Sprint has announced new policies designed to improve customer satisfaction and retention as well as attracting new customers.
Beginning next year, Sprint will begin prorating contract termination fees, keeping in line with current trends in the industry started by Verizon.
Sprint will also begin to address longstanding complaints of poor customer service by welcoming new subscribers to Sprint with a phone call from a customer service representative, and going over every part of the agreement to make sure the customer understands and is satisfied with their current choices, as well as monitoring data and voice usage for six months to ensure customers are on the best plans for their particular usage patterns for voice and data.
A courtesy phone call from a customer service rep will be done if the customer is in danger of going over their voice plan allotment, or is using data services that would best be covered under an unlimited data plan.
Sprint has also done away with the six-month grace period for plan changes given to new customers when signing up for service, and will allow plan changes at any time without an extension to the current service agreement beginning on November 12th, improving flexibility for both new and current customers.