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Browse: Home / BBB

BBB

Sprint’s Premium Device Fee Material Change, Our ETF Out Dilemma

By Christopher Price on January 18, 2011

As you may have heard today, Sprint will start assessing new fees for customers who swap 3G smartphones on Everything Plans after January 30th. Customers are facing a mandatory bill increase of $120/year for swapping phones they already own. If you haven’t seen our previous coverage, please read it first to avoid confusion. Sprint has […]

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Posted in Early Termination Fee (ETF) Out, Editorials, Sprint | Tagged BBB, early termination fee, Early Termination Fee (ETF) Out, etf, fcc, iphone 4, puc, sprint | 52 Responses

Cingular Kicked Out of BBB

By Christopher Price on September 12, 2005

Regional New York newspapers are reporting that the Upstate New York Better Business Bureau has removed Cingular from its program. The BBB is the nation’s largest consumer advocacy firm, and The Rochester Democrat reports Cingular has confirmed the ouster due to “too many complaints”. This is a developing story, Cingular has stated that they intend […]

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Posted in AT&T | Tagged AT&T, BBB, cingular | Leave a response

Best Buys Bait-And-Switch *Updated*

By Christopher Price on August 22, 2004

Update: A small clarification (thanks to the folks who sent this in). When starting the new replacement process you will call Best Buy and they will send you a replacement phone with a prepaid box to send the old phone back. This appears to be a bit more sound strategy, as it allows the customer […]

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Posted in General News | Tagged bait and switch, BBB, best buy, consumer advocate, performance service plan | Leave a response

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