Following Tuesday’s botched flash sale on the 16GB Wi-Fi only Nexus 9, the President of HTC USA has issued an open letter to those that were left out of the flash sale due issues with the site being hammered by the higher than expected traffic volume. However, outside of the apology, there is no mention of any makeup sale or additional discount to make up for the botched flash sale and only mentions the continuing “Hot Deals” promotion throughout the season.
I wanted to personally apologize for the frustration some of you experienced with our first “flash” sale yesterday. The sale was intended to introduce a weekly promotion that HTC will run weekly through the holidays. In celebration of the launch of our Nexus 9 tablet, we decided to kick off “HTC Hot Deals” in a BIG way with a screaming hot deal on a limited quantity of these tablets.
Simply put, the offer was very well received and the several hundred units that were allocated to this promotion sold out quickly.I understand that our site did not function properly and caused frustration – and for that I apologize. With such a hot deal and short time to take advantage, the experience needs to be seamless. Our team is rectifying the systems issues that some experienced and we remain committed to bring you an exciting cadence of offers throughout holidays.
We hope you were one of the many who got to enjoy the savings this time, but if not please do check back weekly.
All the best,
President, HTC America