Verizon Wireless has objected to the title of a “silent recall” being affixed to the recent issues relating to the BlackBerry Storm 2.
As we previously reported, Verizon has received updated Storm 2 units with improved touch screen displays, meant to address issues with units in some initial batches of the phone. These issues severely impacted the performance of the touchscreen for some users.
PhoneNews.com has historically referred to Technical Service Bulletins (TSBs) as “Silent Recalls.” This attention has forced some companies in the past to disclose their technical issues and educate the public, many of whom chalked these issues up to poor design and not warranty-covered issues.
We have been a trailblazer in consumer advocacy on the issues surrounding silent recalls, and we encourage all companies to offer a mechanism, or information resource, to find out about silent recalls. This ensures that consumers can find out about known issues impacting their devices, and know how to get them fixed.
Often times companies retain TSBs as confidential information, to limit the liability surrounding the potential for expensive, product-wide servicing and replacement for customers, many of whom do not use the functions of the device that are impacted by the issue.
Verizon Wireless has yet to provide PhoneNews.com with a method of testing for end-users to determine if their Storm 2 has been affected by these touch screen issues. We continue to encourage all Storm 2 owners to take their phone to a corporate Verizon Wireless store for testing, to see if their phone is impacted by the aforementioned issues.