Sources in Sprint are reporting that Motorola and Sprint have identified a systemic issue with the Motorola i880 display. Customers with handsets that are having display failures will be able to have the phones fixed or replaced at any Sprint Store for no charge.
Sprint is the only national carrier to impose an in-store fee for warranty repairs. The company directs customers to mail their phones to the manufacturer for free warranty repair. However, in these cases, the company has initiated a “silent recall” where known issues are quietly made aware to repair centers to address at no charge. The customer is not informed of this problem, and if the store does not get the memo, chaos can ensue to for the consumer.
Motorola has isolated the display issue in the i880 down to something on the main system board for the phone. While it was previously assumed that it was the display connector (a chronic problem for many Motorola handset models), it actually appears to be a processing error. Sprint has been capturing Motorola i880 units for isolation over the past several months, and these units were worked on jointly with Motorola and Sprint to isolate the issue.