Comments on: Samsung and Jitterbug Recall Phones for 911 Out-Of-Area Issue (Updated) http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/ Providing complete coverage of the wireless industry, cell phone news, and future 4G technologies. Fri, 10 Feb 2012 07:12:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Maohttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-48941 Mao Mon, 07 Mar 2011 02:12:10 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-48941 I also gave my mom a simple phone with PERS features to secure her safety wherever she goes. But what I gave her is the Just5 Easyphone. This is also a great option to consider as it isn’t only reliable and high-quality but also very affordable. My mom only spends $.10 for each minute and $40 for the unlimited service that is good for 30 days. This one also makes a good buy. I also gave my mom a simple phone with PERS features to secure her safety wherever she goes. But what I gave her is the Just5 Easyphone. This is also a great option to consider as it isn’t only reliable and high-quality but also very affordable. My mom only spends $.10 for each minute and $40 for the unlimited service that is good for 30 days. This one also makes a good buy.

]]> By: Stephaniehttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-28142 Stephanie Thu, 04 Jun 2009 02:47:30 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-28142 You wait for the letter from Samusng which directs you to a service center. The service center flashes and uploads the data to the phone. You wait for the letter from Samusng which directs you to a service center. The service center flashes and uploads the data to the phone.

]]> By: kim silviahttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-28137 kim silvia Wed, 03 Jun 2009 16:10:00 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-28137 well how do you update it? the customer service line for jitterbug tells customers to go to a store to do it... well how do you update it? the customer service line for jitterbug tells customers to go to a store to do it…

]]> By: Stephaniehttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-28016 Stephanie Fri, 29 May 2009 12:56:25 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-28016 Oh and remotely flashing the phone would never work. It sometimes takes 10+ minutes to get a Jitterbug customer to find the on/off button. Can you possibly imagine the man hours involved in trying to get SID Data? Oh and remotely flashing the phone would never work. It sometimes takes 10+ minutes to get a Jitterbug customer to find the on/off button. Can you possibly imagine the man hours involved in trying to get SID Data?

]]> By: Stephaniehttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-28015 Stephanie Fri, 29 May 2009 12:54:20 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-28015 Ripped off by jitterbug usually means in my extensive experience that you had no idea how a cell phone works and talked hours and hours thus expecting that you were exempt from the .35 per minute overage and likely wanted a refund on a huge phone bill because your broke ass is on social security? Ripped off by jitterbug usually means in my extensive experience that you had no idea how a cell phone works and talked hours and hours thus expecting that you were exempt from the .35 per minute overage and likely wanted a refund on a huge phone bill because your broke ass is on social security?

]]> By: elizabeth duhaimehttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-27975 elizabeth duhaime Thu, 28 May 2009 01:25:12 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-27975 feel we were ripped off by jitterbug discontinued service so much for the great warranty feel we were ripped off by jitterbug discontinued service so much for the great warranty

]]> By: Christopher Pricehttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-27958 Christopher Price Wed, 27 May 2009 17:48:44 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-27958 I doubt it. Jitterbug phone firmware is designed to block roaming calls. I suspect Samsung got over-zealous and told the phone "If you're not on a tower in the PRL, don't allow any calls." Normally, the firmware is supposed to exempt 911 from this restriction. The only way a PRL update would fix that (assuming it is the issue), would be to whitelist every SID pair in every CDMA 800/1900 country. A recall would actually probably be less expensive, than managing a PRL that size for the next umpteen years. Plus, it would wind up with all the Jitterbug customers landing on towers that they can't make calls on. I doubt it. Jitterbug phone firmware is designed to block roaming calls. I suspect Samsung got over-zealous and told the phone “If you’re not on a tower in the PRL, don’t allow any calls.” Normally, the firmware is supposed to exempt 911 from this restriction.

The only way a PRL update would fix that (assuming it is the issue), would be to whitelist every SID pair in every CDMA 800/1900 country. A recall would actually probably be less expensive, than managing a PRL that size for the next umpteen years.

Plus, it would wind up with all the Jitterbug customers landing on towers that they can’t make calls on.

]]> By: Samsung, Jitterbug face 911 issue, recall phones | Prepaid Reviewshttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-27957 Samsung, Jitterbug face 911 issue, recall phones | Prepaid Reviews Wed, 27 May 2009 15:16:48 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-27957 [...] In this case it was only property. In other cases it can cost lives. Yesterday we learned that Samsung and Jitterbug have recalled two handsets because of 911 issues. This is not a concern in the subscriber’s home calling area, but [...] [...] In this case it was only property. In other cases it can cost lives. Yesterday we learned that Samsung and Jitterbug have recalled two handsets because of 911 issues. This is not a concern in the subscriber’s home calling area, but [...]

]]> By: milkbonehttp://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-out-of-area-issue-updated-7930/#comment-27955 milkbone Wed, 27 May 2009 12:18:40 +0000 http://www.phonenews.com/samsung-and-jitterbug-recall-phones-for-911-roaming-issue-7930/#comment-27955 Is there a reason that this couldn't be fixed with an OTA PRL update? Is there a reason that this couldn’t be fixed with an OTA PRL update?

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