T-Mobile announced this afternoon that they will automatically credit all Sidekick users one month of data service.
Jim Alling, Chief Operations Officer at T-Mobile USA wrote the following memo on the T-Mobile support forum inform customers of the the credit and to once again apologize for the disruption in service:
“Dear valued T-Mobile Sidekick customers:
I realize that for many of you, your T-Mobile Sidekick is how you stay in touch with your friends, family and others. I sincerely apologize for the impact the current disruption of data services may be having on you. I assure you that T-Mobile is working very closely with Danger/Microsoft to resolve the issue as quickly as possible. T-Mobile-supported services, such as voice calls and SMS/MMS, have not been affected and continue to be operational. Danger/Microsoft has been working, and will continue working through the week, to restore data functionality and other features.
I understand that this data service disruption is very frustrating to our valued Sidekick customers. For many years, the Sidekick has been, and continues to be, a cornerstone device for T-Mobile. And we believe Sidekick customers are among the most loyal customers anywhere. Recognizing that, and to address any inconvenience Sidekick data customers are experiencing, T-Mobile will automatically credit one month of data service to customers who subscribe to T-Mobile Sidekick data plans. There is nothing you need to do to get this credit â€“ T-Mobile will post the credit to these accounts in the coming days.
We will continue to post the latest information and FAQs to these Forums. I appreciate you being a loyal T-Mobile customer, and appreciate your patience as everyone works hard to resolve the current issues. Thank you.
Jim Alling, Chief Operations Officer, T-Mobile USA”