Christopher Price is the Founding Editor of Today, he leads the team building Console, Inc. - a new kind of Android™ device. He still likes to pontificate... a lot. You can visit his personal blog at

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216 responses to “Review: Palm Pre (Sprint)”

  1. F1

    @ Cell Dude

    My position regarding $14 million CEO D.H., relative to Forsee, he is an improvement, that is all, remember he came from ATT.
    I agree that “whatever CEO is in charge, they have their work cut out for them” but that is precisely their job.
    Customer service has improved…, their style of delivery has changed, they are polite, instead of rude, but not much in substance, the unchallenged “Administrative Fees” with no end in sight, errors in billing, false charges, Sprint DRM songs that you can not dowload, yet the cost is the same, they charge your minutes from when it starts ringing before the call connects, until you hang up after the call is completed!

    In other words the only time they will not charge you is if the call does not connect.
    They are stealing minutes everyday, so lets say you make a call, and it rings 30 seconds before pick up, they answer, you talk for 58 seconds and the party hangs up, it will stop the count not instantly but seconds later.
    Meaning 30 seconds (before) + 58 seconds (the call) + minimum 2-3 seconds (after the end), putting you squarely into 2minutes, instead of 58 seconds —> 1 minute!!
    Now multiply that extra minute by 49 million (minutes/customers), that translates into over 816,666 hours a day,
    That is if everyone only made one call @ only 1 minute a call per account, in just a 24hour period alone!!

    If you recall, years ago at the beginning of the Cell history,they used to have a time log in the phone, which would tell keep track of the lengh of the call, this way you could keep track of your minutes, which I used to log daily so I would not exceed my minutes, and at the end of the month I would do a side by side, and discover the rip off charges!
    At that time they would say, “we charge by minutes, not by seconds”, but add to that the above practise, and will not take long to see the size of this scam!

    Maybe someday the FCC will halt these abuses, not every carrier practises this. Like a Ponzi sceam, not everybody catches these practises, and that is exactly what they count on.

    Thank You

  2. captain

    After Palm dropped sync support for OSX, leaving all of my data bound and gagged in several non-functional Palm devices, and a proprietary database on a Mac I swore I would never buy another Palm device. Then Sprint STOLE $175.00 from me. Just charged a credit card they weren’t authorized to, but since I had had a Sprint account MasterCard refused to backcharge them and they got away with larceny. I’d been a Sprint customer for over a decade, had lots of technical problems, billing problems (always in Sprint’s favor), etc. But violating our contract and then stealing from me was the last straw.

    Palm + Sprint = the worst possible combination.

    Much as I hate to admit it, AT&T + Apple pretty much just works. And I know where my data is now. I may be getting wallet raped now, but at least it’s something I agreed to up front and haven’t had any shady charges appearing on my AT&T bills.

    Your mileage may vary, but my advice is to be wary.

  3. Don Louie

    Would you pay $30 for a Pro Pack? That’s the equivalent of what ATT is doing with the iPhone. Suppose they let grandfathered subs keep thier plan only if you get the re-named Pre-mium Pack, I would’ve jumped on it

  4. F1

    @ Don Louie

    Any option that provides “fair equal access”, would be a positive step,
    the question is if and when, Sprint sees the light, and changes policy!

    Thank You

  5. Ivan Y
  6. Paluxo Pre review online - Sprint Gurus Forums

    […] The review has been stolen from PhoneNews – Review: Palm Pre (Sprint) | […]

  7. Don Louie

    F1, is that a yes or no? This should have been the option within weeks/months of the Everything plans coming out as a percussor to the Instinct

  8. flower_power

    @Don Louie
    I hope this is not wishful thinking, but, in reading the leaked palm pre document that F1
    showed above. I believe there will be a SOC (some data pack code) available at a later
    data that can be added to some business plans giving pre access.
    It also stated that employees could get the pre at a later date.
    It remains to be seen which plans could get such a SOC added or how much it may cost.

  9. Don Louie

    I’ve been hoping they do this since the Instinct came out. I usually adopted the new plans whenever it saved me money or gave me more minutes, preferably both but when the instinct came I out I had already switched becase of the savings, lost minutes which I think I need now. Had a Power Pack 2100 (3 lines), Ultimate Pack, Nav Pack, Vision and unlimited fam text so I can see where the grandfathered plans complaining comes from because2 of phones covered any device they would ever come out with but switched anyway. Maybe they will wise up and let the old plans get the new phones, only if you get the Pro data pack

  10. F1

    @ Don Louie

    Any option that provides “fair equal access”, would be a positive step,
    the question is if and when, Sprint sees the light, and changes policy!

    Would I like letting people keep their legacy plan, and add a “Data Pack” as an option, so they can at least buy the phone they want?
    Well, yes!
    Although in these rough economic times, it is not wise to raise prices,
    also remember 4G is supposed to be coming, which will use far more Data!

    Which is why, I rather keep my Fair & Flexible 700, until 4G makes it to L.A.!

    Thank You

  11. CR

    Good one f1. I will pay more when technology warrants the upgrade. Hence when they start the 4g network. As of now I don’t wish to pay more for a service that is exactly the same as what I have.

    I would love the pre but the internet on it is the same as the internet on my touch diamond. I will just wait till the pro 2 or diamond 2 if they are forcing the plan on the pre.

    This is actually going to hurt palm more than sprint. Sprint has other phones that will keep customers happy. Palm doesn’t have that much to work with.

    Lets hope that whatever sprint does is a smart move. In the end customers will have the last word since they are the ones who pay the money.


    As of now I am still happy with my diamond and my sero plan.

  12. Juan Blanco

    Chris: Hook a brother up. I read what you said about trying it out and taking it back but I don’t think its to much to ask if it does its main function well. Its a phone. What is the voice quality like? We understand it is subjective. Its not the only subjective thing you will have said. You don’t have to get too technical. Good, bad or average. Compare it to another sprint phone making a call from the same place or something. Come on man!


  13. QuE180

    So Boy Genius Report (BGR) is trying to steal your thunder claiming to be the first to review the Palm Pre. They have posted up yesterday that they are the first blog to post about the phone. But I know that in fact you guys have posted last week about the phone. Can you believe the nerve of those guys…LOL

  14. dibble

    they might not have the first review on the web

    …they’re just the only ones who can actually prove it.

  15. Angel

    I wonder which one will be more of a ” full ” review…

  16. Palm Officially Announces iTunes, Mass Storage Support, and App Catalog for Pre |

    […] may claim to have the first review of the Palm Pre, but remember, you read on first… Trackback | Permalink […]

  17. nitussi

    First these companies force you in a contract to make money, now they want to force you to pay $100+ a month on a plan just because you want a decent phone. Pretty soon every phone is going to require $100+ plan. In the beginning people would spend hundreds, even thousands on outrages fees from overages. These companies were making out like fat cats! At the same time people were raising hell about the fees and they got a clue and started showing constraint to overages. These companies are fighting back with a forced more expensive plan to make up for it. Pretty soon everything that comes out is going to require higher monthly fees for stuff you really don’t need. The Industry has already brainwashed us into thinking that you have to have a contract on everything you purchase, now some people are already brainwashed about these forced plans. Some brainwashed bloggers here, are sticking up for the cell phone companies by saying we shouldn’t complain. Sprint owes us a decent phone, why should people with comfortable plans have to pay a higher monthly fee just to get it?

  18. Sachin Palewar

    Nice, balanced review. Just twitted it.

  19. Jeff

    I am one of those Sprint Free & Clear Plan holders from way back in the day. I was not happy with the Instinct plan requirements and I am very unhappy about the same plan requirements being pushed on the Palm Pre. A data add on package for the Palm Pre would be a better option for Sprint because…legacy plan holders are happy about keeping their calling plan and Sprint is happy because of revenue coming from Palm Pre data add ons. Both sides happy…Sprint….I hope you are listening!!!

  20. Hello, we aren’t Walt Mossberg… | Blog

    […] Eric Lin publicly made a foul-four-letter-word-strewn commentary about our nabbing the first review of the Palm Pre, we realized animosity was alive and well in the mobile […]

  21. mike

    I read the article, I understand your frustration — but you have to understand ours. 1. your didn’t produce any new photos of the pre you were reviewing. 2. your review didn’t reveal anything that was known months ago 3. The purpose of a review is to get that person’s thought on whatever they are reviewing. Your review was very uninformative. That’s like reading a review for a movie and only getting “the movie was had special effects and a lot of action — there was some points in the movie that had drama, but if you really want to know about the movie go see it” — that review gave no information of what the person that of the movie — when people see the word review they want to know if the reviewer liked or disliked what they are reviewing and why!

  22. Christopher Price

    Mike, obviously you didn’t read the review fully. Your claims aren’t correct, and as we noted on our blog, we posted the photos previously.

    Please re-read the article before posting further.

  23. mike

    I have read and re-read your review and obviously you guys didn’t do something right if you got shafted by BOYGENIUS as they are the site that is getting recognized as the 1st Palm Pre Review.

  24. TB

    I happen to agree with MOST of this review. I think the Pre is a great device for several of the reasons chris pointed out. Sprint TV, Apps store, and the touchscreen ( Which I must say IS THE BEST out there) are great. But what about the email Wow its fast! Camera and Music playing abilities amazing! But as for the phone not being brought – forget about it…

  25. b737thur

    I love the UI and OS. I love the way it looks. I said the same thing about the HTC Touch. I guess I don’t have to tell you how that turned out. So PLEASE stay here and write about what you experience with this phone ASAP. I want to hear everything. Had I been smart enough to read the blogs for a couple of weeks after that disaster I’d have saved myself some bucks. I’ll be here hanging on your every word (for at LEAST a month). Good luck.

  26. abcyesn

    got mine!!! my WONDERFUL hubby didnt want me there by myself & my 8 yr old did NOT want to get up at 5 am & go, so he went by himself. I was surprised cuz he told me Monday he was soooo sick of hearing me talk about that effin phone!! lol – he got there at 6am there were 2 cars in the lot but nobody in line.
    at 7:30 i told him to go start the line – sure enough a few more people followed. Our BB had 10 & I (technically my husband) was first in line.
    BB rep came out at 9 and gave “line tix” and started the paperwork.
    The first one they tried to activate was defective so sorry to the person who was #10 and didnt get a pre!!
    I got mine and will be playing with it for the rest of the day (at least)!!!! Talk more at see ya there.

  27. Trolls Complained, but Sprint Responded: Hard of Hearing Get the Pre Too |

    […] Sprint Despite the complaints of a vocal minority to our world-first Palm Pre review, Sprint appears to have […]

  28. Sprint Palm Pre Available Online via Sprint Relay |

    […] able to use the device as a modem, though in practice it is slower than a dedicated aircard. In the world-first review of the Pre, my editor in chief at PhoneNews blasted Sprint for excluding relay customers […]

  29. Ian

    Got mine on release day and boy…..**SPEECHLESS**…..went from in-stink to this phone. I don’t think there anything i don’t like…other than i can’t change the notification alert, but an update will come out to change that (hopefully)

    <<<<<*****Talk more at see ya there.*****>>>>>

  30. Patty

    I totally agree about the plans. Get this I HAVE a DATA PAK on 3 of my 5 phones – my plan is the FAMILY 1400 – just like the FAMILY 1500 – the 100 mintues. I PAY a total with fees taxes etc 168.00 per mos. I pay 9.99 for each of my extra three phones – the 2 main phones and one of the 3 have unltd text, web browsing, email, pic mail and THEY WILL NOT let me upgrade to the PRE. I am looking for a new carrier. UGH!

  31. Dude

    wow complain complain complain. no one is forcing anyone to get the pre and no one is forcing anyone to change their plans. If you dont wanna change your plan then the Pre is not for you. Good luck finding another carrier with a comparable price plan that gives you all the features that the sprint price plans give you. oh and fyi you could get the $129.99 everything data share 1500 and 1 extra line for $20.00. hmm 149.99 or 168.00? maybe someone should start doing math classes again?

  32. Dude

    oh and edit on above post with taxes your still only looking at around 180.00 ish

  33. KV

    I purchased the Pre on June 12th…. While I am pleased with the the phone itself, battery life is AWFUL! I charge my phone overnight & the phone is dead by 2pm… Ridiculous. I am considering exchanging the phone for a treo simply for battery life. Who wants to carry a charger around everywhere they go?

  34. Patty

    Dude – I can do math. I pay 168 TOTAL now. They want me to Pay 129.99 just for the plan and then 19.99 for each addtl line – I have 3 extra lines. 19.99 x 3 = 59.97 + 129.99 =189.96 of course you’ll have to add on about $40 for taxes and fees which leaves me a new gand total of 229.96. I will have gained 100 extra shared minutes is all. As I stated earlier I already have unltd text, email, web browsing, sprint tv, on demand, sprint music. Of course as you stated no one is forcing me to get the Pre – I was just excited that sprint finally got a phone that seems really cool and because I am a long time customer with 5 phones I was going to get it, but now I’m not. I was also happy to see that others shared the frustration with their DATA PLANS and that I wasn’t misunderstanding what Sprint is telling me. I’m not sure why you’re on the forum, but it’s a free country : )

  35. Don Louie

    Patty, if you talk to the stor manager I’m sure they give you a 15%-20% discount and if they won’t if you calmly exlpain this to Account Services, they will. Bite thebullet or move on

  36. Dude

    Like Don said if you have been with sprint for a long time then you are probably eligible for some sort of discount. you should also see if your company participates in their discounts program usually you can get good discounts. I get irritated by comments like “I am looking for a new carrier. UGH!” simply because you cant have it your way. you are right its a free country and you can go somewhere else however you wont be staying at $168 with 5 lines with all of the features that you currently have.

  37. Dude

    oh and by the way unless you have one of the 30 dollar data packs you are not getting free sprint nav, or Sprint TV premier those are 2 extra stand alone $10.00 per month per feature subscriptions that are included with the $129.99 price plan. Look at it this way if all 5 phones are capable of sprint tv and sprint nav you are getting $100.00 per month free included with the price plan

  38. flower_power

    @Patty – The discount is a red herring. You can probably get a 25% discount on your current plan.
    The is Allient Credit Union where sprint gives a 25% discount to members of that credit union.
    That Credit Union is open to a lot of people including anyone that belongs to the PTA.
    Whith 5 lines, you may have kids and may be a member of a PTA.

    So, to compare a plan with no discount to a plan with a discount is like comparing apples
    to oranges.

  39. kristen

    I was just on a ridiculously long phone call with customer retention regarding my contract with Sprint and the new Pre. I have been a Sprint customer for almost 4 years. I have since then added 2 lines on to my phone (2 new customers for them!). I used my full upgrade in December for the Centro (previously having the Treo) – obviously not knowing the Pre would be coming out. Knowing that new Sprint customers can buy the phone for $199 – I called wondering what kind of deal I could get on this phone – even with the willingness to sign ANOTHER 2 year agreement… Bottom line? I am SOL. According to the representative I spoke with it is a “contract Sprint has with Palm” stating the only deal an existing customer will get is through their upgrade.. Otherwise I’m paying over $500 for a phone through a company I’ve been loyal to for this long? More than disappointing. What I’m hearing from this employee is that the company cares more about signing new people up than keeping the ones who have been with them for years.
    I could cancel my Sprint account, sign up with AT&T and buy an I-Phone for cheaper. Two thumbs down, Sprint.

  40. Dan

    Why is it sprints fault that YOU used your upgraded elligibillity? Why blame a company who has SET rules and guidelines? Do you think AT&T would let you go from the Iphone 3G to the I Phone 3G S even if you have been with them for years? Nope and go read their forums there are a bunch of people mad because they wont let them upgrade for the cheap price.

  41. F1

    Just for the record:

    Fact: Over the 1st weekend of release:
    Sprint sold 50.000 units of Pre while,
    AT&T sold 1.000.000 units of iPhones!

    As I said many times before, this is part of the broader “smart” marketing strategy of Sprint, by eliminating it’s own base of none “Everything Plan” accounts, getting the fraction of the $ possible!

    Sheer genius!

    Thank You

  42. Dan

    Hmm lets see I phone sold WORLD wide, Pre sold in US Only…….. apples to oranges buddy…

  43. F1

    @ Dan
    I sent you a reply about 40 minutes ago on my Sprint phone, I hit reply and it said it sent it to cprice@phonenews!!!!
    I don’t understand why a “reply” has to go somewhere else, I am curious how long it will take for the message to get trans/posted on here! Why sent people an email notification, if the response goes somewhere else??
    I am sending this via a EeePC 900, direct input on this blog.

    Thank You

  44. F1

    @ Dan
    Here is the copy of my response to you, originaly sent one hour ago:

    Agreed, on that you have a valid point, however, was that Apple’s fault, or Palm’s marketing decision? Still, if any one has the breakdown of the sales figures, kindly share it with us.
    How many units were sold in the U.S. alone? This way we get “them” Apples and Oranges straight !

    On a different subject,I don’t now why, but Yahoo and Opera 9.6 combined become a complete nightmare, it took over 20 minutes, for me to log in into the Yahoo account, get to my sent folder, copy the above message, any other page loads in seconds, but not so Yahoo email, loading speed drops to 5-6kbs!

    Thank You

  45. Dan

    It was more Palm decision i think. the choice to only produce $50,000 units and distribute them is decided by the manufacturer.

  46. lilly

    Actually, I went to the sprint store yesterday and you don’t have to get the everything plan. I share a plan w/ my mom (don’t judge) and i could get 1500 minutes plus unlimited messaging PLUS umlimited data for 129.99 a month for 2 people. that 189.99 if it was the everything plan…. just saying.

  47. Harry


    Are you sure you got the Palm Pre? I know my wife and I had to upgrade to everything plan just to get the Pre.

  48. Tris

    If you go to and look at the list of phones, under the pre it says “about plans for this phone”. click there and you will see that you can use it with the $99.99 everything plan, everything Data plan 900 for $89.99, Everything Data 450 for $69.99, Simply everything family $189.99 for 2 and $89.99meach added phone, everything data family 3000 for $169.99 for 2 phones $20 each added phone, everything data family 1500 for $129.99 for 2 phones $20 each added phone, and a business essentials plan also. So those of you paying for the everything plan need to look at sprints website, then call and change your plans. I asked before the pre came out what plans were required to have this phone and I was NEVER told ONLY the everything plan $99.99. They told me the family data plans would be fine with this phone. Like I said, the info I just posted here I got from the sprint site just now as I typed. So please go take a look and change things around to save yourselves some money.