Comments on: TracFone Debuts StraightTalk Flat-Rate Service

By: Jim

Jim — Wed, 04 Nov 2009 03:43:31 +0000

“Bob,” Oh no, not at this site. You must be wrong. See, no matter what the pay, it just doesn’t work…Dude, take it from me, RUN, run for your life. Its only going to get worst.
You could call “Customer Service.” I’ll let you in, from personal experience, it will take you weeks to straighten it out, if at all.
Gee, you could ask to speak to a supervisor, that’s what I did. I’m still waiting for that to happen (weeks later).
Asked to have my number ported, the standard is 2 hours. Straight Talk said, “Yeah, we know about it, we just havent’t gotten around to it yet.”
I came into Straight Talk 100 percent positive. I was fought 97 percent of the way. Then it was suggested that I light a candle, rather then ‘curse the darkness.’ There was NO ONE there to offer me a match.
I don’t understand why I was told by one CSR that I had 2 weeks to port my phone number but when I attempted to do it I was charged for another full month…..That has never been answered—humm. No other carrier I know does that. Gee, what a great carrier. I guess I’m just “cursing the darker,” while they are collecting more money.
I wish someone could tell me why I’m still waitinf for a supervisor to call me WHEN I was told it would take 24 to 48 hours. I admit, I’m in the darkness!
I am also in the DARKNESS why I was told I had to pay additionally to have my number ported after I was told by a CSR that I had 2 weeks to port my number.
I am in the dartkness why my phone would not accept a bluetooth AFTER STRAIGHT TALK advertised it as acceping BLUETOUTH.
Please, light a candle to the above. Gee, is that supervisor calling me now?
Why have I had 45 minute convertions in the evening only to be told “Gee,. I don’t know. Call back tomorrow.” I guess I’m in the darkness,.
When I called back the next day, there was no record of me call the night before.
CAN SOMEBODY “”"”"LIGHT A MATCH”"”"”?

By: bob

bob — Tue, 03 Nov 2009 22:21:15 +0000

I am using a bluetooth blue ant speakerphone with a Motorola RZR Straighttalk phone. The bluetooth disconnects and does not automatically reconnect. You must manually reconnect the bluetooth every time you use it. This is wrong.

By: Jim

Jim — Mon, 02 Nov 2009 13:11:41 +0000

“It’s always better to light a candle than to curse the darkness, imho.”

Darkness? I got out of the nightmare.

By: Russell

Russell — Fri, 30 Oct 2009 19:50:00 +0000

They got my phone working when I called TracPhone directly. But I still cannot access the internet. So far Im very unsatisfied with the quality of my experiences with ST. Im second guessing my switch, I will be calling to get my browser straightened out. We will see how many hours this takes. My experience thus far is the right hand does not know what the left hand is doing.

By: StraightTalkMe

StraightTalkMe — Fri, 30 Oct 2009 15:29:45 +0000

I suggest that anyone who has any issues get in touch with Elston (above) who writes:

“My Name is Elston and I am a Tracfone Employee and I am here to assist anyone that needs any assistance. My contact information is 1.800.626.4883 ext 6107″

Others have had success after speaking with him.

It’s always better to light a candle than to curse the darkness, imho.

By: Jim

Jim — Fri, 30 Oct 2009 14:06:21 +0000

You would call Straight Talk customer service a joke but there is nothing funny about it. The majority of the staff could care less. There’s an Straight Talk “observer” who comes to this site, maybe once a week, He “pre-dates” his replies so it looks like he’s answering the day you write here.
Yep, I’ve been where you are. The old service off and the new not started.
It’s a very simple process but it took days for Straight Talk to activate it.
Multiple phone calls, when I could get to talk with a rep, was “we’re working on it.”
So I see nothing has changed.
The final straw for me was when I couldn’t connect the Blue Tooth. So, I took it to 2 different stores. Both techs said, ” Your phone is too cheap a model to handle it” even though the phone listed supposedly as blue tooth compatible. That’s the phone, btw, that Straight Talk has increased the price to $100.00 now. I paid $80 two months ago for the same phone.
Straight Talk literally tourmanted me every step of the way. Two weeks ago when I got out of their nightmare, I had my number ported to my new service. When the number wasn’t ported (transferred) to my new company in 7 days, I called the new carrier and asked what the problem was. The new rep. called Straight Talk to see why there was a delay on such a standard procedure. The Straight Talk rep. replied, “Yeh, we got the request 7 days ago. We just haven’t gotten around to it.” BTW, my new carrier rep. informed me that the FCC “standard,” but not law, is to transfer the number within 2 hours of a request.
Russell, I found that customer service is slightly better in the daytime than at nite, but not by much. You might try that. But, Pal, I’m giving you fair warning, you problems and frustrations have only just began.
I am so glad I’m out of the Straight Talk nightmare.
My sympathies to you, JimInPhila@Gmail.com

By: jane

jane — Fri, 30 Oct 2009 13:43:26 +0000

russell,
sorry to hear your problems. i too used net10 until i switched to straight talk. i really liked net10, but the price won me over to straight talk. i had no problems switching. i got my number ported over in an hour or 2, and actually got someone who spoke pretty good english.
all i can suggest is to keep trying and you should be able to get someone who can help.

By: Russell

Russell — Fri, 30 Oct 2009 00:47:17 +0000

Im having a big pain with straight talk thus far. Im switching from Net10 to Straight talk along with moving my net10 number. I was told no problem !!! Well my Net10 phone no longer works and neither does my Straight talk phone !!!!!!!!!!!!!!!!!!!!!!!!!!!! I wish I had kept my net10. Customer service is a joke, cannot get an answer , the only answer I get is Im trying to call the other department please hold this is over and over and over !!!!! So now I have neither phone that works. It would help greatly If you could understand the customer service reps I have yet to get a rep that spoke understandable English. This is very frustrating !!!!!!!!!! If it sounds too good to be true it most likely is.

By: kaity

kaity — Sun, 25 Oct 2009 02:13:04 +0000

deos this phone have any covers for it bvecause i want to make mine look stilyish and i really want a cove

mail me back bye

By: Gary Granger

Gary Granger — Tue, 20 Oct 2009 23:23:15 +0000

Have not bought Straight Talk yet and desire to know about the Web services they have. Is it real web browsing or is it the worthless “Open Wave” that Tracfone uses?