Comments on: On Eve of CTIA, Cracks in Page Plus Cellular Reach Critical Mass (Update) http://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/ Providing complete coverage of the wireless industry, cell phone news, and future 4G technologies. Fri, 10 Feb 2012 07:12:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Aprilhttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-45529 April Thu, 09 Dec 2010 17:05:54 +0000 http://www.phonenews.com/?p=10565#comment-45529 This is funny. This has happened to me as ealy as 2009, back when the unlimited plan was $34.95. I had a Blackberry Storm activated with PagePlus Cellular in 2009. Halfway into my PRE-PAID month of service they turned my phone off. They told me that I downloaded a bunch of songs, ring tones and pictures and had gone over my data allowance which took me over my PRE-PAID limit and I actually OWED THEM MONEY! Now of course I'm pissed. I'm a grown a$$ woman with children, I don't download songs or ringtones and if I did I'd cop to it. Of course I download pictures but not so many that they would take me over my data limit. The rep thought I was lying! He told me maybe my kids did it. Again, I'm a grown a$$ woman who paid $200 (refurbished) for this phone, I don't let my kids 'play' on or with my phone.....sorry. He finally stated Blackberry's continuously attempt to connect to the Internet...blah blah blah because I had no idea what he was talking about. Bottom line was, whatever he was trying to get me to understand made ABSOLUTELY NO SENSE, but it was the reason my account was in the RED and disconnected. So he told me they were no longer allowed to activate Blackberry's, took the overage charges off my account, but would not reactivate my phone unless I paid for another unlimited plan! My husband had the exact same phone and he never had to deal with that. But one day he called to pre-pay for the unlimited plan and two days later his phone was turned off. We were traveling at the time and the PagePlus rep said when we paid $34.95 it went towards 'roaming charges' and the rest went towards 'minutes' which he had used up. So we had to pay $44.95 to get the unlimited plan and to get the phone turned back on (the unlimited plan cost had changed within a matter of days). Talk about being PISSED!! I have since cut PagePlus off but my husband stayed with them because he needs their coverage. (VERIZON, ALTHOUGH ABNOXIOUSLY EXPENSIVE, DOES HAVE THE BEST CELLULAR COVERAGE HANDS DOWN). He has switched phones though. I hope there is some type of class action bought against them, they're stealing people's money. And will somebody, ANYBODY, PLEASE tell me how you can abuse an unlimited talk and text plan?????? Just askin'..... This is funny. This has happened to me as ealy as 2009, back when the unlimited plan was $34.95. I had a Blackberry Storm activated with PagePlus Cellular in 2009. Halfway into my PRE-PAID month of service they turned my phone off. They told me that I downloaded a bunch of songs, ring tones and pictures and had gone over my data allowance which took me over my PRE-PAID limit and I actually OWED THEM MONEY! Now of course I’m pissed. I’m a grown a$$ woman with children, I don’t download songs or ringtones and if I did I’d cop to it. Of course I download pictures but not so many that they would take me over my data limit. The rep thought I was lying! He told me maybe my kids did it. Again, I’m a grown a$$ woman who paid $200 (refurbished) for this phone, I don’t let my kids ‘play’ on or with my phone…..sorry. He finally stated Blackberry’s continuously attempt to connect to the Internet…blah blah blah because I had no idea what he was talking about. Bottom line was, whatever he was trying to get me to understand made ABSOLUTELY NO SENSE, but it was the reason my account was in the RED and disconnected. So he told me they were no longer allowed to activate Blackberry’s, took the overage charges off my account, but would not reactivate my phone unless I paid for another unlimited plan!
My husband had the exact same phone and he never had to deal with that. But one day he called to pre-pay for the unlimited plan and two days later his phone was turned off. We were traveling at the time and the PagePlus rep said when we paid $34.95 it went towards ‘roaming charges’ and the rest went towards ‘minutes’ which he had used up. So we had to pay $44.95 to get the unlimited plan and to get the phone turned back on (the unlimited plan cost had changed within a matter of days). Talk about being PISSED!!
I have since cut PagePlus off but my husband stayed with them because he needs their coverage. (VERIZON, ALTHOUGH ABNOXIOUSLY EXPENSIVE, DOES HAVE THE BEST CELLULAR COVERAGE HANDS DOWN). He has switched phones though.
I hope there is some type of class action bought against them, they’re stealing people’s money. And will somebody, ANYBODY, PLEASE tell me how you can abuse an unlimited talk and text plan?????? Just askin’…..

]]> By: Former Customerhttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-44604 Former Customer Thu, 11 Nov 2010 02:43:21 +0000 http://www.phonenews.com/?p=10565#comment-44604 Its not I personally spoke with the Ohio Attorney General's office I looked up there number and talked with them personally Its not I personally spoke with the Ohio Attorney General’s office I looked up there number and talked with them personally

]]> By: Greghttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-44597 Greg Wed, 10 Nov 2010 21:16:45 +0000 http://www.phonenews.com/?p=10565#comment-44597 Make sure it is not a scam before you sign anything. Make sure it is not a scam before you sign anything.

]]> By: Former Customerhttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-44595 Former Customer Wed, 10 Nov 2010 18:42:31 +0000 http://www.phonenews.com/?p=10565#comment-44595 START WIRELESS, INC dba PAGE PLUS CELLULAR has reached an agreement with the Ohio Attorney General! I received a letter dated November 4, 2010 that stated this and I QUOTE this: "Re: In Re Start Wireless, Inc dba Page Plus Cellular EAGO No. 410096 Restitution Eligibility Notice and Claim Form Based upon consumer complaints, such as yours, the Ohio Attorney General's Office initiated an investigation into the business practices of tart Wireless, Inc dba Page Plus Cellular. Our office and Start Wireless have reached a settlement agreement that requires Start Wireless to make significant changes to its business practices, including clearly and conspicuously providing consumers with the terms and conditions regarding its products and services and improving its customer service. Additionally the settlement agreement included a payment of a fine to the state of Ohio and customer restitution. We have determined that you are eligible for a restitution payment in the amount of $200.00 based upon the complaint you filed with the Attorney General & Better Business Bureau. If you wish to receive this restitution please sign and date this letter in the space below and return it in the enclosed envelope before November 30, 2010. If you have any questions, please feel free to call the Investigator Erin Hall at (419)-245-2548" Well its looks like we won a small fight against big business but maybe now we have sent a message out to big business that we the American People are not gonna stand for Under handed business practices any more! START WIRELESS, INC dba PAGE PLUS CELLULAR has reached an agreement with the Ohio Attorney General!

I received a letter dated November 4, 2010 that stated this and I QUOTE this:

“Re: In Re Start Wireless, Inc dba Page Plus Cellular
EAGO No. 410096
Restitution Eligibility Notice and Claim Form

Based upon consumer complaints, such as yours, the Ohio Attorney General’s Office initiated an investigation into the business practices of tart Wireless, Inc dba Page Plus Cellular. Our office and Start Wireless have reached a settlement agreement that requires Start Wireless to make significant changes to its business practices, including clearly and conspicuously providing consumers with the terms and conditions regarding its products and services and improving its customer service. Additionally the settlement agreement included a payment of a fine to the state of Ohio and customer restitution.

We have determined that you are eligible for a restitution payment in the amount of $200.00 based upon the complaint you filed with the Attorney General & Better Business Bureau. If you wish to receive this restitution please sign and date this letter in the space below and return it in the enclosed envelope before November 30, 2010.

If you have any questions, please feel free to call the Investigator Erin Hall at (419)-245-2548″

Well its looks like we won a small fight against big business but maybe now we have sent a message out to big business that we the American People are not gonna stand for Under handed business practices any more!

]]> By: SaltyDawghttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-39069 SaltyDawg Tue, 04 May 2010 20:37:33 +0000 http://www.phonenews.com/?p=10565#comment-39069 Check this out for a better option than page plus: http://www.phonenews.com/virgin-mobile-new-beyond-talk-plans-and-new-phones-this-month-11148/ Check this out for a better option than page plus:
http://www.phonenews.com/virgin-mobile-new-beyond-talk-plans-and-new-phones-this-month-11148/

]]> By: Page Plus Raises Unlimited Plan to $44.95, Removes Per-MMS Fee | PhoneNews.comhttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-38723 Page Plus Raises Unlimited Plan to $44.95, Removes Per-MMS Fee | PhoneNews.com Thu, 22 Apr 2010 02:24:04 +0000 http://www.phonenews.com/?p=10565#comment-38723 [...] Plus did not say that the changes were in any way related to the groundswell of complaints that led to the controversial interview with PhoneNews.com at CTIA this year. Some have speculated [...] [...] Plus did not say that the changes were in any way related to the groundswell of complaints that led to the controversial interview with PhoneNews.com at CTIA this year. Some have speculated [...]

]]> By: eac7487http://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-38712 eac7487 Wed, 21 Apr 2010 14:49:36 +0000 http://www.phonenews.com/?p=10565#comment-38712 I read something about this on a class action website. Check it out: http://www.classaction.org/page-plus-cellular-unlimited-talk-and-text-plan.html I read something about this on a class action website. Check it out: http://www.classaction.org/page-plus-cellular-unlimited-talk-and-text-plan.html

]]> By: Dialing for Dollars: Cell Phone Savings | The Saved Quarterhttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-38588 Dialing for Dollars: Cell Phone Savings | The Saved Quarter Wed, 14 Apr 2010 19:26:24 +0000 http://www.phonenews.com/?p=10565#comment-38588 [...] pre-paid company called Page Plus that has been in the news in the past weeks for removing an unlimited talk and text plan without warning because “people were abusing it” by talking too much (isn’t that the point of [...] [...] pre-paid company called Page Plus that has been in the news in the past weeks for removing an unlimited talk and text plan without warning because “people were abusing it” by talking too much (isn’t that the point of [...]

]]> By: SaltyDawghttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-38543 SaltyDawg Sun, 11 Apr 2010 19:27:43 +0000 http://www.phonenews.com/?p=10565#comment-38543 You are innocent until proven guilty, yes. and in the court of public opinion, Page Plus has been tried, convicted, and is in the process of being executed. The comments by Page Plus Executive VP were pretty much the nail in the coffin. Staying froogle is one thing, but you have to get what yo pay for. I don't care how cheap it is if the company doesn't actually provide the service you pay for. And even worse, if they don't refund your money after they fail to provide the service... All of the reports to the BBB, Attorney Genral, and FCC can't be wrong. You are innocent until proven guilty, yes. and in the court of public opinion, Page Plus has been tried, convicted, and is in the process of being executed.

The comments by Page Plus Executive VP were pretty much the nail in the coffin.

Staying froogle is one thing, but you have to get what yo pay for. I don’t care how cheap it is if the company doesn’t actually provide the service you pay for. And even worse, if they don’t refund your money after they fail to provide the service…

All of the reports to the BBB, Attorney Genral, and FCC can’t be wrong.

]]> By: fruguruhttp://www.phonenews.com/on-eve-of-ctia-cracks-in-page-plus-reach-critical-mass-10565/#comment-38540 fruguru Sun, 11 Apr 2010 18:46:23 +0000 http://www.phonenews.com/?p=10565#comment-38540 In this great land of ours, we the people are innocent until proven guilty. Pageplus should (and will) take this as an (another) opportunity to shine. It will come out a winner and change it's name to PagePlus-Phoenix. For me, I just want to stay Froogle. In this great land of ours, we the people are innocent until proven guilty. Pageplus should (and will) take this as an (another) opportunity to shine. It will come out a winner and change it’s name to PagePlus-Phoenix. For me, I just want to stay Froogle.

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