Samsung and service provider Jitterbug have instituted a voluntary recall of the SPH a110 and a120 clamshell due to issues accessing 911 emergency services whenÂ outside home service areas, affecting handsets sold after March 1st of last year .
Samsung has instructed customer service centers across the country to perform software updates free of charge to fix the issue, and is also accepting affected handsets by mail with a turnaround timeframe of approximately a week.
160,000 handsets are said to be affected by this issue, with Jitterbug stating that it does not affect use when in a home area.
Encyclopedia: Samsung Jitterbug (SPH-a110/a120)
Update: The article has been updated reflecting the correct date for phones affected and specific issue.