NewsVerizon Recalling and Revising Storm 2 Due to Display Issues (Updated)
Verizon is actively working with RIM on a new hardware revision of the BlackBerry Storm2 in order to correct accuracy issues centered on the lower left corner of the SurePress touch display reported in a small number of units.
Verizon has ordered all stores to return existing pre-revision stock in order to receive the new units which include “silicone actuators to improve touchpad performance and tactile response” inside the piezo-actuated display hardware.
Customers with pre-revision BlackBerry Storm2 units are also able to exchange them for the revised model if reporting issues with the touch display.
Update: Verizon has responded to our reporting, which we have noted in a follow-up article.
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[...] BlackBerry (RIM), Verizon Verizon Wireless has objected to the title of a “silent recall” being affixed to the recent issues relating to the BlackBerry Storm 2. [...]
[...] have already started receiving shipments of the new models. Users having issues with their screens might be able to trade it in, though there doesn’t appear to be a hard and fast guideline. Best to check with your local [...]