Comments on: Sprint Responds, Admits LG Rumor Issue, Denies Reason for Pulling

By: GennieHatesTheRumor

GennieHatesTheRumor — Sun, 20 Sep 2009 23:30:55 +0000

Soo I got the blue Rumor last November, and I loved it, and it was amazing, even when I beat it up. But then one day out of the blue it stopped charging without assistance. As in, I had to hold the charger in with a rubberband for it to charge. And then that stopped working too, so I lost all 230 something of my contacts and my pictures and my videos and my memos. So we went to a Sprint store in the mall, and they sent us to the bigcheese Sprint store or something (which by the way is about 45 minutes from my house) and I had to go over about 100 things before they would say “fine, we’ll order you a new phone”. Well….these people that had my phone in their possesion so they could send it in and get a new one said “we’ll call you when your new phone comes in”….THEY CALLED MY MOBILE NUMBER. As in the mobile they had sent in so they could get the new one…this delayed me getting my new phone even longer. And so then I got the black one, and it’s been a grand total of, what, 2 or 3 weeks? Same problem. First I had to hold the charger in with a rubberband and now it won’t charge at all. I’m a busy person, and I need my cellphone for scheduling, and contacting people. Needless to say, I can’t do any of that if my phone won’t charge AT ALL. UGHH.

By: charlee

charlee — Thu, 18 Jun 2009 05:42:25 +0000

okay so I want to send a picture on my phone right… Well sprint people I CAN’T. I went to this one website and they all had the same problem.
Heres the prob. WHen I try to send a pic it says that it’s been queved so I should try to remove the pics from my pending folder. Where and the heck is the pending folder!!! PLease help…

By: Rob

Rob — Wed, 08 Apr 2009 19:30:18 +0000

I have had my black LG rumor not quite 11 months now, and had to sign a 2 yr contract agreement. I’m someone who takes care of my phone and doesn’t get it wet or drops it all the time, or beats it up and scratches it all up. I try to take the best care of it so it lasts, especially since it wasn’t a cheap phone. I personally really like the phone, its design, and a lot about it.
It periodically would shut itself off randomly once or twice a week, but that wasn’t a huge big deal to me. Sometimes the charger is kinda picky and you have to make sure that its plugged in absolutely at a perfect angle or it would not go in at all to charge, (can be annoying sometimes) I have the online service and the “Handler” problem arose when i went to view a webpage such as a youtube video. I called sprint and they said the handler means your phone is not capable of viewing what you tried to view, and they did not have the software to make it capable of viewing. So it wasn’t upgradable to even be able to view. Which when i ordered the phone the people told me that it was capable to watch videos and other online things of that sort including some tv. obviously they didnt know much about their product they were selling me. So i was under the impression that it could do all of that until i found out that it did not.
Just recently as of about 4-5 days ago the screens colors started to be all out of wack and part of it was slightly fuzzy and muffled. When i opened it, it sometimes corrects itself temporarily and then starts to blur out again and become fuzzy and distorted. The screen keeps flashing trying to correct itself but it seems to be progressively getting worse as of this past few days that it started out of nowhere. So i looked online and talked to a sprint rep and they suggested go into a sprint store before contacting LG. So i went to a sprint store and the lady looked at it an said i need a new ribbon cable, and that it was a common problem with this type of phone as well as other slider phones. Since i did not have the insurance on my plan ($7 a month) they told me it could be fixed there in about a couple hours for $35, or i could contact LG and see if the factory warranty would cover it. Which should be 1 yr warranty i believe. So i contacted LG yesterday and they said i can send it in and i asked what fees would be involved other then shipping it to Alabama. The only thing i was able to be told is that i would have to pay shipping, they would look at it to see if it had water damage or was broke due to my neglect or dropping an that for me to contact them in the first week with my tracking number to see the status of it. In the convo LG suggested that if it can be fixed they will fix it or give me a refurbished model in its place upon their discretion, or of it needed more repair not covered under their warranty id be charged accordingly. I had asked LG if it was a common problem and they said no its not, and they haven’t heard much about this particular problem occurring- Opposite of what the sprint store said that it was the ribbon cable and a common problem on this phone. So i go and research it online to see that others definitely have had the same problems and its more common than i thought. I guess i did good compared to some of you who had immediate problems, mine waited 11 months before major problems. I researched online how much a new ribbon cable is, and it runs abut $10. So now i have to decide on what to do. fix it myself? send it to LG and probably get a refub back in its place that’s worth about 1 third of what i paid for a new cell, or take it back to sprint and just pay to have it fixed an back in a few hours… but in short the sprint store said that it will only get worse and will eventually get to the point where the screen will completely go out and you wont be able to see anything on it. She said the ribbon cables are known to have minor tears in them after sliding the phone open an closed so many times, and it will just progressively get worse. You’d think the company would know this part wasn’t made strong enough its if a slider phone, knowing it will be slid often. Like dur. They need to make higher quality parts instead of selling their phones for $300 or more a pop and using cheap chinese parts that dont hold up while they are making a killing profit, then giving customers a run around when a problem occurs. Sounds like it could be a class action lawsuit if there’s so many of us with these problems…

I even updated the firmware when the problems started to occur, hoping it was just a glitch or a freak incident. But i found out that I’m not alone in this..

By: Caitlin

Caitlin — Fri, 06 Mar 2009 23:20:20 +0000

For some reason, I can’t send pictures to anyone. It goes into the pending messages folder and never sends! Can anyone help me out?

By: MeganHatesHerPhone

MeganHatesHerPhone — Sun, 08 Feb 2009 23:25:49 +0000

Hey(: I’ve recently decided that I truly hate my phone. I say this with an effing passion. Sprint needs to get their act together and make a better phone. I haven’t replaced my phone yet, but I have had numerous problems with it, and i have barely had it for 5 months. my charger needs to be put at a certain angle to charge and im getting sick of it. i had it fixed, but it barely helped. here are the problems that i have had;

-screen turns on and off whenever it wants
-IT WONT CHARGE.
-screen dims.
-space bar wont work.
-”e” and “a” wont press.
-volume doesnt work.

Tell me that i am not the only one to experience this. Ugh, (: SEND ME AN EMAIL! what problems have you been having?! i mightve had them too, but just ignored it.

kaythanks. (:

By: Jessica

Jessica — Wed, 31 Dec 2008 15:25:56 +0000

This phone does suck. Shuts off all the time and its really slow and the texting is never right. IT JUST SHUTS OFF WHENEVER IT WANTS TO!!!!!!!!!! I AM GOING TO GET A NEW PHONE THIS MONTH. Ridiculous!

By: Andrew

Andrew — Sat, 13 Dec 2008 01:23:32 +0000

i have the green rumor and ill be scrolling through internet and the phone shuts off what should i do? it also used to shut off whenever i went to “my albums” but it stopped that thank god

By: max

max — Wed, 10 Dec 2008 16:57:25 +0000

hey i hav the black rumor how can i go on internet i mean im paying for it but it keeps saying internet time out please try again

By: Allie

Allie — Mon, 13 Oct 2008 01:16:00 +0000

this phone sucks!
this is my second one and it randomly turns off all the time,im thinking about changing phones
):

By: Melissa

Melissa — Sat, 13 Sep 2008 23:15:26 +0000

yeah they do that and they suck