Available immediately at no extra cost, Sprint’s hard of hearing customers can now take advantage of the company’s new web-based solution called WebCapTel(R). This new service allows a person who can speak but is hard of hearing over the phone to log on via a computer’s web browser and read word-for-word captions of their dialogue.
Customers who use the service will be able to make and receive calls on their own cell phone, land-line or even an amplified phone. If there are any details that were missed during the conversation, they can log into www.sprintcaptel.com and read written captions of everything their caller speaks; all this in real time during the conversation. Web interface customization options include changing font size, color, or even backgrounds. Captioned conversations can also be saved for later review.
This service is available anywhere in the United States and within US Territories but is currently not applicable on calls to or from international locations such as Canada or Mexico. Sprint forecasts that this new service is expected to help an estimated 23 million Americans with hearing loss.