Comments on: T-Mobile Quietly Brings Back $18 Upgrade Fee http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/ Providing complete coverage of the wireless industry, cell phone news, and future 4G technologies. Sat, 21 Nov 2009 14:36:48 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: Sprint Tech http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27187 Sprint Tech Wed, 29 Apr 2009 17:49:19 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27187 I just dont see anyone leaving a company due to an upgrade fee honestly. IMO, its not even close to a deal breaker. I just dont see anyone leaving a company due to an upgrade fee honestly. IMO, its not even close to a deal breaker.

]]> By: acdc1a http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27185 acdc1a Wed, 29 Apr 2009 15:29:23 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27185 Sprint Tech, the reason people don't complain about an activation fee when they first sign up is because they see value in having a new account set up in the billing system and either getting a brand new number or having their number ported in. An upgrade fee is bull because you're already in the billing system, you already have a phone number, and you want to commit to giving your company money for another 24 months. Sprint Tech, the reason people don’t complain about an activation fee when they first sign up is because they see value in having a new account set up in the billing system and either getting a brand new number or having their number ported in. An upgrade fee is bull because you’re already in the billing system, you already have a phone number, and you want to commit to giving your company money for another 24 months.

]]> By: Sprint Tech http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27167 Sprint Tech Wed, 29 Apr 2009 02:20:53 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27167 I understand that no one WANTS to pay the fee. But, since just about all the national carriers do charge the fee, what are you gonna do? Cell phone companies are no better than credit card companies with wacky fees. Why is upgrade fees any worse than activation fees? I dont see people complaining about those. Its just something you either accept or move on and go elsewhere. The grass isnt gonna be greener on the other side though. I understand that no one WANTS to pay the fee. But, since just about all the national carriers do charge the fee, what are you gonna do? Cell phone companies are no better than credit card companies with wacky fees. Why is upgrade fees any worse than activation fees? I dont see people complaining about those. Its just something you either accept or move on and go elsewhere. The grass isnt gonna be greener on the other side though.

]]> By: JJ http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27164 JJ Wed, 29 Apr 2009 01:59:31 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27164 Why charge an upgrade fee for a customer who is willing to sign a contract and upgrade? Don't you want your customers to stay with you? There goes the so called Great Customer service that tmobile is known for. Why charge an upgrade fee for a customer who is willing to sign a contract and upgrade? Don’t you want your customers to stay with you? There goes the so called Great Customer service that tmobile is known for.

]]> By: qwerty http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27163 qwerty Wed, 29 Apr 2009 00:33:31 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27163 There's little worse than, "oh, by the way there will be this extra fee..." It doesn't really matter what it's for, most all customers will see it as an arbitrary and pointless fee tacked on by company giving customers little other choice. Carriers know this and price the fees right at the point to collect the most money but not have the customers balk en masse. I could understand a little if they sold devices at SRP. Giving a substantial discount then charging an extra fee is useless give and take. Build them into the cost of the phone or service. There’s little worse than, “oh, by the way there will be this extra fee…” It doesn’t really matter what it’s for, most all customers will see it as an arbitrary and pointless fee tacked on by company giving customers little other choice. Carriers know this and price the fees right at the point to collect the most money but not have the customers balk en masse.

I could understand a little if they sold devices at SRP. Giving a substantial discount then charging an extra fee is useless give and take. Build them into the cost of the phone or service.

]]> By: stellar http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27159 stellar Tue, 28 Apr 2009 18:42:50 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27159 Upgrade at Sams Club and you will still get the $18 fee waived..... Upgrade at Sams Club and you will still get the $18 fee waived…..

]]> By: acdc1a http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27157 acdc1a Tue, 28 Apr 2009 18:08:04 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27157 Only $18?!?!?! That's 40% of my monthly bill. Only? Crazy! Only $18?!?!?! That’s 40% of my monthly bill. Only? Crazy!

]]> By: jj http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27155 jj Tue, 28 Apr 2009 17:41:23 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27155 @ Sprinttech I guess your one of the only people that the bad economy doesn't affect and can afford the unneccessary fees that cell companies impose. Good for you. @ Sprinttech
I guess your one of the only people that the bad economy doesn’t affect and can afford the unneccessary fees that cell companies impose. Good for you.

]]> By: Curveballer http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27153 Curveballer Tue, 28 Apr 2009 16:29:07 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27153 18 dollars is nothing when the carrier gives u an awesome deal on a phone. 18 dollars is nothing when the carrier gives u an awesome deal on a phone.

]]> By: Sprint Tech http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/comment-page-1/#comment-27152 Sprint Tech Tue, 28 Apr 2009 15:28:58 +0000 http://www.phonenews.com/t-mobile-quietly-brings-back-18-upgrade-fee-7712/#comment-27152 Its only $18, I dont see why its such a huge issue. Its only $18, I dont see why its such a huge issue.

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