T-Mobile has announced via their bulletin board that they have reversed their decision to charge customers to receive paper statements thanks to feedback from angry customers in the statement below.
“T-Mobile is committed to encouraging customers to make the move to paperless billing. Itâ€™s a great alternative to paper and better for the environment.Â Since the announcement weâ€™ve heard everything from kudos to concerns about the move to paperless â€“ especially from our customers who today are receiving paper bills at no charge. So, weâ€™ve decided to not charge our customers a paper bill fee for now. Instead, we’ll be taking more time to determine the fairest way possible to encourage people to go paperless.Â Customers can still visit my.t-mobile.com to sign up for paperless billing.Â We thank our customers for their patience and appreciate people letting us know how they feel about this important topic.”
If this were to have gone into effect, T-Mobile customers would have been forced to switch to paperless billing or pay an extra surcharge to get a paper bill.