Both Virgin and Boost Mobile have begun sending messages to current customers warning that both brands will enact stricter throttling policies beginning on May 6th. While no specific reason was given for the policy changes other than quality of service maintenance, both brands are and have been at the mercy of parent Sprint in terms of network performance, which has led to many complaints over the past 2 years. Below, the statement being sent out:
Effective 5/6/14, if you reach 2.5GB of combined 3G/4G data during your monthly plan cycle, your data speeds will be reduced to 2G speeds for the rest of that monthly plan. During this time, you may experience slower page loads and file downloads, and lags in streaming media. Data speeds will return to normal as soon as your next monthly plan starts. If you’d rather not wait for your new month to start, you can restart your plan immediately through My Account.How will I know if my data speeds have been reduced?If you are close to reaching 2.5GB of data in a month, you will receive a text message alerting you. Once you reach the 2.5GB limit, you will receive a text message letting you know your data speeds will be reduced for the rest of your plan month. You can check how much data you’ve used at any time during the month by logging into My Account and checking Data & Web history.By putting this data speed reduction in place, we’re making sure we can deliver the same quality of service to all of our nationwide customers – we appreciate your understanding at this time.