We’re still looking into the issue with Sprint, following up on their current Regulatory Fee ETF Out.
Many customers that are affected by the fee increase, are being told to wait until another billing cycle. We know this is incorrect information that is being forwarded to customer service… we’re trying to track down how that happened.
As of yesterday, Media Relations confirmed once again that you should be able to cancel now, sans ETF, regardless of your bill cycle. However, they are looking into the situation further to understand why people are having issues.
Customers are encouraged to call customer service back if they do not get approved, or are told to wait for their next bill cycle.
The issue appears to stem from a memo issued to customer service, which we are trying to obtain, as is Sprint Media Relations. There are too many possible reasons to address why customer service is routinely denying affected customers, but we will follow-up once Sprint completes their investigation.