Sprint has shut down their phone number that allowed customers to request one-time credits for unsatisfactory or defective downloads purchased online from Sprint’s Vision download store.
Calling the number, 1-877-788-0743, now presents customers with the message “Thank you for calling Sprint for assistance with your PCS service. For issues with premium services, please visit My Content Manager at sprintpcs.com”.
This number was an easy solution to customers that could not use their monthly Vision Pack credit, such as Pocket PC owners as well as most Palm-based PDA customers. However, it was often abused by many that just wanted an easy $10 a month credit on their bill, as it was not verified in any way. Customers must now call customer service for any credit requests for premium services, and it appears that PDA owners are left without any method of using their Vision Pack credit.