Following up on a previous report detailing next month’s mobile broadband changes which eliminate unlimited 4G access on tablets and mobile broadband cards, Sprint representative Emmy Anderson has confirmed that those customers that do not agree with the changes will be able to terminate service without a termination fee once notice of the changes is received which has been sent with October bills. The changes will go into effect on November 2nd.
Anderson goes on to elaborate on the changes, stating that the changes were made due to the discovery that customers rarely exceeded plan allotments when taking into account 3G and 4G usage. Continue reading for the full statement.
We value our customers and believe they realize the value of our 3G/4G Mobile Broadband plans.Â The majority of our existing Mobile Broadband customers do not exceed the amount of data included in their plan, even when 3G and 4G usage are combined, as they will be when this change takes effect with the customerâ€™s November billing cycle. Bill messages have been sent to all affected customers in their October bill to provide 30 daysâ€™ notice of the upcoming change. Customers who wish to cancel their Mobile Broadband service have 30 days from the date the change takes effect to do so without incurring an early-termination fee.