Not a Rumor, the LG Rumor has Issues

[...] have reported today that Sprint has responded to our reporting, wherein they claim that the LG Rumor was not halted (in sales) due to an issue with the phone. [...]

What a phone. ya i use it it unremarkable

[...] loved it so much she immediately got one for herself too! the phone does have its fair share of issues but neither of us have really experienced too many technical difficulties. i do have one complaint, [...]

This just happened to my fiance’s phone this afternoon. The Sprint Tech support rep we spoke with said she has had 8 issues reported to her. Talked to Sprint about this at 625pm tonight and their tech support rep denied this was a known problem. Even though she had 8 customers report it.

Benvb, take the defective phone to a Sprint Store. It is a known issue to stores, and they should replace the phone without charging you any replacement fees.

When you get your replacement Rumor, run the Update Phone SW feature to install the update that prevents this issue from happening again.

this problem has just recently happened to my phone, and it also says that my phone is permently out of service? is this a commen side effect to this problem?
and has sprint or lg said how to fix it without having to send it in?

hahahah i got the phone right when it came out then got the update weeks ago. then recently the phone stop chargin on me so i got a new one. thank god it never happed to me cuz i love this phone!

I had the phone in my pocket and it was off. It turned on “by accident” as I bent down my pants turned it on and then pressed the secret code. I assumed it erased the firmware.
I took it to the store they said they would look at. Since I don’t have insurance they plan to charge me to fix it. If they are aware of the problem why don’t they send a text prompting the update. They will text me when they I don’t pay my bill but not for this important to inform me of the update. I’m going to go back to see what they say now that I am aware of the Glich.

I had the phone in my pocket and it was off. It turned on “by accident” as I bent down my pants turned it on and then pressed the secret code. I assumed it erased the firmware.
I took it to the store they said they would look at. Since I don’t have insurance they plan to charge me to fix it. If they are aware of the problem why don’t they send a text prompting the update. They will text me when they I don’t pay my bill but not for this important update. I’m going to go back to see what they say now that I am aware of this Glich.

SharShar, ask the store to check eTicket known issues for the proper procedure. Under no circumstances should you have to pay a fee for this issue.

To anyone having this problem (and has tried multiple times to have the phone replaced… and are still being asked to pay for a replacement fee), use the Contact Us form at the bottom of the page. I will intervene on an individual basis on this if I have to.

YA….this happened to my phone and it sayz service is required!But hey should of sent a notice of that when u bought it……but other wise i luv the phone

Sprint told me it was recalled and my issue was it would not allow me dow download music from the sprint store.

Sandi, only Power Vision devices support the Sprint Music Store. That’s not an “issue” with the Rumor, it just makes it the wrong device for you.

I would suggest looking at the lineup of Power Vision phones that Sprint has to offer for Sprint Music Store support.

I have similar symptoms that happened to my LF Fusic about 2 weeks ago. I turned it off and when I went to turn it back on it was stuck on the sprint screen and doesn’t go any further.

I haven’t had this specific problem, but I have had a few in the past two weeks.

First…the phone would not charge and I had to get a new one (which I finally got YESTERDAY)
Now (this brand new phone)…I can’t receive text messages unless I call someone and then the text message show up and some of them are from hours earlier

I love this phone, but right now it is really starting to piss me off

My son and daughter each have this phone, today my daughter’s screen went completly white and kept turning on and off by its self, my son’s phone did this about a month ago (their phones are about 4 months old). I was wondering if anyone else has had this problem and if there should be another recall on this phone.

Beth, my Rumor does the exact same thing. Its about 4 months old as well and gives me a white screen on occasion and also has many glitches (artifacts) in the graphics. I plan on taking my phone in and asking for the firmware to be updated here soon.

I got my LG Rumor when they first came out and I noticed it had some defects. My boyfriend told me I should have waited until the phone had been issued before buying it, but I ignored him and the issues. I simply blaimed it on the fact that I’m a little rough with electronics. Well I was afraid to tell Sprint because they are horrible at catoring to people with phone problems if you don’t have phone insurance (I once had to buy a pre paid phone cause they wouldn’t fix mine). But none the less, I decided to stop in my local Sprint store and ask about the restarting problem, maybe I needed updated software. The Sprint man asked me when I bought it, and immediately went ahead and ordered me a new replacement free of charge due to the issues they had with the first batch. I was grateful for that but why didn’t Sprint tell me these phones were causing issues? I wish I had known earlier. Yet another reason I hate Sprint customer service.

i just got this phone today, and whenever i try to send text messages they fail the first 3 or 4 times, sometimes even more, then finally go through. it doesnt matter how much reception im getting, i can be at no bars or four bars and the exact same thing happens. anyone else have this problem? any known solutions?

An update to my problem:

A firmware update did not solve my phone’s problems. I have also tried cleaning the battery’s contacts in case the glitches were a result of the phone not receiving enough power.

The phone was never dropped or exposed to water so I must admit I am confused. I still believe it to be a software issue, but I cannot be certain.

I will take my phone in tomorrow and see if it can be replaced much like “Meeeee’s” was.

One last update:

Sprint is replacing my phone free-of-charge. The screen would always turn white or have glitches on the screen.

They didn’t ask any questions once they saw the screen, but ordered me a new one immediately. For once, I was happy to be a Sprint customer.

o.k. I purchased the rumor about two weeks ago. For the most part I am pleased with it the qwerty keyboard is great for txting and for writing blogs such as this. I traded my V3 for this phone which was an upgrade in some area and a downgrade in others. For example my v3 I could access the sprint music store from the phone this one I have to use my computer. the mp3 player is great but needs a louder speaker or to send the music via bluetooth. Also the rumor could use the sprint TV feature. The only other problem I have with the phone is not being able to choose where I store files I download from the internet. Any info on the afore mentioned probs. would be greatly appreciated.

I got an LG Rumor the first day they came out in stores around Seattle. Ever since then i loved it. Until about 2 weeks ago when it decided to not charge. I’m wondering if anybody else has had problems with this besides me? I should have bought insurance for my phone in the begining but the guy at the store had talked about how great these phone would last for 2 year until we had enough credit to geet a new phone. but no to be completly honest i think these phones are not that great. I really think they need to redesign them.

My phone jumps on and off the charger and restarting on its on. I taking it back to get the m520.

We bought our LG Rumor when it first came out like many others. We took it to the Sprint store and they did the software update that is suppose to fix the problem, NOT! The phone still will turn on and off on its own. We also can not access downloaded ringers to assign them to contacts. We deleted songs and redownloaded, did not fix problem. I am VERY frustrated with this phone. We will try taking it back today and ask what our options are. I am praying they will give us a new one, but I am not hopeful.

**UPDATE**
Went to Sprint store yesterday. They would not exchange my phone for a new phone. They also said I have to pay for a “refurbished” phone because I only have “lost/stolen” insurance not repair insurance. I told them that shouldn’t matter because issues with phone are known to them and problems are a result of manufacturer defects. Speaking to Sprint Manager then said only one known problem with phones; not all the issues we are having. They told me I had to contact LG if I wanted a new phone. How would I do that? I am so depressed about this. The lack of solutions we received from Sprint doesn’t surprise me. I do not know why we stay!?! I just bought myself the new LG Muzic. I pray this phone won’t give me the problems my daughter’s phone has!!!

i got this phone in december. I liked it a lot, but i dropped once or twice, like most people. The plastic is very soft so it chips VERY easily. Then, about a month later, the screen went completly white. I sent it in and about 2 weeks later i finally got a replacement. But i couldnt send or recieve txts. Or make out going calls. I could recieve calls, but that was it. Then, less then 2 months after getting it replaced, the screen started going fuzzy. Now, i cant c wat my messages say. And some times it will go comepletely white. I will send it back, but i will REFUSE to have it replaced with another rumor. This is a problem that i dont want to deal with every month or so!

I purchased the LG Rumor for my daughter in November as a present for X-mas. Her phone turned on by itself five days ago and turned white off and on two days ago. Yesterday it finally went completely white and you cannot see a thing on the screen. I called Sprint and they told me to take it in to a Sprint store. I went to the Sprint store down the street to me only to be told to take it to another store that had a technician (they also gave me the address to the store with the technician) only to find out that there was no technician there. I then had to drive a half an hour to another store to have her phone looked at by a technician. After leaving her phone there for an hour we returned to have the associate say they ordered another phone as they cannot fix this phone and it would take three to five days. I asked what we would do in time that it takes to get the other phone and why I have to pay for a service I cannot use for one week. The associate told me to call customer service and they will credit my account. I called customer service from MY phone as my daughter’s phone did not work only to be told that they could not do anything and I would be responsible for paying the full amount as they are providing a service as stated in my contract. I stated that they were violating my contract as I do not have service as my daughter cannot use her phone. She stated I had service, but no equipment. I stated that I tried calling *2 from HER phone and was not able to get through to customer service as stated on my bill so how are they providing me a service. She could not answer this and told me they could not assist me. She told me the store should have given me a temporary phone to use, but the store told me to call customer service and they would credit me. This is ridiculous as I bought the phone through Sprint and cannot use their “service”. Oh-by the way, there was another lady behind me at the first store who had to follow me to all the stores as she had the same problem with her phone. Did I say ridiculous!

I got the rumor mid february. I absolutely hate this phone. If i recieve any email unless its on silent the phone turns off and on. it randomly connects to the internet without trying to start it up. the T9 refuses to work. sprint scammed me on the phone. Price on the phone was 50$ with free activation and shipping. When bill arrived phone price was 150$ and I charged for activation and shipping. Id really just like to get rid of the LG Rumor and this horrible service called Sprint.

Just wondering if anyone has had problems with their LG Rumor going onto the internet on it own? When I slide the keyboard out or take the phone off keygaurd to use it - I notice the little “3G Service” Icon is on. I have to sometimes turn the phone off to get it to go away. Does anyone know what is causing this? Or has anyone had the same problem?! Thanks!

I got lg rumor 2weeks ago and now it does not turn on.

DO NOT BUY A LG PRODUCT - especially the Rumor LX260! Got the phone in October of 2007 as soon as it came out on line. Two weeks ago I had it in my jeans pocket and the keys were pressed that caused the phone to erase all of its memory. Took it to Sprint. They said they could not fix it, but knew the problem was a defect in the phone and told me to ship it to LG for repair. Called LG and was told, they knew of the problem and they would either fix my phone and send me the same phone or I would receive a new one. After 10 days with no phone, I did get the same phone back, but with a form that said: “UNREPAIRABLE: broken receptacle pattern”. After 3 calls to LG over a 3 day period, I have been told that they can’t upload the new software because the receptacles for this have been damaged due to trauma. When asked, what did I do to cause this, they said the receptacles are in the same port as the charger - a little further up the port - and that I either pushed the charger in too far to create the trauma or it may have happened if it was used while charging. I have read the instruction manual, and there is no warning for this. I consider charging the phone and using it while charging normal use. They disagree and will do nothing to help me out. I WILL NEVER BUY ANOTHER LG PRODUCT AGAIN.

I’ve had my rumor for about 4 monthes. But today i went outside to go gardening and my phone screen went crazy and the picture is going all around the place and when it blacks out after the little 30 seconds or so it comes back with those static stripes. I was just wondering if this is happening to anyone else.

i cant figure out how to work my mp3 player,, i have a memory card with a lot of music on it but it wont play on my phone

i’ve had the rumor LG since december 2007. it has randomly turned itself off while in standby mode. it happens more and more often. it turns itself off randomly about 2-3 times every day now. sprint is no help since i don’t have insurance on the phone (another $7 per month on top of sprint’s already high bill), and LG is even worse. both offered to replace my NEW phone with a REFURBISHED phone - for a $55 fee! UNACCEPTABLE!! so i’m stuck with a phone that randomly turns itself off. i’m paying the termination fee with sprint and going to verizon. sprint is the worst provider out there, and their “customer service” is a joke. not having to deal with sprint’s customer service ever again is worth every penny of the $150 termination fee in my book.

ok so, i oredered this phone monday and im waiting for it to get here which i think it will tomorrow and im wondering if sprint fixed these problems… im just getting the phone for the first time and will i have these problems i dont want my phone to be all jacked up like everyone elses!..well ill see how it works and how long it works and im for sure getting insurance… apparently it looks like ill need it

yeah…my phone randomly shuts off sometimes like when i slide it open to reply to a text message and it’s very annoying….i haven’t called sprint and talked to them yet but i will soon…the only other problem i have is if im not using it a lot the battery drains very fast

I am wondering if anyone has had the same problem I am having with my Rumor. When I receive text messages the Mailbox icon shows up(not the envelope) and then even when I don’t have any messages either the envelope or the mailbox is at the top of my screen. Also it has been dropping a lot of calls lately. I live in Atlanta so they shouldn’t have the excuse of no towers. Also when I get a text message there is a fuzzy sound coming out of the speaker on the back. Can someone tell me if all of this is a precursor to the white screen and shutting on and off by itself?

I upgraded to the Rumor a week ago and so far have been pleased with it. There is one thing I cannot figure out. If you connect to the internet and select “menu” then “7″ which is to go to a web page, then you get a page where you type in the URL (http://www…..).

Is there any way to erease the URLs in that list? I have tried typing new ones thinking they would override the old ones but they don’t - the list just keeps growing.

I’m told by Sprint that if I take this to an authorized dealer they will update or reinstall the browser, which will take care of this.

Any input would be appreciated.

my husband just got the lg for the both of us but for some reason I am being charged for ringtones that I am not downloading they tell me they can’t block the ringtones and keep saying i’m purchasing them I don’t need any ringer due to having a program that I can upload my own into my phone. Is it the phone or the phone # can anyone access your phone # and purchase ringtones and not even use your phone Help sprint doesn’t have a clue as to what the heck they are doing

I signed up for sprint service in november of 07. Since then i have to make regular called to have my phone service turned back on. i text alot and use the web alot and sprint customer service tells me iam going over my spending limit. i have called 21 times since nov to fix this issue. i have the unlimited text and unlimited casual data usage. i tell sprint this every time yet they cant seem to apply the code to my account. i have also had the same problems with the white screen which sprint was no help with. the service and phone are horrible. i recently called to try one more time to have my account corrected and ofcourse they screwed avery thing up . since i had to get a loaner phone and send my lg off it completly messed up my account. so i have no idea what i have now but i do have a new lg rumor.

I HATE THIS PHONE. Let me start by saying that the only reason I even went to sprint is because Tmobiles offer for the 1000 min etc had expired. I already was loving my Nokia xpress 5300, bugs or not. It had better internet access and texting options. This stupid rumor cant even text more than 161 characters. Isnt that part of its purspose? Hense the keyboard? Sure it looks cool but thats about it. The mp3 player sucks. The speaker sucks. The internet sucks. Plus sprint blocks you from from downloading ringtones from any site but theis.So you have put in work and transfer tones from usb. that if you dont alreaey have one you have buy seperately. Then the defects come in. My phone kept shutting off and on and just freezing. I had to take the battery out to make it work agian. Then the speaker stopped working when I was in the of a conversation and never worked again. Then my phone kept going into usb mode. Although Ive never used my usb cord in this phone. When in usb mode I could not make or receive calls, send or receive text or use data. Rendering this piece of crap useless. And finally, I wake up and turn my alarm off on my phone only to realize half of my screen was completely distorted. So unless I already I knew the number of who was calling I could not tell who it was. I had to let the text message scroll to see what it said. And if it was too long I had to forward it and hit spaces to read the bottom of the text. It was a nightmare. Keep in mind that while all this was going on, I was trying to get my phone exchange. I mean since the first week. I was hell I tell you. I was calling everyday, getting the run around, getting hung up on. I kept going into the sprint store getting different answers. I was still within my 30 days. So inally bllew up and got a supervisor who was the most helpful person I talked to from sprint. She assured me that all she had to do was was fill out a short form ande send it to my email to print. At the time I didnt have I have access to a printer. She said that the associate should be able to access my email and print it out, if not she could send it to associates email and have them print it out. So I drive 15 miles away to go exchange my phone. So I got off of work at 7 . Drop my kids off from day care and head over there. I got there around 745. I tell th associate that customer service rep said that they could print the form out for me. Its now 2 days after 30 day period. The associate tell me he cant access my gmail account but he access his sprint account, but he wasnt willing to do so because the store was closing in 15 minutes and it would take longer for the rep to fill out the form and resend it to his email. I TOLD HIM THAT IT LITERALLY TOOK THE REP 3 minute to do it the first time. He got an attitude and then himself. I then told him that he needed to pick up the phone and call or I was going to cancel my plan.So relunctently he did. He then handed me the phone the phone and made me talk to a rep about it. The rep was so rude and annoying but at least she sent the form over asasp after the long struggle of my replacement I WILL ADMIT IT WAS KIND OF AMUSING TO WATCH THE TWO DUMB ASSOCIATES TRY TO FIGURE OUT HOW TO EVEN DO THE EXCHANGE THAT KEPT TELLING ME BEFORE WHAT PAPER work I needed and they couldnt do it without it. Long story short, I got another stupid phone for free. I guess since I already paid for this piece of crap and this crappy sprint service(at least its sero). And Im still obviously not happy. Oh well, next time Ill go with verizon. Better deals and better phones. in.nnoying t it.e the tolhim that he needed to pick up the person

I HATE THIS PHONE, ive had this phone since about febuary-ish ? and now i cant even get it to charge.
this is abslutly redicilous !
i dont need to be putting up with this…

We have had 3 LG rumors for about 3 months now and have had no problems. We use about 7000 texts per month total. I hope I don’t start having the problems talked about but for now we love ours.

We bought these phones for our daughters for Christmas (so they’ve only been using them about 4-5 months) and today one of them just rebooted itself 3 times then came up saying “Service Required” and all the contacts, texts, pictures, EVERYTHING that was programmed was completely wiped out!

I called Sprint and received the usual CRAPTASTIC service! First I talked to someone in Tech Support and got the “if you had insurance, we could replace it… blah blah blah. So then they transfer me to someone else who echoed the same nonsense about insurance blah blah blah. I could see if my daughter had dropped it in the toilet or something but NO, it’s a manufacture defect so why should it matter if we had insurance (we’d still have to pay $50 on TOP of insurance for a replacement)! WHAT A RIP-OFF!

I’m so frustrated. And now I’m worried the OTHER LG RUMOR will do the same thing.

I printed this article and plan on taking it in to the local Sprint Store tomorrow to see what response I get. I swear if someone tells me about insurance one more time, I’m gonna hurt someone! GRRRRR!

Bought RUMOR end of January. Suddenly 10 days ago phone would not work saying “Service Required” all contacts lost. Sprint would do nothing unless with insurance. They told us common problem with this phone and send it back to LG. LG tell us the receptacle has been damaged!!!??? and it would cost us $35.00 for what now looks like a manufactures screww up. Very upset with Sprint selling us a phoen that has problems and LG trying to screw the little guy because of their problems. Certainly going to take issue to a VERY high level with both Sprint and LG. If we do not get satisfaction we will never deal with Sprint or LG again

i am thinking about getting tomorrow…
are the new ones better then the ones before they had the recall?

I just bought this phone to replace my samsung m500 which had been crushed by a pumptruck pulling a heavy skid while at work (DON’T ASK, I dunno how it got on the floor)…

Only now I find this article and angry people’s replies…

Makes me worry that my rumor is going to start having issues…

btw, my wireless carrier is Bell Mobility and they just got the Rumor up here in Canada.

Sofar I like the phone. the signal quality is the same as my m500 the audio quality of the mp3 player is slightly less than the m500 but the speaker is much louder at full volume. Also my m500’s stereo headset works with the LG (though not sure about the push-button on the mic part of the headset), so bonus there.

basically the only thing i find that the Rumor cant do besides playing some and other features is the ability to assign videos (3g2) as the ringer… which is quite a shame.

well i just got my phone and i love it… there is nothing wrong with them, they have done alot of work but NOW there is nothing wrong.

I just got the phone never had sprint or a LG its not that bad but my one problem is everytime i go to my menu and choose media player it freezes. I tried it seriously 100 times. And had to pull the battery to restart the phone. When you first get it you have to insert a micro sd card. So i installed a 2 gig and bam it freezes instantly. Im going to the sprint store to day to get this looked at. Honestly i havent had the phone long enough to really test its abilities and push it to its limit but so far its not that bad. So hang tight and ill really see how good this phone really is.

I’ve had the lg rumor for about 5 months now and i’ve NEVER had a problem until this morning! a friend sent me a txt and when i pushed reply my screen started blinking white and black and then had grey stripes. i shut it off plenty of times, took out the battery and put it back in, left it off for a while, even pushed the reset button at the buttom ( which came off INSIDE of the phone as soon as i touched it )…so i’m heading to a sprint store to try to get it fixed or replaced. you think if i send my phone in i’ll lose all my contacts? that’d be a drag…

dam LG, I purchased the rumor in November and wish I would have read these commit sooner. My phone would go off in my pocket every once in a while. Never thought about it till now, just turned it back on . It was an early sign ,now that I think about it. Today i was flying a kite in a huge open field with my child when my keys fell out of a hole in my pocket. When i realize i lost my key back at the car. i went to call for help and notice my phone stated “SERVICE REQUIRED”. After a miracle I found my key, the luck stop there. Hours spent on the phone with sprint. Hour spent in the repair office. NOTHING no help from sprint at all. MY insurance did not cover this issue. only opinion PAY. only hope now is LG . I called them at (18007938896) they requested I mail the phone to them and pray it can be fixed. I will return to deliver hopefully only good news. Lost my phone for 10 to 14 days. At least I found my keys.

Got this phone in December, in April the screen became garbled so sent back to LG for repair under warranty. They had the phone for 2 weeks then sent it back without fixing it. They say it’s not repairable due to broken receptacle pattern. After much time on the phone I discovered this means there was some kind of issue with the charger port. Then I discovered that LG removed the charger port so the phone is completely inoperable. LG won’t return my calls. I was happy that Sprint replaced the phone for $55, I thought the Sprint handling of this was excellent.

I’m glad all I’ve ever bought from LG is a cheap phone. Sure wouldn’t want to have spent thousands on any of their other products with the kind of service I was provided. I’ll never by an LG anything based on their customer service.

I just ordered the LG Rumor through Sprint and should receive it on May 27th. Has anyone out there placed any recent orders for this phone and what is your experience? I got the phones for free, no activation or shipping just $19.23 tax charge. I’d like to know if I should just cancel the order and ship these phones back the second they arrive….

i got this phone on may 23 and it broke the nxt day all it does now is have a white screen and only makes nosies at shut down and start up
hopfully sprint can fix this

I have had 2 of these phones for 47 days. Used to love them but not anymore! One of them just got the dreaded “white” screen on Saturday. Sprint store says my 30 day warranty is out and that I must send it to LG for replacement. They were quite rude and would gladly fix it for $55. They said the crystal was broken, but after searching internet I now know this is not true and it is a defect by LG. No wonder Sprint had buy one get one free! They needed to get rid of the first batches that were defective. I haven’t had the phones for 2 months yet! Of course I have insurance on one of the phones, but not the one that has the white screen so they just don’t care. Don’t buy this phone!

so i purchased the lg rumour two weeks ago and i was texting on the qwerty keypad and i pushed the send button and i watched my LCD screen crack all the way across and start to bleed i have contacted lg and they said $280 to replace the screen!!!! has anyone else had this problem? if so is it a manufacturer warrenty i am really hoping so. $u/\/D3

my phone blew up in my condo and now my condo is blown up and i live on the streets and im on this computer at starbucks because it is free to use and is already built in. starbucks owns this computer and LG owns my life….

has anyone else’s rumor had a problem with the display,
like the imaging it blurred?
or does anyone have a problem connecting to the vision service?

I have had mine since the end of november, so it was one of the first ever made, some one help me? i really dont plan to buy a new one, what a waste of 300$

I bought one for my son on April 12th. He is having the screen problems so I took it in to the sprint store where I bought it. They called me and said it must of gotten wet and there is nothing they need to do because it is past the 30 days. I told them that I know this is a known issue but they played dumb. I had to program the phone myself at the store when I first bought it and the bill was 600 because they forgot to put it under our family plan. Sprint is a nightmare. I called their customer service and was told to leave a message on their sprintcares.com website and sometimes they send someone to the specific store and if bad they will fire on the spot. That doen’t help with the phone though. You can go to Best Buy and purchase a phone and for only 30 extra you will have full replacement for 2 years. 3 of our phones renew in December but will be a long wait.

Finally got off the phone with a sprint customer service agent that was understanding. They took down my complaint and transferred me to the retention center. He was understanding and is sending a phone to exchange for the other one at no cost. Do not go to the individually owned stores, they will nickel and dime you.

Hey guys- Hoping somebody out there is sharing my symptoms and might have a clue on how to help. I got a new Green LG Rumor last week and it’s been great minus one thing. Whenever I try to make an outgoing call to somebody who is not on the sprint network it only works about 40% of the time. I will put the number in, hit send, and the timer starts counting the seconds, but I hear nothing but dead in my ear… meanwhile the phone im calling is actually ringing! The other person picks up and obviously hears absolutely nothing from me, as I can’t even hear anything but the sound of dead. My timer is counting but it sounds like the phone isnt even on. Like I said, about 3 or 4 out of 10 times I will actually hear the ringing followed by the other person answering and all that. But 6 or 7 out of 10 its like I never even hit send. I have never had this problem when calling other Sprint customers or landlines, and never a problem with anyone calling me. Anybody else having this issue? And could anyone please help me solve this? I have been to 2 stores and spoke with multiple reps over the phone. Please help!

To update my previous posting… i decided to stay on the line when the phone sounds dead. My buddy just let his phone ring (Cingular/ATT) and it eventually showed a “missed call” and immediately after his phone began ringing again and all of a sudden my phone could hear the ringing and his answer…

I tested my outgoing calls on Verizon and it worked 100%, but Cingular/ATT is where my problem lies…. any ideas?!

Ok so I have had my wonderful rumor for a little over 3 months now. Well about 6 weeks ago it started just randomly shutting itself off. I took it to the Sprint store where they “checked” it and told me that it was a software issue with the phone, that it was nothing that I had caused and that it couldn’t be fixed. They were more than happy to offer me a refurbished phone, which I refused because 1-I had 22 months left in my contract and 2-why if its nothing i caused can I not get a new one and not one that someone else has already had problems with. I told them that I would just deal with it…..well its getting worse. I can’t even set the phone down without it shutting off. I called LG hoping to get somewhere with this piece and they told me to upgrade my firmware (its already has the most current available) and if that didn’t work that I could send it in for a refurbished one……not gonna do it. I am soooo frustrated. I have been with sprint for over 9 years and all I want is a phone that works…..I can see why they are rated the #3 company in the US with the worst customer service. Please advise if you have had or are having the same problem…..thanks

has anyone had the issue with the rumor when you text with the keyboard it will sometimes auto send the text before your even done writing it?

I’ve had the Rumor for about 7 weeks. I originally bought 2. One for me, one for my wife. The first one I had totally crapped out after about three weeks. I made a call on it, put it in my pocket and about five minutes went by, I tried to make another call and the phone was stuck on the start up screen. I tried shutting it off, taking out the battery, etc, etc. The only thing it would do was cycle throught the start up process over and over. I called Sprint, most of you know that got me no where. I went to the local Sprint retailer: nothing. That trip basically confirmed that as soon as my contract is up I am done with Sprint and their sh***y customer service. Seriously, I have never dealt with such crap customer service. No wonder they lost over a million costumers last year. Anyway, I wound up going to little the little Sprint store in my local mall , which was on my way home from the major sprint store I was told by the rep over the phone to go to, just to try my luck. I got the best service from those guys. I don’t think they were actually Sprint employees. They replaced the phone on the spot. I’ve had the new one for about 3 weeks. So far no problems. My wife has had no problems at all with hers.

I’ve had LG phones in the past. The first one I had was one of the better cell phones I’ve ever had. The second was one of the worst. If this thing goes down again I will avoid LG products in the future.

I bought a Rumor a few months ago. Two months ago the screen began getting static. Over a week it got progressively worse. I took it to the sprint store but i was told it would be $55 to repair it. I wasn’t about to pay that so I went home and called LG. I paid $10 to ship my phone to them. LG called to say the problems weren’t covered and it would cost $35 to repair it, i agreed. It took them more than 3 weeks for them to send me a referbished phone. This phones screen was completely white. So i sent that one back and now im still waiting on them to send me another shity phone!

Ok so just an update to my problem with the Rumor. I took it back in to the sprint store again today expecting to receive a refurbished phone and was told that there is a software update due out at the end of the month. They also acknowledged that this is a growing problem with the Rumor. Let’s hope that it works!!!

I have had my Rumor is mid December. It has started completly draining the battery within 12 to 14 hours after fully charging. Is anyone else having this issue?

Hey you guys i had the white screen on my rumor phone also i know it sucks alot. Well i called Lg and they tld me to ship my phone and i did. They gave me a replacement for free and it came back good as new. Well thier is some good news an bad news. Supposidly the tech at one of the sprint stores in PA told me that all rumor phones are gonna go bad. But the good news is a different tech told me thier is gonna be a software update to fix the problems with these phones. I dont know who to believe with this anymore with this crap becuase i dont want my phones to keep goin bad

I have been having the same problem. The screen goes white for a long period of time, and when its not white it only shows half a screen. Im a teen and texting is sorta my life and im pissed off cuz i can only talk on the damn thing. Sprint told me to send it back to the LG company, but i dont want to do that cuz they want to send me back a refurbished phone. Why would i want a refurbished one if i paid for a brand new one, they must be crazy. I have not even had this phone for 3 month…and its acting retarded. But idk if its just the phone or the sprint company, cuz before the rumor i had the Katana II and i had a problem with that one too, the speaker blew and still to this day i have no clue why. I really think that sprint should stop selling these bullshit phones….too bad it cost so much to end contracts with them…because im sure they would have no customers

I am on the phone with LG customer service as I write this - what a waste. My rumor phone broke after 5 months of very limited use. I was told to send it in for repair. They have had my phone since 5/27. No word. Ofcourse when I call I get no information only promises it will be shipped or a supervisor will call. Nothing!!!!!!!!! Do not buy LG - both their product as well as their customer service is useless!!

i got my rumor as a gift in late december 07.. it shuts on and off, says i’m on the web when i have it disabled, and when its plugged in the charger it will say its charged and uncharged on and off. so two days ago i got that dreaded white screen and i saw some said it’s going on and off, but mines just stuck. i can’t see a thing and we shouldn’t have to pay for service i can’t use. i’m a teenager so it’s pretty frustrating that i can’t recieve texts, and i’m going to a soccer camp tomorrow two states away and i won’t even have a phone to use?! i went to sprint yesterday, which only sent me to another store that was closed. i have to go back today and i refuse to pay for a defective phone that THEY sold me.

Okay.
I see I’m not the only one here who has the white screen. I mean, I was out playing laser tag, and I took my phone out of my pocket, and it was white! I took the battery out, and kept turning it on and off, but nothing seemed to work. I’m a teenager, and my parents limit my talk time. I do have unlimited texting, but how am I supposed to do that if my screen is white?!?! If anyone has any advice, or a way to fix it, please post something on here. I’ll check back here.

Thanks,

Becca

i had tht happen to my phone bak in febuary and then i got a new one. but now my rumor has a plain white screen and it wont go away. ive tooken the battery out, turned it on and off and it just wont work. it will ring and stuff wen i get a text or call but it wont let me see it. the same problems happend to my friend and he had to get a whole new phone!

my phone keeeps flashing on and off at this moment…its been doing it for about an hour.this is the second Rumor that i had to get…..now ill be getting a third one tomorrow!!

Okay.
I was curious on how to upload music onto LG Rumor and how to upload the pictures from my phone onto my computer.

Thanks,
neonchickennugget
libbyskibby92@yahoo.com

The phones turning on and off is not only a sprint LG Rumor problem but its also happening to the LG Voyager and LG EnV2 phones on the verizon network. Verizon is denying this is a problem but its happening right now to me. i have had both of those phones from verizon and verizon has no clue what to do to fix it. Dont have to fix a problem if they deny there is a problem.

Still waiting for the miraculous update to fix my Rumor………..

IVE HAD MY PHONE FOR 10 DAYS.. and it is already broken!
it shut itself down and now it wont turn on!… instead it flashes “LG”.. then goes black.. then flashes “LG” then goes black. and i cant get it to turn off or stop that or anything it just keeps flashing! :@ argh!@!

Look, all of you people who think Sprint’s customer service sucks have a right to (because it does). But don’t blame the whole problem on them. I’ve had my green Rumor since March, and the only issues I’ve had were that I forgot my voicemail passcode and I had to update my data profile to get picture mail to work. Ok, the mp3 player I can’t figure out… My only real complaint is that I can’t get my Rumor to play videos. The only thing i can say for some of you people is not to buy things immediately after they come out. Just take Microsoft Vista or XP for example (XP had 2 or 3 service packs). As a matter of fact, I’m typing this from my Rumor! Yes, the plastic is softer than most phones… I have a few dents in my phone, but how does “softer” plastic affect the phone’s performance? It’s better for the phone to just dent rather than shatter or have a piece snap off when its dropped. Having Sprint tv on here would nice… If only I knew what exactly it is. Honestly, I don’t remember hearing of it before reading this. I hope that people having issues with the Rumor are able to get them resolved soon.

I just replaced my daughter’s Rumor for the 2nd time…so 3rd phone in 3 months. The phone started getting the white screen with lines that others are talking about. I guess the Sprint people are used to this problem now because they just looked at it and gave me another one. No questions asked. I asked the rep if they were having alot of problems with the Rumor and he was hesitant to tell me but he said they are having lots of problems with the Rumor and the day before a guy came in and got his 5th Rumor in 5 months. All for the same problem. So, I decide to look online and see if others are having the same problem and ran across this article. I keep saying I am going to stop using Sprint but I keep getting phones and renewing the contracts. Well this is definitley the last time. Between this and the billing problems with this company I am done.

I don’t own a Rumor, but I do have Sprint and after reading all these horrible nightmare comments will definitely drop them as my provider when my contract is up. I’ve been a loyal customer since 1998….drum roll please and have been thoroughly disgusted with their blazay attitude toward me and my problems all along. I have reported issues about their customer service as well and nothing gets fixed or improved. I’ve read that they have the worst customer service of all the carriers. Pathetic, you’d think someone at the top would slap his head and say oh dear, what can I do to fix this bad reputation. Guess he’s busier going to the bank. Hateful selfish individiuals. They’ll see one day.

So for an update to my rumor problem…..I went through 5 people yesterday including one rep at the store who absolutely would not help me with my phone. Finally I demanded to talk to someone about cancelling my contract….well I finally after 4 months of complaining I am getting another phone…of course another Rumor but at least its not refurbished. How irritating that it took 4 months to my phone that I have only had 6 months replaced. I definitely will be moving on from Sprint when this contract is up.

My daughter purchased the Rumor at the end of Jan 08 less than 2 weeks the screen went white and kept blinking so we took it back to the Sprint store and they acted like since we didn’t have insurance they couldn’t do anything without charging us. I blew a fuse and they finally gave us another phone but said they really weren’t supossed to. Less than 4 month’s later the same thing happened again. We took it to a different Sprint and they said it should be covered under the manufacture warranty or we coulld pay $55.00 for them to send it for repair. So I contacted Lg and sent it in at a cost of $10.00. I just got a response and they’re saying it isn’t covered under the warranty and it will be $35.00 to fix it. They said the problem is that the area where the charger plugs in is bent. Both phones do plug in hard so it may be bent, but it charges fine and I don’t believe that would make the screen mess up. Plus this is the second phone we’ve had that did the same thing. And by the looks of it others have had the same problem. I think they’ve just found a way to charge us for something that is a flaw in the design of the phone. What can a person? I’m not sure if reporting them to our states attorney generals office would do anything since they don’t physically have a facility in my state. I have learned my lesson after my contract is up I will not go back with Sprint. They should stand behind the products they sell.

Ok so I was reading everyone’s complaints about their LG Rumor and only a couple of people have had the same problem as me. This will be my SECOND LG Rumor phone due to the fact that it keeps telling me Looking for service. I got my first Rumor in April this year and had to replace it in early June becasue it was saying Looking for service. Well now here we are in late July and its doing the same crap again!!! It is sooo fustrating. Has anyone else had a problem like this? I noticed that it would turn on and off and now it just wont pick up service. Here we go again!!!

Same phones, same problems, same customer service issues. I bet there are hundreds or even thousands more people having these same issues that have not posted any comments. I received a mailing from GM today about a class action law suit against them due to faulty instrument clusters. Sounds like LG could be a candidate for such a suit. GM is fixing there problem and reimbursing customers who have already paid for the repairs when it wasnt a “problem” I sure would like my 2 $50 deductibles back as well as credit for “downtime” when LG had the UNREPAIRABLE: BROKEN RECEPTACLE PHONE.

Its July and today my dad said that after the summer he would get me the Rumor so i got excited and started looking it up…then i found out about the Problem they r haveing..and that they r halting the rumor shippments…i am sooo upset and i am wondering if they r still halting the Rumor..because some of these comments r from march and like i said i was was wondering if they r still halting the Rumor…plz tell me..im soooooooooo upset right know and i want to know.

Just wanted to comment re: Kri’s UNREPAIRABLE: BROKEN RECEPTACLE PHONE. This is the exact thing LG told me so I asked what that was and then they told me it was where the charger plugged in BALONEY!! I contacted the Sprint store again after thinking on this some more and they agreed to swap it out for a new phone (as long as there isn’t major damage or H2o damage) I then called LG and said to send me the phone back unrepaired and I told them what I thought about the whole deal (bogus claim of BROKEN RECPT) The person I spoke to could hardly speak english so I’m not sure what good it did but it made me feel a little better. I just hope I get the phone back soon it’s been 23 days since I sent it to them, 10-14 days for repair is BOGUS too!

Iam from dominican republic so i can’t buy with a plan can you please e-mail were to get it i what it for my big sister so can you please tell me i like the mistek because she think is perfect

I have the blue LG rumor exclusive from bestbuy. my mother got the green one. The number porting process took over 24 hours to complete! (net10 to sprint) My phone was only partially activiated and i had to REPORT my number and it had a glitch in it so the qwerty keyboard didnt work AT ALL!It was programmed correctly though! So through a LONG process i could finally use my phone!

BEWARE DONT TRY TO PORT FROM NET10! THEY TRY TO HOLD ON TO YOUR NUMBER FOR A WHILE! AND THEIR CUSTOMER SERVICE IS VERY POOR!

dude that phone has no problems ive had it since the day it came out its awsome

SERVICE REQUIRED!!!

Yep, same as everyone else. Honestly, I’ve never received worse customer service than I have about this issue. Everyone you speak to is so unbelievably shady about this entire issue. Its like you know they sent a mass e-mail to every sprint call center telling them to keep it on the hush. Everyone wants to pass the buck onto LG. Granted LG made the phone, but its Sprint that sells it and puts thier big huge logo on the box. I went to the service center and they were so nonchalant about the whole thing like “umm nope, nothing we can do, its corrupted, need to send it to LG or call customer service and hopefully you’ll get someone that can hook you up with a new one”. No talk about them sending it out for repair and giving me a loaner phone, no nothing. They just expect me to keep paying for service for a phone that doesnt work and wait out the few weeks until LG gets back to me. The “supervisor” then told me I needed to go back to Best Buy where I bought it and make them send it back to LG.

I’m a well paying customer for what will be 8 years next month. This is the last straw. All I want is for them to release me from my contract without the termination fee. They will NOT do it in anyway whatsoever.

I’m currently waiting on a phone call from someone on the “management escalation team”. I will let ya know how it goes.

I purchased my LG Rumor in April 2008 and paid full price of $299 for the phone because I just had to have this phone and was not eligible for an upgrade. About a month ago I noticed the phone was shutting itself off so I took it into the Sprint Store and they updated the firmware and did a system restore. Well this worked for just a few weeks and it is not doing the same thing again. I am about to go back to Sprint tomorrow and demand a brand new phone on the spot or I will call every newschannel in my area. I have had sprint for a little over a year and had 4 defective razr before this rumor.

I bought four rumors in march the screens turned white on two of them. they replaced them three weeks later screen goes out on one two of them turn on and off when they want and the last one likes to surf the
net. I think we should figure out creative ways to use these cellular devices. I know we can collect a few of these devices and put them in a tube sock and then find the person responsible and beat him to a bloody pulp unless someone has a better idea to resolve this situation

I had my LG Rumor replaced by Sprint store two months ago after just three months using the phone. My replacement Rumor just turned off itself again and would not turn on. The same problem I had two months ago. I am going back to the sprint store today to get it replaced. I will ask them if there is any firmware upgrade released by LG to fix this and other problems that everybody posted.

Hi, i am interested in the LG Rumour and I have noticed these comments are about the U.S and everyone that is having problems with the rumour is with sprint. In Canada i want to either go with bell or rogers with this phone but in this case it will probably be bell since i can get a corporate plan. My main question is, is the Rumour having these problems with Bell Mobility or Rogers?

Thanks and reply soon

Well, Frankie, it really is mainly issues with the phone itself and LG, not Sprint. The fact that Sprint is doing nothing but deny that they can do anything, provide horrible customer service, and remain steadfast in its greediness isn’t helping. It seems that the problems listed above are common problems, which oddly I have had none of myself, so you may want to reconsider getting a Rumor. But that’s just my opinion! Feel free to get one for yourself. Hopefully LG has better service up in Canada.

Hi again, thanks SeaCrane1 but you said it yourself that you have had none yourself and i know someone who has the phone and hasnt had any problems but then again he has just recieved it recently and these problems have occured later on while having the phone so as you said maybe i will re-consider getting the rumour but first i will research a little bit more.

Thanks Again..

Hi there. Personally if I was anyone out there thinking about the LG cell phones, I’d think twice. I personally bought the Fusic for my self about a year and a half ago, it took me about 3 months, 2 phones and 5 batteries to get it to work properly (it would get really hot and drain the battery). That was a nightmare back then, and not thinking when we went to get my wifes new phone, we got her a rumor. HUGE MISTAKE. It worked fine for about 4 months and now her phone is having similar issues, plus downloading on its own, among others. I am now on week 2 of daily e-mails and calls to customer service with little or no results. LG phones really suck, and anyone out there that is thinking about buing one, get ready for some big headaches. Sprint should really take better care of its subscribers, we have given them 4 years of monthy payments, and they are giving us nothing but the run around….

Hi all, is anyone having trouble with the connection port to charge??

Update on Sprint swaping out for a new phone:(Lisa on July 24th, 2008, 10:24 am ) We finally got the phone back from LG after being without it for 35 days. Took it into Sprint to swap out and what do you know since LG said it’s a broken recept (where charger plugs in) which is BOGUS, and we didn’t have insurance (cancelled it after first time we took the Rumor back when we were told we’d still have to pay $50.00 for a new phone) we still had to pay $35.00 for a REFURBISHED phone, which was bent, but it was the only one they had in the color we wanted. We got this lousy crap after being told over the phone that they would swap it with no prob! Typical Sprint customer service. I’m about to cancel my contract and pay the cancellation fee just to be rid of dealing with this dishonest rude company and their employees, and I sure will never buy another LG product no matter what it is! Is there any way to forward all these complaints to the top dogs at Sprint? even though I doubt it would make a difference, their policy on customer service must come from the top.

Hi, i was thinking about buying the Lg Rumour. Is it a good phone?

Had the phone not even a week and it stopped chargeing. Phoned Bell Mobility and they said if it was 15 days and under, we could get an exchange immediatly. We’ll see how it goes. I asked the guy, who used to work in tech support where I work, if the phone would be a problem phone like our previous LG. He said that it was second only to the blackberry in reliability. He was probably full of crap at the tech centre too. I like the layout of the Rumor but if this is going to be an ongoing thing, I’ll be talking with someone’s supervisor eventually. Hold off on getting this phone till an update to the firmware is done or you could be looking at months of headache. My two cents.

I am having problems with my Rumor right now and have been for weeks! It continually powers off on its own and the screen freezes. I have been to Sprint and they told me that it is a known issue and they can’t do anything until LG comes up with a way to fix it. That’s great, except for the fact that I’m missing out on important work calls because my phone turns itself off when it pleases and sometimes I don’t find out for hours. What can i do?!

Yes I have had this phone since March and has had nothing but problems. The phone shuts off when Im using it, on the internet or looking at emails. Its crazy. It has been replaced once already to find out that the 2nd phone does the same thing. Sprint says they really have not had any complaints. I have 4 friends that has the same phone and has the same problem. They told me to contact LG.

Good luck dealing with LG. All you’ll get is a bogus reason why it doesn’t work and how it’s not covered under the warranty, so you have to pay to have it fixed. I’m on my 3rd phone in 6 months and had the same problem with each.

I got the Rumor 1 1/2 months ago loved it, then was just changing settings on day and had the blinking LG Rumor screen, could not text, call, recieve calls, etc.
Talked to some guy at the resurant I was at, said same happened with his son’s phone, he had not taken in yet.
Was PISSED OFF to say the least, HATE Sprint dealers in Riverside, Ca. they blow you off, they won’t even look at it without $100 fee, so, I raised a stink, was loud, and it was packed in there, by the way, went through 3 reps got finally a store mananger, got my new phone, but, had lost all contact info on last phone,and had to pay for Insurance, HOLY HELL !
Really, love the phone,but, as all these other folks, waiting for the next ball to drop………Here’s hopin it doesn’t ?????

“Hi all, is anyone having trouble with the connection port to charge??”

Yes!! I have had my phone since December, so about 8 months. Thank God I have not gotten the “white screen of death” yet but I do get the automatic turning on/off problem. The most recent problem that started about a month ago, is that is does not charge. The charge slot is loose and so you have to jiggle the charger to make a contact and then figure out some rigged up way of holding the charger in that position. I went out and bought new chargers as I thought that might be the problem but to no avail. I am so frustrated! What’s worse, is that the charger, if not in the right “position”, not only does it NOT charge, but it ends up draining the phone faster by leaving the screen lit up.

I have been with Sprint since 1998 and I take care of my phones; they usually last for years. I am dreading dealing with then on this problem. But if I can’t charge the phone, it is useless.
It is definitely a design error by LG in the charge port area. Look at all the complaints.

:-(((

I bought my lg rumor 2 months ago and today I went to use my phone and there are static lines all over the screen. It is difficult to read the screen. Wondering if anyone else has had this problem and how to fix issue. I do not have insurance on the phone. I will be taking it to our local sprint store/repair shop. Also calling LG, has anyone else had this problem and how was it fixed?

Yup! See my previous posts. Good luck!

I purchased 4 lg rumors 3out of 4 don’t work. Brought 1 in to be fixed (white screen), turning on and off. Asked if there had been a issue sprint informed me that the phones were fine charged me 100.00 found out later about the defect went back to repair rep was told by him that he knew that there was a defect but was instructed by sprint not to say anything just take the phones in and repair them. Sprint has the worst customer service. Trying to get my cancelation fee waived but they are unwilling to work with me. I filed a complaint with the better business bureau. Recommend everyone do the same.

Got the Rumor on on upgrade at the end of June 2008 for my teen son, he is allowed unlimited txt. Yesterday morning he looked at his phone at 8:30am and 15 minutes later he took the phone out of his pocket and the screen was white. I deal with Bell Mobility in Canada. I was told when I got it that it was a great phone and they have not had any problems. When I took it in yesterday I was told it’s the first they have had come back. After reading everything here, I highly doubt it.

*Update* Called LG - Said that they have a 12 month warranty on phones. First gave me a trouble shooting technique - Told me to shut off phone, take off battery and plug it into the charger and when you see Sprint logo replace battery while charger is on and turn on phone. If that works, charge the phone up completely before use. If this doesn’t work other alternative is to send phone in for repairs, they said if they deem it to be a manufacturer problem then they will fix no charge to me. However, if they see that it is something that I caused they will call to tell me how much it will cost to get fixed.

I am trying all avenues to get this fixed without me having to pay for it so I’ll keep you posted. Taking into local sprint store/repair center next, also calling sprint. Checked online to fix screen, it will cost 100.00 for screen and 30.00 for repair. Kept that in mind when LG calls back for estimate if I decide to send it in.

This is so lame i got the rumor and within a month the screen cracked i didnt drop it or anything i had it in my pocket and i took it out and it was fucked up so lame

*Update* Problem has been resolved. Called Sprint and surprisingly did not have to yell and they said they will be sending me a new phone immediately. They didn’t even check to see how long I had the phone which was over 30 days. However, sprint has had my monthly bills screwed up each and every month. I have a priority account with them since they can’t seem to get anything right with my bill but they do fix it everytime and are very nice about it. Customer Service is actually very accommidating even though your monthly bill is never correct. Will never switch companies, However the phone is rather stupid. Scratches very easily and very flimsy. LG customer service kinda sucks. Will never get another LG. I had cellphones for years never had a problem before unless I did something drastic. Simply having my phone in my pocket should not cause such a problem.

Here starts our saga. Took phone out of pocket to find white screen. Brought to US cellular, claimed it was damaged to to mishandling! Cost $75.00 to repair even though within 30 days of contract. Called LG customer service. They want the phone sent to them. Will update with their response!

I bought my phone at the beginning of Feb. and experienced similar problems.
It started with my phone spontaneously turning off. I could be answering a text, it’d be sitting in my pocket, etc.
Soon I started to get white screens and it took several resends to send txt msgs.
Now my phone won’t pickup the charger (for a long time i had to wiggle it around to hold a charge), and it’s completely dead.
I went to the sprint store which gave me the number to LG (sprint wanted 100 bucks to fix the issue that was “with my port”. I contacted LG and found out: DO NOT SEND YOUR PHONE TO LG IF IT DOESN’T pick up a charge. If something is wrong with your port LG wont fix it because “the cost of fixing the phone exceeds the cost of the phone”. All it will do is send your phone back after about 2 weeks saying unrepairable and they’ll offer to send a refurbished one or to fix it for about the same amount sprint wants.
I called sprint back and had them send me through through tech support. I explained my issue with the phone and finally after a day full of calls sprint told me they would send another new rumor to my house in 3-5 business days. I still have the issue of loosing everything on my phone though…

Sprint SUCKS!

I have had the rumor for about 2 months. Yesterday it started turning off and on…BY ITSELF! It would do it @ random while the phone was in my pocket or when i would receive and email. SO ANNOYING! My husband is deployed to Iraq-so my phone is my lifeline!

Other problems include:
-Searching for Service CONSTANTLY
-Text Messages don’t go through half the time, I have to send it more than once
-ANNOYING messages that say “Call Data is still in progress” when i would try to open my text messages. When i wasnt even using my phone to make calls!

We have had Sprint for 4 years and have ALWAYS had issues…..not so much with the phones being faulty, but the customer service sucks (I can never understand what they are saying,the only time I understand them is when they are repeating what I just said!) They screw up our bill and when you call to fix it, they assure you they will take care of it…..next month rolls around and the same WRONG crap is on the bill!!!

***I am SERIOUSLY considering canceling the contract if my phone gets any worse, I am not going to pay for a gimp phone or gimp service anymore!***

My husband and I both have the rumor. They suck. We bought them in Feb. of 08 and already replaced mine in April. Ever since then we’ve continued to have the same issues. Although its not exactly the same as whats described in the main article…its aggravating enough.

I will be texting, and it seems to just try to send a text without me pressing send, or it will try to access the internet at random times, without my consent to do so. It will also power down and then power back up, whether out of no where, or when I am texting or going on to check my email.

It burns up the battery, these issues, and with a 10 mos. old, and being in college, I need my cell phone to be usable!!!

My husband and I have considered canceling our contract because Sprint acts as if they dont’ want to do anythign about it, even though the problem is logged through LG and Sprint Tech support!

I have been waiting for my LG Rumor to come back in the mail. I filed an insurance claim and then found out that this was a known issue. They quoted 10 buisness days its going on 3weeks now. Im thinking Im not college educated but three weeks is more the ten ******* business days. I love my rumor but I think sprint should provide better customer service and let a customer know what is going on the having to sit and wonder when the **** Im gonna get my damn phone back.

Angry in Tennessee