Comments on: Sprint Updates Warranty Policy, No More In-Warranty Fees (Updated) http://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/ Providing complete coverage of the wireless industry, cell phone news, and future 4G technologies. Fri, 10 Feb 2012 07:12:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lea Mitchemhttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-53729 Lea Mitchem Thu, 01 Dec 2011 19:36:02 +0000 http://www.phonenews.com/?p=7628#comment-53729 I agree with Kristin 100%, Sprint even talked me into buying their TEP warranty and now they will not honor it. They flat out lied to me to get me to buy the extended warranty, and now tell me I have to send the phone into Asurioun Company myself to get it fixed, well actually they don't fix it they send me an old one they have fixed, NICE.....I made a complaint with the Better Business Bureau, but Sprint still refuses to uphold their promises. BBB says most companies have 10 days to respond to a complaint, but because Sprint gets so many complaints they have 35 days, You would think Sprint would try and make their customers happy but they just don't care. We will be switching to a different company soon!!. I agree with Kristin 100%, Sprint even talked me into buying their TEP warranty and now they will not honor it. They flat out lied to me to get me to buy the extended warranty, and now tell me I have to send the phone into Asurioun Company myself to get it fixed, well actually they don’t fix it they send me an old one they have fixed, NICE…..I made a complaint with the Better Business Bureau, but Sprint still refuses to uphold their promises. BBB says most companies have 10 days to respond to a complaint, but because Sprint gets so many complaints they have 35 days, You would think Sprint would try and make their customers happy but they just don’t care. We will be switching to a different company soon!!.

]]> By: Kristinhttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-47961 Kristin Thu, 27 Jan 2011 05:27:17 +0000 http://www.phonenews.com/?p=7628#comment-47961 Since this article has been written Sprint has not changed. It is now 2011 and I am getting the run around from the store, customer service and tech support. I was treat4ed very poorly by a woman named Ashley in the tech. department. My daughter has only had her Blackberry phone for 5months. The light behind the screen went out. The phone is still under warranty. They told her $35.00 because she didn't have insurance, I got the same story. Not one person could actually explain what the $35.00 actually was for. I requested a corporate number and no one could give me a #. They claim there is no one to talk to above them. So frustrated and so done with Sprint. They suck and do not back up their products that they buy. When they bought the phone from blackberry the took responsibility for the warranty and will not hold up to their bargain f the deal. They cheat their customers. Shame on you Sprint!!!!!!!!!!!! Since this article has been written Sprint has not changed. It is now 2011 and I am getting the run around from the store, customer service and tech support. I was treat4ed very poorly by a woman named Ashley in the tech. department. My daughter has only had her Blackberry phone for 5months. The light behind the screen went out. The phone is still under warranty. They told her $35.00 because she didn’t have insurance, I got the same story. Not one person could actually explain what the $35.00 actually was for. I requested a corporate number and no one could give me a #. They claim there is no one to talk to above them. So frustrated and so done with Sprint. They suck and do not back up their products that they buy. When they bought the phone from blackberry the took responsibility for the warranty and will not hold up to their bargain f the deal. They cheat their customers. Shame on you Sprint!!!!!!!!!!!!

]]> By: Mikehttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-44151 Mike Wed, 27 Oct 2010 02:22:49 +0000 http://www.phonenews.com/?p=7628#comment-44151 It's back! I have a 3 month old Sprint Samsung Seek that just keeps cycling on and off and will not allow me to make calls, I was just told by Sprint Technical Support and the Sprint Store that unless you now buy a service plan they charge you for fixing their phones and that Sprint does not warranty their phones any longer. They both told me this was the new policy that was instated Saturday. I have sent an e-mail to customer service to see if this is correct. I'll let you know what they say. Sprint requiring service contract to support phones under warranty It’s back! I have a 3 month old Sprint Samsung Seek that just keeps cycling on and off and will not allow me to make calls, I was just told by Sprint Technical Support and the Sprint Store that unless you now buy a service plan they charge you for fixing their phones and that Sprint does not warranty their phones any longer. They both told me this was the new policy that was instated Saturday. I have sent an e-mail to customer service to see if this is correct. I’ll let you know what they say.

Sprint requiring service contract to support phones under warranty

]]> By: lenyhttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-37908 leny Wed, 24 Mar 2010 11:12:47 +0000 http://www.phonenews.com/?p=7628#comment-37908 i wonder if can change my sprint phone..i just bought it 3 mos. ago but im experiencing a problem with my unit..i want to change it for a new one since i bought it with a big box and i have all this problem with this phone..sometimes if im using it ,it just suddenly froze and i need to turn it off..i have no patient for this kind of phone...so maybe you can advice me for this... i wonder if can change my sprint phone..i just bought it 3 mos. ago but im experiencing a problem with my unit..i want to change it for a new one since i bought it with a big box and i have all this problem with this phone..sometimes if im using it ,it just suddenly froze and i need to turn it off..i have no patient for this kind of phone…so maybe you can advice me for this…

]]> By: The sprint TEP with Palm pre - PreCentral Forumshttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-30322 The sprint TEP with Palm pre - PreCentral Forums Sun, 09 Aug 2009 20:43:08 +0000 http://www.phonenews.com/?p=7628#comment-30322 [...] here is a tip that might save you money. The tep does cover those things but the warranty on your phone does too. guess what you phone warranty is free and sprint does honor it. I am thinking all those things are defects that the manufacturer can take care of through sprint. Call the store and see what they say. Sprint Updates Warranty Policy, No More In-Warranty Fees (Updated) | PhoneNews.com [...] [...] here is a tip that might save you money. The tep does cover those things but the warranty on your phone does too. guess what you phone warranty is free and sprint does honor it. I am thinking all those things are defects that the manufacturer can take care of through sprint. Call the store and see what they say. Sprint Updates Warranty Policy, No More In-Warranty Fees (Updated) | PhoneNews.com [...]

]]> By: Nickhttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-29622 Nick Fri, 24 Jul 2009 17:58:55 +0000 http://www.phonenews.com/?p=7628#comment-29622 SPRINT SUCKS! I have to echo Pete's sentiment above. The hinge on my wife's flip phone broke through NORMAL WEAR AND TEAR. She didn't drop it or abuse it. We've been paying for the ESRP coverage on this phone for the past 2 years. Ok, so I go and check the ESRP contract to see if a repair or replacement phone would be covered, contract says "What is covered: If the Designated Wireless Device fails due to an Operational Failure, We will repair it, or, at our sole option, replace it with a device of comparable kind and quality." Ok, makes sense, but what is an operational failure? Again, from the contract: “Operational Failure means failure of the Designated Wireless Device to operate due to operational, mechanical, or structural failure from defects in materials or workmanship and normal wear and tear." Ok, broken hinge, could be considered a mechanical or structural failure, right? And it happened through normal wear and tear. So cool, good thing we have this ESRP plan so we can get this fixed. WRONG! Sprint refused to cover it under the ESRP, claiming that the phone must have been dropped or abused to cause the hinge to break (they like to call this "physical damage", it's a nicer way of saying it I guess). More or less calling my wife and I liars. They also tried to justify it by saying "this isn't a known issue with the phone," even though there's nothing in the contract saying only "known issues" are covered. I even went back to the sprint store a second time, contract in-hand, to get the same line of bull. It became painfully clear that the sprint store reps had no idea of what was actually in the ESRP contract, nor did they care. They just kept regurgitating the same lines over and over, "it's physical damage", "it's not mechanical", "outside forces (dropping) must've caused it to break". This is completely deceptive and shady as hell. I'm cancelling this ESRP plan, demanding a refund for all money I've paid into it and cancelling Sprint as soon as this stupid contract expires. SPRINT SUCKS! I have to echo Pete’s sentiment above. The hinge on my wife’s flip phone broke through NORMAL WEAR AND TEAR. She didn’t drop it or abuse it. We’ve been paying for the ESRP coverage on this phone for the past 2 years. Ok, so I go and check the ESRP contract to see if a repair or replacement phone would be covered, contract says “What is covered: If the Designated Wireless Device fails due to an Operational Failure, We will repair it, or, at our sole option, replace it with a device of comparable kind and quality.” Ok, makes sense, but what is an operational failure? Again, from the contract: “Operational Failure means failure of the Designated Wireless Device to operate due to operational, mechanical, or structural failure from defects in materials or workmanship and normal wear and tear.” Ok, broken hinge, could be considered a mechanical or structural failure, right? And it happened through normal wear and tear. So cool, good thing we have this ESRP plan so we can get this fixed. WRONG! Sprint refused to cover it under the ESRP, claiming that the phone must have been dropped or abused to cause the hinge to break (they like to call this “physical damage”, it’s a nicer way of saying it I guess). More or less calling my wife and I liars. They also tried to justify it by saying “this isn’t a known issue with the phone,” even though there’s nothing in the contract saying only “known issues” are covered. I even went back to the sprint store a second time, contract in-hand, to get the same line of bull. It became painfully clear that the sprint store reps had no idea of what was actually in the ESRP contract, nor did they care. They just kept regurgitating the same lines over and over, “it’s physical damage”, “it’s not mechanical”, “outside forces (dropping) must’ve caused it to break”. This is completely deceptive and shady as hell. I’m cancelling this ESRP plan, demanding a refund for all money I’ve paid into it and cancelling Sprint as soon as this stupid contract expires.

]]> By: Best Buy vs Sprint Store... My 2 cents - Page 7 - PreCentral Forumshttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-27829 Best Buy vs Sprint Store... My 2 cents - Page 7 - PreCentral Forums Thu, 21 May 2009 23:18:05 +0000 http://www.phonenews.com/?p=7628#comment-27829 [...] from any Palm authized source for a full year for FREE with NO TEP and NO ESRP -- NO Asurion. Sprint Updates Warranty Policy, No More In-Warranty Fees (Updated) | PhoneNews.com Stop the [...] [...] from any Palm authized source for a full year for FREE with NO TEP and NO ESRP — NO Asurion. Sprint Updates Warranty Policy, No More In-Warranty Fees (Updated) | PhoneNews.com Stop the [...]

]]> By: petehttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-27038 pete Wed, 22 Apr 2009 22:12:30 +0000 http://www.phonenews.com/?p=7628#comment-27038 it sounds like it is sayint that esrp is just an extension of manufactures warranty past the 1 year manufactures warrenty. and no longer covers wear or tear or physical damage. sprint needs to get its shit together regarding service and repair. before nextel merger it was rediculous than they took nextel service and repair policity which was the best. NSP(pre merger nextel) is what ESRP is supposed to be now. but sprint never did it right ( i know i worked for nextel corporate retail store, then sprint corporate retail after merger. Nextel NSP(now esrp) replaced any problem with the phone or gave them another phone(most likely refurbished), it covered everything except water damage and if the phone was broken beyond repair, motherboard exposed or broken, or if phone was broken in 3 or more peices for flip phones or more than 1 peice for candybar. Nextel had awesome technichians and always had an abundance of refurbished motorola phones. sprint never really had refurbished phones, so if they couldnt fix it they would have to replace with brand new phone. which cost money. thats why bullshit sprint would hardly ever replace a phone through esrp, and always made people go through insurance company. which really pissed people off, ecspecially me when i stopped working for sprint and tried to take a coulpe phones in for esrp service. Those ******* technicians would always claim phone was water damaged, and had corrosion on it which was never thier and even the sticker under the battery never turned red, which is supposed to be if there was water damage. Sprint just sucks their policys blow and they ruined a great company Nextel. They need to learn how premerger nextel did things, and sprint can come back and be successful. I even remember that if you got a phone replaced and you had your phone for like 1 year and a half, and you where only half a year away from being elegble to upgrade, they would restart your upgrade elegibilty for another 2 years cause the esn changed. Any company who thinks like that is not worth existing, but after the merger they stopped that practice by learning what nextel did, now they need to keep doing other things the way nextel had and theyd be good. it sounds like it is sayint that esrp is just an extension of manufactures warranty past the 1 year manufactures warrenty. and no longer covers wear or tear or physical damage. sprint needs to get its shit together regarding service and repair. before nextel merger it was rediculous than they took nextel service and repair policity which was the best. NSP(pre merger nextel) is what ESRP is supposed to be now. but sprint never did it right ( i know i worked for nextel corporate retail store, then sprint corporate retail after merger. Nextel NSP(now esrp) replaced any problem with the phone or gave them another phone(most likely refurbished), it covered everything except water damage and if the phone was broken beyond repair, motherboard exposed or broken, or if phone was broken in 3 or more peices for flip phones or more than 1 peice for candybar. Nextel had awesome technichians and always had an abundance of refurbished motorola phones. sprint never really had refurbished phones, so if they couldnt fix it they would have to replace with brand new phone. which cost money. thats why bullshit sprint would hardly ever replace a phone through esrp, and always made people go through insurance company. which really pissed people off, ecspecially me when i stopped working for sprint and tried to take a coulpe phones in for esrp service. Those ******* technicians would always claim phone was water damaged, and had corrosion on it which was never thier and even the sticker under the battery never turned red, which is supposed to be if there was water damage. Sprint just sucks their policys blow and they ruined a great company Nextel. They need to learn how premerger nextel did things, and sprint can come back and be successful. I even remember that if you got a phone replaced and you had your phone for like 1 year and a half, and you where only half a year away from being elegble to upgrade, they would restart your upgrade elegibilty for another 2 years cause the esn changed. Any company who thinks like that is not worth existing, but after the merger they stopped that practice by learning what nextel did, now they need to keep doing other things the way nextel had and theyd be good.

]]> By: Dan Hessehttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-26949 Dan Hesse Tue, 21 Apr 2009 01:14:28 +0000 http://www.phonenews.com/?p=7628#comment-26949 Does this allow a customer to leave Sprint with no ETF because of this change? I have the warranty on my plan and would love to leave. Does this allow a customer to leave Sprint with no ETF because of this change? I have the warranty on my plan and would love to leave.

]]> By: Don Louiehttp://www.phonenews.com/sprint-updates-warranty-no-more-in-warranty-fees-7628/#comment-26937 Don Louie Mon, 20 Apr 2009 22:19:08 +0000 http://www.phonenews.com/?p=7628#comment-26937 JJ that's the same insureance Assurion offers except Sprint will waive the deductible if you have TEP in lots of cases by replacing the phone on the spot JJ that’s the same insureance Assurion offers except Sprint will waive the deductible if you have TEP in lots of cases by replacing the phone on the spot

]]>