Comments on: Sprint Launches Instinct S30

By: Badvinny39

Badvinny39 — Tue, 10 Nov 2009 02:08:56 +0000

I just want to say I like sprint and I canâ€™t really say anything bad about customer service. However I had the first version of the instinct and the main selling points where sprint T.V. and being able to pam the phone. I had to replace the phone of my dreams with the s30 after it was broken in a tragic mishap and I have to say that it is a piece of JUNK!!!!!!!
It keeps freezing up and I have to do a hard reset to get it working again, it gets very hot and it has serious software issuesâ€™. My first s30 stoped working completely and had to get a second phone from sprint. Very disappointing and Iâ€™m looking for a new phone and maybe a new service.

By: Blaine B

Blaine B — Sat, 25 Jul 2009 05:53:30 +0000

Spellcheck… Happy Sprinting!

By: Blaine B

Blaine B — Sat, 25 Jul 2009 05:51:40 +0000

I am not much of a web browser on the phone ( A little but not much), Three things I like about both Instincts:

1) Being able to check email!
2) I love the turn by turn – audible GPS, is as good as my Garmin! And way better than my friends I-thingy!
3) The live search feature is the best! I say coffee and it shows me many spots to go pretty fast, address, phone numbers, then I can see where it is, and have GPS take me there! That is RAD! Did I just say RAD!?

Oh, I just found out I can do messenger!!! Don’t know if I will on the phone! But hey…..

I have had many phones in the past. I am not into it as much as Chris or (I think) Jose. But cudos to you guys for hammering out the bugs! You guys are both awesome in this arena! Me, ahhhh, whenever I bought a phone, I always had lower expectations than all the hype… so I guess I am not too dissatisfied with them… unless they have crappy coverage/reception/charge times. I have been with Sprint since 99. Well I did a short stint with Verizon, and went back to Sprint.

I had a M800 and now have a S30, I don’t notice much diff, but remember I do not care so much… My M800 is in the drawer… If the S30 hoses up, I will resort back! And wait on the 2010 model… Personally… I like they way the Basic Instinct (Isnt that a movie??), or 800 feels in the palm… seems more rugged or something.

Take care all… happy Sprining…

PS: I know you guys last talked June, but hey…. maybe one of you guys will see this…

B
Florida

By: Blaine B

Blaine B — Sat, 25 Jul 2009 05:34:22 +0000

To get Opera Mini 3 on the S30, go to games and apps. Press the arrow next to “Opera Mini”, press online info, then click “install a previous version”. Then click “Try old Opera Mini 3″. Last click “Download Opera Mini”, then folow prompts.

By: Corey Wilson

Corey Wilson — Tue, 30 Jun 2009 18:16:25 +0000

I have had the m800 since november and Love it my gf got her daughter the s30 because they phased out the m800 and the drivers for the computer messed up our m800 drivers (guess they can’t co-exist ont he same computer) and as far as I can tell no PAM hopefully the next one that comes out does have it.

By: Just Plain Joe

Just Plain Joe — Tue, 23 Jun 2009 22:28:48 +0000

How many of yall have every thing plans with the S30?
I dont, i have a family share plan….
So why complain about having to have an everything plan, if indeed you dont….

By: turner howard

turner howard — Tue, 09 Jun 2009 18:42:45 +0000

i got a samsung instinct s30 bout 3 weeks ago and i love it, only thing is that i hate havin to turn it sideways to get on the internet so i downloaded the app opera mini and the phone has been great ever since!!

By: Doakie

Doakie — Thu, 07 May 2009 14:43:29 +0000

unlike any of the other people who replied to this story i actually owned two S30s. i ended up returning them thinking the handsets were to blame for poor voice and data connection at my office. come to find out the Rant i got for free has worse data connection. odd cus my old sanyo 8400 was bulletproof everywhere.

so all this strife about two versions of the instinct was easily explained to me by the sales manager at a local sprint store. the Instinct M800 was designed a year ago with the idea it was sprints high end touch phone so it came with a spare battery with charger, and also came with a larger storage card. the Instinct S30 M810 is designed with the idea there is going to be a higher end Instinct that is more expensive. So I comes with less features a lower hardware set cus its destined to go downmarket in its pricing.

i believe they launched the S30 at the same price point so they could offload the last of the M800s but now they have already started dropping the price of both m800 and m810. look on sprint.com after rebate both are $99 after rebate now.

i personally loved the s30. it was a great feature phone. not as powerful as my G1 but i loved it as a backup web device. its OSK and messaging / im client integration were beautiful. i dunno you guys can knock it all you want i miss my s30. having a rant to use everyday is a poor consolation. is it odd to say i’m heartbroken to not have my s30 anymore? Is it odd to have that feeling toward a phone?

I never could tell the diffence between rev 0 and rev a on instincts. Using opera mini they seemed to load webpages identically. I got the s30 over the m800 cus the s30 was sexier. It still worked great. Didn’t have the extra battery but I didn’t care. I have my G1 for all my intensive work. The S30 doesn’t compete with smartphones. If you want a smartphone go get one. But I’m here to say I loved the S30 and miss it greatly. Personally I found it to be a great phone. Sorry for any missed typos, typing this on my G1.

By: Christopher Price

Christopher Price — Mon, 27 Apr 2009 07:41:12 +0000

F1, welcome to Sprint. If only three or four techs could be completely consistent half the time! Unfortunately, this is one of those situations where you are going above their pay grade, asking them to address a policy matter. They aren’t trained to do that.

Now, Tier 2 technicians undergo a lot of training. However, they have no engineering background. They are given shut-the-customer-up explanations from floor managers at the call center. I see it all the time, and that is why you are getting consistent (albeit, wrong) answers from Tier 2.

If what I was posting was incorrect, there would be a flood of emails, from SEBU division all the way down to media relations, to me personally. Sprint has yet to correct PhoneNews.com once, on anything we’ve said regarding the Instinct and Everything plans.

And yes, you can tell them PhoneNews.com said so (it has worked in other situations)… but it won’t change anything this time.

As I said, there are four things you can do, and just because Sprint doesn’t give the real reasons in training their customer service staff, doesn’t change those underlying reasons.

Sprint simply does not want to offer PAM on Everything plans (in order to upsell Simply Everything Plus Mobile Broadband), nor do they want to offer Instinct on any other set of plans.

They are within their legal rights to do that, even though they may be illegally explaining the problem away as a technical flaw.

By: F1

F1 — Mon, 27 Apr 2009 05:01:35 +0000

Chris, I don’t know who your sources are,
I spoke to 2 tech support reps at tier2, 1 store rep and 1 regular tech support, the later put me on hold and came back saying my F&F 700 Plan with the unlimited EVDO Data that I have, should work with an Instinct and she did not know why Retention said no, “maybe they did not pay attention to your account plan detail”!
However 3 of 4, a store rep, and both tier2 techs informed me of the technical issues with PAM and said that the phone was designed by Sprint and Samsung to handle all inclusive data hence the introduction of the Everything Plan, because the phone does automatic updates along with GPS, except for when customers tried to add PAM; that is when they come across cases where it would mess up its system, causing havic!
Surely they can not be all lying or be wrong??!
You denying their position at this point does not matter anymore, I can not tell them that Chris P. told me it works, either way no matter what the truth is, marketing wise, with so much misinformation so late into the game, it is sad to see how a company like Sprint can not train the staff uniformly!

Thank You!