Over the past 24 hours, the concerns regarding unlimited talk and text on Verizon MVNO Page Plus Cellular have begun to outrage the community. Specifically, Page Plus has been disconnecting users for talking too long on their “Unlimited Talk & Text” plan.
In the past month alone, users have encountered issues with activating certain Verizon Wireless phones. Page Plus has said through unofficial channels that this was due to data provisioning issues on Palm OS devices, and that ESN-based HTC, BlackBerry and Palm devices could no longer be activated. Because this issue only affected older ESN blocks (serial number ranges), MEID-based Palm and HTC phones can still be activated, though BlackBerry devices cannot.
However, the latest effort described above has the community the most outraged. Users are being disconnected for having too many calls, as well as consuming too many minutes on their unlimited plans. Customers report being disconnected via text message, with no warning. Upon calling in to customer service, customers are told that their accounts cannot be reviewed, and that they cannot escalate the matter to a supervisor.
Worse, customers are being given conflicting information, some are told they can downgrade to the $29.99 Talk & Text plan, which offers 1,200 airtime minutes, while others are told they must port out. Some of these customers report low usages, but spiking to one hundred calls or minutes per day over the course of a couple or few days.
Page Plus has also been reported for losing multiple customer phone numbers during some of these instances, claiming it is impossible to reactive the mobile number, and that it is lost forever.
PhoneNews.com has attempted to contact Page Plus Cellular in regards to this article. Representatives from Page Plus commented that they were not able to refer us to any media contacts in the company. Page Plus has not offered any formal response to any of the situations in this article.
Update: Page Plus has dismissed our report, but responded to the article formally during CTIA, which we’ve posted in a follow-up article.