Awhile back, we reported on Sprint’s regulatory fee increase, and how it is a material change that enables you to cancel service, sans termination fee. Well, Sprint read how we’ve been battling AT&T to get them to fess up and acknowledge their bad behavior.
And, Sprint did something unique in the wireless industry. Instead of making cancelling service an impossible task, Sprint called us up and wanted to work with PhoneNews.com to ensure no headaches this time when cancelling.
Effective today, you can call up customer service and schedule service cancellation. Be sure to follow the following steps, outlined by Sprint:
1) You must call in after January 1 (as in, starting today). Ask to be transferred to the cancellation department.
2) When you reach the cancellation department, note the $.40 regulatory fee increase that took effect at the start of January. Explain that this is a material change, and you would like to terminate service without the early termination fee.
3) If you are porting your number out to another carrier, alert the representative of this. They will note your account to be closed out properly after porting.
4) Be sure to only port your number after calling customer service, and explaining the process above. If you cancel service or port your number to another provider before following steps one through three, you will be charged the early termination fee.
5) You have until January 31st to schedule disconnect of service. You may complete your billing cycle, but any requests to cancel your contract after the 31st will be denied.
If you’ve tried that a couple of times, and haven’t found success… Simply contact us at PhoneNews.com. We’ll get you in touch with a team of ombudsmen at Sprint that will make sure your account is closed properly.
Update (1/6): Latest update on the situation…
We’d like to take a moment to thank Sprint for this industry-leading spirit of cooperation.