Many have reported today that Sprint has responded to our reporting, wherein they claim that the LG Rumor was not halted (in sales) due to an issue with the phone. Rather, Sprint argues that the shortage of LG Rumors is due to the phone being “too popular to meet demand.”
PhoneNews.com stands behind its original reporting, and will clarify the matter. In a statement issued to reporters yesterday and today, Sprint did not directly confirm or deny the issue present with the LG Rumor. They simply argued that the phone was “too popular” rather than “bearing a known issue”.
Internal memos, provided to us from sources in Sprint, confirmed to us that Sprint did indeed halt orders due to the issue. Worse, Sprint has yet to correct the issue (by releasing the update to customers as a firmware over-the-air update). These are facts and we will post documents to prove this if they are disputed further.
Following today’s statement, we contacted Sprint and asked them flatly to address the issue regarding the rumor that prompted our previous article. Sprint did indeed (and finally) confirmed the issue. Furthermore, they confirmed that a software update had been approved to fix the issue, however it is unclear when it will be issued, if it is not already imminent.
It is unfortunate that so many in the media got the original story right, but the follow-up wrong. However, we stand by our sources and their documents which clearly confirm to us that the LG Rumor was halted in shipments due to this issue.