and I don’t have insurance on it so I down graded to a sprint katana that I’ve got for maybe a 5 to 6 months now which I really regret but at this time I have to down grade sighs. My contract will be over in June of 2010. Is there a way to fix my rumor?
yea i have the LG Rumor 2 and today the screen started to go crazy. i thought i was hallucinating or something but the screen becomes gray and theres static lines and it freezes. Just started doin that today. Its been fine thus far. I am in need of a new, better phone. I hate this phone.
I have had my Rumour 2 for 3 months. The company, after reading all this, must know of a major issue. My battery is fully charged but it started doing strange things, like when I opened it the screen didn’t change and the internet froze. Then the phone went completely dead. It will not do anything. The phone company doesn’t answer it’s e-mails.
What bugs me is that this is an issue they have known about for a long time and they are still selling the phones. Anyone for a class action suit? I just spent over $100.00 on a worthless phone.
The screen is too small as well. Virgin Mobile has them on sale.
I contacted the NH Attorney General of NH and the FCC today. I want to sue these people.
My phone is completely blank except Grey screen and CHARGING on it. It does say when battery is fully charged. So I have a $129.99 battery charger.
I was told by at least 3 people today (I have their names and ID numbers) That Virgin Mobile was aware of this issue and made a conscious decision to keep these fundamentally flawed phones on the market. They are STILL being sold in Best Buy, many other places and on line by Virgin Mobile at a cut-rate of $99.99. I had sent them 5 e-mails and they responded to none.
The manager indicated that they would send me another Rumour 2, which is already flawed and will not last, but they will NOT send me a phone of comparable value. I think I will probably get one of your old phones. I asked to pay the difference, if any, and he said no.
This smells class action to me as they admitted the product was defective and are going to continue to sell the piece of junk and send there customers, if within the 3 months, the same piece of junk back to them. Just someone else’s. Any lawyers want money from LG, Sprint and Virgin Mobile?
Wow i feel really lucky then. I had my LG Rumor for a year and a half and not a thing wrong with it. It was a freebie too. I used to have the LG150, but when it was re called, Virgin sent me the rumor. My hubby has one too and he has no issues with it at all.
This piece of junk is really annoying. im in the middle of a coversation on this phone, and it decides to turn off! i would charge it for the whole night and in the morning, i try to turn it on. it decides to sleep late and then, i got out with no phone. for my own good, im going to get another contract.sprint sucks.
I got the phone for Christmas. It turns off randomly and now it won’t even turn on. I had it charger last night and it wigged out when I tried notepad. All night the screen said “Hello”
It’s been a nice phone but now I don’t know…
I HAVE NO IDEA OF WHAT HAPPENS TO MY LG RUMOR 2 PHONE I WAS SLEEPING LISTENING TO MUSIC AND WHEN I WOKE UP THE SCREEN WAS ALL BLACK BUT THE PHONE KEYBOARD STILL LIGHTED UP AND I COULD STILL MAKE PHONE CALLS,BUT WITHOUT SEEN NOTHING ON THE SCREEN, I HAD GONE TO THE BEACH A DAY BEFORE, AND SOME SAND GOT IN IT BUT IT STILL FUNCTIONED UNTIL THE NEXT DAY IT DIDNT WORKED AT ALL, THE PROBLEM IS THAT I DONT HAVE INSURANCE IN IT I DONT KNOW WHAT TO DO.. PLEASE CONTACT ME IF YOUR PHONE SEEMS TO HAVE THE SAMETHING AS MINE AND IF ANY OF YOU DID SOMETHING TO SOLVE THIS PRBOBLEM, PLEASE CONTACT ME AT TCORAYMA@YAHOO.COM….
NOW I DONT RECOMEND SPRINT SERVICES TO ANYONE, SPRINT IS THE MOST EXPENSIVE ONE, BUT ALL OF ITS PHONES SUCKS..
Sometimes removing the battery and waiting a couple of minutes to place it back in will reset things. Try that. If that doesn’t do it, may I recommend a sturdy hammer to fix it?
I have had my rumor for prbably 2 -3 years this is my second one, i have had to(multiole times) get it fixed. currently it has a major issue, such as the screen goes white, or black, and no matter what i push or don’t push it will remain on the screen. it wont let me make phone calls when the screen goes blank. Also when i do make calls it will distort the voice of the other person or hang up on them. these inconveniounces where annoying at first but in the past week my rumor has been turning its self off on the drop of a dime for no reason. i have reset it so that it only has the factory defualt and its still acting up. i dont want to get a new one because it will cost $90, an my contract is up. also we will be switching plans in aug-september, we dont yet know if we will tay with sprint or switch to virizen. so that eliminates the possiblitity of geting a new sprint phone.
please help
i hate this phone, it seems like every one who has had one understands my pain, i dont do anything with my rumor,for example all i do is text and make phone calls NOT HARD i didn’t buy this stupid phone so all i could do is the same stuff a 12 dollar phone could do! some one needs to sue sprint, and LG, this is rediculas!!!!!!!
i hate this phone…i have the LG UX260 FROM US CELLULAR…HAD IT SINCE JUNE 6TH 2009 ND AFTER ABOUT A MONTH I HAD IT…THE CHARGER PORT WAS JACKED…IT GOES ON AND OFF REPEATEDLY…THE SCREEN KEEPS GOING BLACK AND IT FREEZES UP ON ME…{{I RAP}} LOLz BUT YEAH iiHATE THiiS DUMM PHONE LUKN @ IT NOW…THIS PROBLEM HAPPENS LIKE EVERY THREE MONTHS…iWANT THE SAMSUNG MESSAGER TOUCH {{BLUE((OR BLAKC AS LONG AS I GET RID OF THIS TRASH)}} FROM US CELLULAR…HATE HATE HATE HATE THIS PHONE BUT DEEP DOWN {{LLLOOOOVVVEEEE IIITTTT}} ANYWAYS,,,YEAH SOMETHIMES IT CAN BE A GOODYY BUT HAAATTEEE IITTT ….HEY!! I LOVE IT TOO
well my phone has gotten worse it doesnt even hold a charge now!!! gar im going to sprint to get my phone fixed! im tired of this!! IM GOING TO FIGHT! no one should have to pay $90 to get it fixed
Ugh this is the second battery and sometimes this one does not hold a charge either. I cannot believe how many car chargers I have gone thru this phone is a charger killer. Now when I have the slide open to text, the message button does not work half the time.
BATTERY ISSUE take a look at your battery very close. All 3 of mine had a hire line crack.
battery has hair line cracks
JLM- i ended up getting a new one, the LG 2 and its been working fine, but my old one i sent in and they ended up sending it back and it hasent shut off again like that….. maybe that would work for you???
My daughter was texting her friend on my phone . And my phone had the automatic lock on it . When it locked , i tried to unlock it but , it refused to . Until I relized that the back button would not work . I was highly frustrated because my husband bought this phone brand new . Then moments later the talk button woulden’t work . I wouldn’t recommend this phone to anyone .
Oh im sorry I didn’t mentionthe phone , it’s an LG 2 .
ive had my rumor for a couple of months now and the charger alwayz fckin slipz. i connect d charger and it makez a lil sound for a while den goez away
i got a call this morning and tried pushing talk on my lg rumor 2; nothing happened. i tried pushing the dash button two spaces up from talk and the ok button, still nothing. i couldn’t txt, push any of the buttons. i used my brother’s phone to contact sprint. she suggested that i can’t push any of the buttons, i hadn’t tried before she said something. she said i have to take it to a service place, she gave me the address, phone, and ticket number 1234594020058354107 and said that if there was no insurance they would charge to fix it.
my mother is mad at me because it is her phone and she thinks i broke it. i had just used it to make a call last night around 930 where i pushed the talk button and it worked. i don’t know if they have insurance but i don’t want them to have to pay the repair.
is this one of the issues that sprint/lg are aware of or is this something different?
help christopher price.
My entire household (3 people) is experiencing problems with the Rumor LG phone. They are each approx. a year old. My LG Rumor is no longer transmitting my voice during calls – meaning, the person I call can not hear me! My husband’s LG Rumor screen is no longer showing a clear image, it is a scattered and skewed digital blur and finally my daughter’s phone is unable to retain a charge. Each of our phones randomly “shut off” when we slide from the alpha keys to the normal phone configuration. I am surprised that there is no recall on these phones. We are so frustrated, that we are seriously considering leaving Sprint service and changing providers.
I boughtthis LG rumor in Feb 2010 OMG so many problems finally got sprintto mail me a replacement phone ( same one) and its only been 10 days since I got it and all ofa sudden I am having issues with data connection says my e mail service needs to be confirmed WHAT??? I have data on my plan!!!!! Network timeouts Error codes ETC……..unable to connect to network same issues as last phone ……..I cannot wait until sprint opens up this morning!! It shuts off all the time for no reason…….THEY NEVER FIXED THE ISSUES WITH THESE LG RUMORS!!!!
I am soooooo tired of MY PHONE!!! I CANT CHARGE IT SO NOW I HAVE NO PHONE I LIVE OFF OF MY PHONE NEVER DEPEND ON UR PHONE! WHAT AM I SUPPOSED 2 DO PPL??!!!..???!!!?!?!???!! :0
MY PHONE IS JACKED!!!
my phone keep turning off i just got it i charged it now its only working in the charger then when i take it off it works for one minite thenshuts off thats so point less i hate this phone i wanna throw it
This is by far the shittiest phone to EVER exist. I had the unfortunate pleasure of owning this phone for two years, and it has EVERYTHING wrong with it that you can imagine!!
First off – it shuts itself off randomly sometimes when I’m texting.
Secondly – even if a person is listed in my contacts, when said person phones me, they show up as “unknown caller.”
Thirdly – I was completely unable to download ANYTHING onto it. Especially ringtones. It wouldn’t even work when I loaded music in with a micro SD card!
Fourthly – I was unable to send video messages to anyone without getting a “network error.”
It’s the worst phone EVER. I’m from Canada, and for some reason they didn’t recall it from our stores like they did in the USA. I’m glad I finally got a chance to switch to a Blackberry curve – and the funny thing is when I did switch, the girl at the kiosk selling me the blackberry says she REFUSES to sell LG rumors to ANYONE. I can see why.
I have a rumor Lg phone, it seems like there are alot of people out here have similar problems, my phone was wonderful at first you could touch the screen and it would work just fine, it was a happy little phone, I have never drop the phone or anything like that I only touch the screen but, now you have to tap it and it take forever to work missed calls alot, can’t get the phone to answere when touching key pad same like it stuck. you can see a little lite on the pad itself but nothing. Take out the battery and put back in nothing, Then you might get luckey it will work again. Have had the phone 6 months. I am very unhappy, Had a nextel/sprint phone for 4 years no problem ever. now the the lg big problem. Going to get rid of this phone sooooooooooooooooooon. Michele
OMG I CANT EVEN CHARGE THE PHONE MY LIFE DEPENDS ON MY LG LX260 RUMOR HELP!!!!!!!!!!!!!!
I Have a lg rumor it is the worst possible phone ever it turns off randomly when im not even using it i cant wait to get a new phone because this one sucks. Main Idea: Lg rumors suck!
ok my phone does the same thing! I got this in may it hasnt even been a year and it has soo many problems, my buttons arent working properly i push the back button and it ends up dialing 369 and will start calling it, but now i cant push one button, when i push a button, it shuts off but when i press the power off button it wont shut off, like WTH??!!
Superb blog you have here but I was wanting to know if you
knew of any discussion boards that cover the same
topics discussed in this article? I’d really love to be a part of group where I can get feedback from other knowledgeable individuals that share the same interest. If you have any suggestions, please let me know. Thanks!