The industry isn’t particularly happy when we ask them what the status is on a particular device, when it comes to a software update. Usually, if it isn’t public, they don’t want it to be, for one reason or another.
Our job at PhoneNews.com is to provide fair and balanced coverage, all while advocating for you, the user. Even if it’s pointing out that a company isn’t doing its duty in the customer service department, can create change in the industry. And, the more handset makers realize they’re losing customers for poor handling of firmware updates… the more likely they’ll actually start competing with the likes of Nexus and iOS.
Who knows, Microsoft might even make good on that promise of unofficial Windows Phone 8 updates for each and every device that doesn’t push through the update on its own. We’re still waiting for the details on that one, or for it to be pulled (remember, Microsoft also promised free tethering on Windows Phone 7).
Here’s what we want you to do: Post a comment with the name of a device that you care about, for which you’re still left in the dark on where all the updates are. No, we don’t want to know about devices that obviously have had their update lifespans cut off already. Your device that you don’t know if it will be updated to Windows Phone 7.8, Jelly Bean, or even Ice Cream Sandwich (yes, Droid Incredible 2 owners, we know you’re still waiting… but, please, share that grief with us). Unlike most of the industry, we’re listening.
We’ll aggregate your comments, and go after device makers and carriers the most based on your feedback.
It’s a tough job, but we’re willing to lose ad deals and draw ire to get it done. Somebody’s got to do it.